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Consumer Complaint Filing against CESC, West Bengal

Online Legal India LogoBy Indranil Published On 12 Jan 2021 Updated On 06 Apr 2021 Category Consumer Complaint

Since the implementation of the Indian Electricity Act 2003, electricity has been privatized in the country. There are multiple provisions for billings and electricity consumption units under different privatized electricity distributors.

The Calcutta Electric Supply Corporation or CESC is the Kolkata-based flagship company of the RP-Sanjiv Goenka Group that distributes power all over Kolkata and surrounding areas. The common consumers often fall victim to cases of mishandling and bill manipulation from the end of CESC. Recently in 2020, people have widely accused CESC of overbilling during the lockdown period. 

Thus, it is recommended to be aware of the Legal Process to file a complaint against CESC.

Reasons for CESC Complaints

Any consumer can file a complaint against CESC on the following grievances to the consumer court:

  • Wrong and Disproportionate bills
  • Non-supply of Electricity Meter
  • Bills for other user’s connection
  • Disconnection without Notice and Reason
  • Bill without taking Meter Reading 
  • Bill for Defective/Burnt Meter
  • Bill without any Consumption of Electricity

Complaint filing process against CESC

Special courts for electricity grievances had been set up in India by the electricity department.

Apart from that, the Honorable Supreme Court passed the verdict that consumer forums can also hear electricity matters and provide an additional remedy to consumers while solving the electricity complaints

Standing in queues for long hours and drafting complaints physically sum up to a waste of both time and money, and many cases even remain unresolved as well. It is a lengthy and complicated process that often results in impatience and irritation.

Filing CESC Complaints Online

Filing a consumer complaint against the electricity supplier in West Bengal has become easier with the advent of digital services.

Thus, it is recommended to use online mode for filing a CECS Complaint. One can sit anywhere and lodge an online complaint against CESC at the country’s very own consumer protection platform, Online Legal India™.

Trusted by more than 1,20,000+ countrymen, the specialized Advocate panel here provides the 360° legal support to fight for your consumer rights and guides you to resolve your issue at the quickest. 



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