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File Consumer Complaint against Wrongful Transaction at Banks

Online Legal India LogoBy Online Legal India Published On 02 Aug 2020 Updated On 31 Dec 2022 Category Consumer Complaint 44 comments

Online Banking is one of the most dynamic inventions of all time in the realm of the banking industries.  The most momentous feature of online banking is that the customers can avail the benefit of the online transaction.

By the way of Online Banking, any customer can transfer money any time of the day from his or her concerned bank account to another bank account in the blink of an eye.

However, one of the most prominent cons of online banking or net banking is that one small mistake of the customer can lead to huge difficulties. One common mistake the customers mostly make is transferring money to the wrong bank account by mistake.

Reasons Leading to Wrongful Transactions

Wrongful transactions may take place due to the following reasons:

  1. Remitter types wrong Bank Account Number or IFSC Code by mistake;
  2. An incorrect transaction entered wrongfully due to technical glitches on the concerned Bank’s part.

In the case where an amount has been debited or credited to a wrong bank account due to technical glitches on the part of the concerned financial institution, the liability to rectify the relevant error completely lies with the responsible Bank only.

What are the Remedies Available against Transactions Made Wrongfully?

If your bank account has been wrongfully credited or debited with any amount, you may obtain remedy by following the below mentioned easy steps:-

Step 1: Inform the issue in dispute to the concerned Bank via mail or by submitting an application as soon as possible, attaching all the relevant details as such date and time of the false transaction, transaction ID if generated any, amount transacted wrongfully, original Bank Account Number etc.

Step 2: Upon acknowledging the same if the concerned bank does not bother to resolve your issue, you can directly highlight the issue before the Branch manager of the concerned bank escalating the whole incident along with the requisite documents, and request him to do the needful in order to resolve the same.

Step 3:  Even after addressing the issue to the branch manager of the concerned bank, if your problem still remains unsolved, you can file a Consumer Complaint Online or offline in the Appropriate Consumer Forum under the Consumer Protection Act, 2019 and claim necessary redressal.

The Government of India has introduced this significant Act with a goal to protect the interest of the Consumers and check on the unfair trade practices and growth of unlawful business and fraudulent activities in India.

An Easy Way to Get Resolved

We all know how time and money-consuming legal proceedings are Government officials take their own sweet time and ask you to pay extra just to get the job done. If you too have fallen into the same malicious loop it would be a smart move to File an Online Complaint against Bank Transactions. We here offer you varied legal support services that will help you achieve the justice you want and rightfully deserve without over exhausting your resources. 

Already gratified with 1,20,000+ satisfied complainants from every nook and corner of the country, as we work until your contentment. From gathering the necessary pieces of evidence to write up the application letter and filing the complaint in the Consumer Forum. 

 

Make us heard! 

By commenting in the comment section below and also share with others and make them aware.


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Comments

Mahesh Sathawara

31 Mar, 2021

I transferred Rs 5000 to wrong you id by mistake via HDFC app at 6.11.20. My beneficiary and wrong you id have only 1 word difference. I mailed hdfc bank at that time. I called many times. I didn't received it.

Team Online Legal India™

31 Mar, 2021

Hello Mahesh, thank you for reaching out to us. Team Online Legal India™ will get back to you shortly to discuss and file a Consumer Complaint against the wrongful transaction.

Sarwarkhan

28 Dec, 2021

Sir my father has done wrong transaction in hdfc bank.. From one month we r requesting applying here n there but no response sir.. Plz help us..

Team Online Legal India™

31 Dec, 2021

Hello Sarwarkhan, we have received your complaint request and will connect with you soon to discuss and resolve your issue. Be ready with the necessary evidence.

Asma banu

27 Aug, 2021

Sir I did wrong imps from home to other branch can u get back amount from beneficiary of other bank help me out I did raise complaint.

Team Online Legal India™

28 Aug, 2021

Hello Asma, thank you for reaching out to us. You don't have to worry anymore. Our Legal Experts are about to reach out to you discuss and resolve your issue by filing a consumer complaint against Wrongful Transaction at Banks

Afzal

26 Apr, 2021

By mistake i have sent Rs. 10k to wrong account via phone pe.

Team Online Legal India™

26 Apr, 2021

Hello Afzal, thank you for reaching out to us. Team Online Legal India™ will get back to you shortly to discuss and file a Consumer Complaint against the wrongful transaction.

Siddhi Acharekar

26 Feb, 2021

Siddhi Acharekar 25 Feb, 2021 By mistake, i have sent Rs.2,000to wrong account via phone pe

Team Online Legal India™

01 Mar, 2021

Hello Siddhi, thank you for reaching out to us. Team Online Legal India™ will contact you shortly to discuss and resolve your issue.

Urvin Shah

24 Oct, 2021

I made wrong transaction of Rs 7500 by mistake to some other persons account via phonepe. Kindly guide me how I can get back that fraudulent transaction amount.

Team Online Legal India™

26 Oct, 2021

Hello Urvin, be ready with all the necessary evidence as our team are about to reach out to you to discuss and resolve your issue by filing a Consumer Complaint against Wrongful Transaction at Banks.

Tinkaj Kumar

24 Apr, 2021

Sir, I transferred an amount of 83000/- to a wrong account of axis bank on 16 Apr 21 via SBI yono app for this I registered complain in home branch and they have sent mail to CFC axis bank but still I am not getting any response from CFC or bank. What can I do in this case plz reply

Team Online Legal India™

24 Apr, 2021

Hello Tinkaj, thank you for reaching out to us. Team Online Legal India™ will get back to you shortly to discuss and file a Consumer Complaint against the wrongful transaction.

Simar

23 Sep, 2021

Contact me as soon as possible…… regarding wrong transaction

Team Online Legal India™

23 Sep, 2021

Hello Simar, thank you for contacting us. Be ready with all the necessary evidence as our Legal Experts are about to reach out to us to resolve your issue by filing a Consumer Complaint against Wrongful Transaction at Banks.

Rohan kumar

23 Sep, 2021

I transfer 999rs to another account by mistake , then I call to the person & said that I mistakenly transferred money to your account plzz return me it's emergency, he said OK right now i am busy, I will send you with 48hrs & today is 3rd day he didn't receive my call or no reply of msg

Team Online Legal India™

24 Sep, 2021

Hello Rohan, thank you for contacting us. Be ready with all the necessary evidence as our Legal Experts are about to reach out to you to discuss and resolve your issue.

KAJAL SHAHU

23 Aug, 2021

WRONGLY AMT TRANSFER TO WRONG PERSON ACCOUNT. HOW TO GET BACK OUR MONEY.

Team Online Legal India™

24 Aug, 2021

Hello Kajal, thank you for contacting us. Team Online Legal India will be in touch with you soon to resolve your issue. Be ready with all the evidence. Don't worry!

janet rebecca

23 Feb, 2021

By mistake, i have sent Rs.2,000to wrong account via phone pe

Team Online Legal India™

23 Feb, 2021

Hello Janet, thank you for reaching out to us. Team Online Legal India™ will contact you shortly to discuss and solve your matter.

Harish

23 Jan, 2021

My 9000 rs transfer by frouding on Google pay how to refund it

Team Online Legal India™

22 Feb, 2021

Thank you for reaching out to us. Team Online Legal India™ will contact you shortly discussing on your matter.

Rajesh Kumar SHARMA

21 Oct, 2021

Sir by mistaken translation to unknown person. I log complaint in Hdfc help line customer care .they refuge to reverse my amount 30629.42 please help me.

Team Online Legal India™

22 Oct, 2021

Thank you Rajesh for writing your issue with us. Be ready with all the evidence as our team are about to reach out to you to discuss and resolve your issue by filing a Consumer Complaint against Wrongful Transaction at Banks.

Mamatha S

19 Oct, 2021

Hello, wrongly I have sent 80700rs by Google pay can you please help me to collect the money

Team Online Legal India™

20 Oct, 2021

Thank you for contacting us. Be ready with the necessary evidence as we are about to reach out to you to resolve your issue by filing a Consumer Complaint against Wrongful Transaction at Banks.

Anamika

19 Mar, 2021

I have sent 2548 by mistake to other account via paytm please help

Team Online Legal India™

20 Mar, 2021

Hello Anamika, thank you for reaching out to us. Team Online Legal India™ will get back to you shortly to discuss and initiate the legal process to resolve your issue.

Mohamed

16 Feb, 2021

By mistake i have sent Rs.27974 to wrong account via phone pe

Team Online Legal India™

20 Feb, 2021

Thank you for reaching out to us. The Legal Panel of Online Legal India™ will contact you shortly to resolve your issue.

Vignesh

15 Dec, 2021

I will pay wrong phone number in phonepay

Team Online Legal India™

15 Dec, 2021

Hello Vignesh, thank you for contacting us. We will get back to you soon to discuss and resolve your issue.

Gurloveleen Singh

15 Jul, 2021

Sent 20k to a wrong person accidentally

Team Online Legal India™

19 Jul, 2021

Hi Gurloveleen, you don't have to worry anymore about that. Team Online Legal India will get back to you shortly to resolve your issue by filing a Cyber/Consumer Complaint. Thank you.

Talvinder

15 May, 2021

As yesterday i made a transaction from cred application for paying rent but unfortunately it is made in invalid account number because one number is missing...but cred customer care is saying it's successful but how can it be successful as I checked to transfer just rs 1 to check account number it's saying that account number is not active or not valid.How they can transfer such amount to invalid account...plz help me to get refund my money.

Team Online Legal India™

17 May, 2021

Hello Talvinder, thank you for reaching out to us. Team Online Legal India™ will get back to you shortly to discuss and file a Consumer Complaint against the wrongful transaction.

Govinda

13 Jul, 2021

I made transactions of 4700/? Some one send wrong screenshots 420 with me. 7737808143 Gpay no . Gpay transection no . CICAgoCc4JHbLA. Please Help.

Team Online Legal India™

19 Jul, 2021

Hi Govinda, thank you for sharing your concern with us. Team Online Legal India will get back to you shortly to resolve your issue by filing a Complaint. Thank you.

Saurabh Singh

13 Mar, 2021

Sir withdrawal from my account was done by STATE BANK Off India employee n when complaint was done after doing 2 rti bank said it happened by mistake but my bank statement says withdraw by atm card from bank on cashier's counter and the bank denied.i faced a loos off 2500000 lack during 8 months The CURRUPT EMPLOYEE off STATE BANK of India indranagar bhootnath branch Monika pal gat TRANSFERRED afyer 6 years n was also accused for doing account to account transfer from others account to her friends account n the transfer was done by OUTSIDER from her desk but still bhootnath branch didnt took any action. Sir plz take action on sich EMPLOYEES 8n STATE BANK OF INDIA INDRANAGAR BHOOTNATH BRANCH. I want mu loss of Rs 2500000 to b paid by STATE BANK of India indranagar bhootnath branch or by the EMPLOYEE involved in it.

Team Online Legal India™

15 Mar, 2021

Hello Saurabh, thank you for reaching out to us. Team Online Legal India™ will get back to you shortly to discuss and initiate the consumer complaint process against the financial disputes.

RAKESH KUMAR PAL

13 Feb, 2021

Dear sir/Madam I have Credited on a wrong Account via Paytm Amount Rs-500 Ref n:-103207119160 and Rs-2013 Ref n:-103187460582 Please help me for Refund my Money this is my mistake. With Regards Rakesh kumar pal

Team Online Legal India™

19 Feb, 2021

Hello Rakesh, thank you for reaching out to us. The Legal Team of Online Legal India™ will contact you shortly to solve your issue efficiently at the quickest. For now, you may also file a Consumer Complaint here - https://www.onlinelegalindia.com/services/consumer-complaint

SHAIK ISMAIL

12 Dec, 2021

Sir, I did a wrong IMPS of 160000/-on 9/12/2021 to the ICICI Bank Account holder. Please kindly help me out to get back my money.

Team Online Legal India™

14 Dec, 2021

Thank you for reaching out to us. Team Online Legal India will connect with you shortly to discuss and resolve your issue.

Sachin singhal

12 Oct, 2021

Wrong transaction through net banking to other account. Want my money reverse

Team Online Legal India™

12 Oct, 2021

Hi Sachin, be ready with all the necessary evidence. Our Legal Experts are about to reach out to you resolve your issue by filing a Consumer Complaint against Wrongful Transaction at Banks.

Ravasaheb

11 Feb, 2021

I have done transaction through google pay 20000 .... Which is debited from my account and not credited to beneficiaries account... Sbi not taking complain and google pay aslo.. Wht to do

Team Online Legal India™

17 Feb, 2021

Thank you for reaching out to us. The Legal Team of Online Legal India™ will contact you shortly to solve your issue efficiently at the quickest. For now, you may also file a Consumer Complaint here - https://www.onlinelegalindia.com/services/consumer-complaint

SEJAL DINESH Yadav

10 Aug, 2021

I have transferred the money to wrong account . N after I am claiming her to give my money back . They didn't reply.

Team Online Legal India™

11 Aug, 2021

Hello Sejal, we have accepted your request so you don't have to worry anymore. Team Online Legal India will contact you soon to resolve your issue by filing a consumer complaint against wrongful transaction. Be ready with all the necessary evidence.

Md nilu

09 Oct, 2021

I was transferring 20000 to someone's bank by mistake went to someone else's bank, please help

Team Online Legal India™

09 Oct, 2021

Hello, be ready with all the evidence. We will get back to you soon to discuss and resolve your issue by filing a Consumer Complaint against Wrongful Transaction at Banks.

Vijay Kumar Giri

08 Aug, 2021

Dear sir, I wish to inform you that on 28th June 2021, the amount INR 14906.46 and INR 5991.53 were transferred into the account of Nisar KP ( Current A/c No. 1307102000002226; IDBI Bank, IFSC - IBKL0001307) by mistake. In view of the wrongful transactions, the complaint requests were registered with HDFC Customer Care for the necessary actions and resolution in the matter.. The Customer Care Executive had assured with the mention that the matter shall be taken up priority and shall be resolved within 07 working days.. After a few days, HDFC Bank Support team informed me that it would take minimum 35 days from 30th June 2021.. In the meanwhile, the target time was approaching nearer, I request hem to know whether the issue will be resolved wihin target time to which the Support team asserted me that it will be resolved ASAP. It was a great shocker for me when I received a mail from the same Support team Associate today after 39 days stating that the issue can not be resolved and advised me to contact the beneficiary bank to look into the matter.. In view of the context, may I request you guide me as to how could I get justice.. Thank you, Vijay Kumar Giri

Team Online Legal India™

10 Aug, 2021

Hello vijay, it is very hurtful to hear that you are facing fraud and the complications.We have accepted your request so you don't have to worry anymore. Be ready with all the necessary evidence as our Legal Team is on their way to reach out to you to file a consumer complaint against wrongful transaction at banks. Thank you for getting in touch with us.

Amritha

08 Jun, 2021

I by mistake transferred to a wrong bank account a sum of 60k. And that person has apparently passed away due to COVID. How to get my money back? This is betwee. HDFC and Kotak bank, please guide me.

Team Online Legal India™

08 Jun, 2021

Hello Amritha, thank you for reaching out to us. Team Online Legal India™ will get back to you shortly to discuss and file a Consumer Complaint against the wrongful transaction.

NIRAJKUMAR SINGH

07 Dec, 2021

I have taken gold loan from Rupeek. This month I paid 780rs intrest amount but they are saying we not received any amount. I checked with bank they are saying already amount credited to rupeek account. Rupeek loan people are doing more fraud. When I am calling always they are saying System issue I am not able to find your loan account.please do the needful

Team Online Legal India™

24 Dec, 2021

Hey Niraj, we have received your complaint request and be ready with the evidence as we are about to reach out to you to discuss and resolve your issue by filing a Consumer complaint against Wrongful Transaction.

Seram Borish Singh

06 Nov, 2021

By mistake I have sent rs 25k to wrong account via Paytm on 25 October 2021

Team Online Legal India™

13 Nov, 2021

Thank you for reaching out to us. We will get back to you soon to discuss and resolve your issue.

Gaurav Soni

05 Feb, 2021

By mistake i have credited wrong account of SBI via phone pe amount is 49000

Team Online Legal India™

08 Feb, 2021

Hello Gaurav, Thank you for reaching out to us. The Legal Team of Online Legal India™ will contact you shortly to efficiently solve your issue at the quickest.

Sunil

03 Aug, 2021

Wrong transaction through phone pay upi I'd of 7560/-

Team Online Legal India™

07 Aug, 2021

Hello Sunil, Thank you for reaching out to us. Be prepared with all the pieces of evidence as our Legal Experts are on their way to file a Consumer Complaint to solve your issue.

Mohammed Furqaan

03 Jun, 2021

By mistake I paid money to khatabook t the price is ?1874 . please return my amount. Thank you

Team Online Legal India™

03 Jun, 2021

Hello Mohammed, thank you for reaching out to us. Team Online Legal India™ will get back to you shortly to discuss and file a Consumer Complaint against the wrongful transaction.

Jaylal maurya

02 Jul, 2021

Dear sir wrong transection date 02/07/2021 time 2pm 10000 rupees another account please get my money

Team Online Legal India™

19 Jul, 2021

Hi Jaylal, thank you for raising your Wrongful Transaction issue with us. Team Online Legal India will get back to you shortly to resolve your issue by filing a Consumer Complaint. Thank you.

Arshad Kaisher

01 Feb, 2022

Sir mujhe apne account me refund karwana tha maine galti se account number galat de Diya aur mera refund ammount dusre ke account me transfer ho gaya mera a/c no- 472410110001325 hai bank of india ka h aur jo refund hua h wo a/c no- 472110110001325 h mera pahla refund 12 Jan 2022 1495/-,1182 19 Jan 2022 and 5146 17 Jan 2022 ka dono bank of india ka account h.

Team Online Legal India™

03 Feb, 2022

Hello Arshad, thank you for contacting us. Our team will get back to you shortly.


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