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Hotel industries are one of the most flourishing industries in the whole world.

Specifically in a country like India where the beauty of nature meets the diversity of different cultural and historical heritage, naturally the growth and expansion of the Hospitality industry throughout the country is beyond expectation.

We all have at least once in our lifetime availed hospitality service from any hotel or resort or home stay or Inn, be it while traveling from one place to another or for some other purpose.

However, as an inevitable part of any swiftly growing industry, there are a huge number of grievances or complaints against this service providing sector which has been highlighted from the consumers’ end.

Grievances against Hospitality Services in India

The most basic service that the hotel industries provide to their guests is accommodation or lodging. However, a few more basic hospitality can be expected from any service provider engaged in hotel industry are respect for their guests, equal treatment for all who booked the same service and providing guests with all the services offered at the time of booking etc.

A few common Complaints raised by the Consumers against Hotel Services can be highlighted as follows:-

  • Poor management service
  • Unsatisfactory room service
  • Cancellation of booking without proper intimation with the guests
  • Non-accessible Wi-Fi connection
  • Behavioral issues with the hotel staffs
  • Non-availability of services mentioned in the original booking
  • Bad food
  • Unsafe ambience inside the hotel premises etc.

How to get remedy against Consumer Complaint relating to Hotel Services in India?

The Indian hospitality sector is certainly the most appropriate replication of the belief “Atithi devo bhava” which bears the meaning as a touch of tenderness, a helping hand and a welcoming visage.

However, sometimes these hospitality service providers forget their ethics and responsibilities towards their consumers and start feeding on the hard-earned money of their guests in order to earn profit by hook and crook.

In the recent few years in India, it has been noticed that a prominent number of complaints have been raised by the consumers who have felt dissatisfaction and faced negligent service on the part of the hotel service providers against which the concerned consumer has paid monetary consideration, be it fully or partially.

To check on the unreasonably high growth unfair trade practices of hotel chains in India and to promote justice against such odious behavior of the Hotel Authority towards their guests, The Government of India has enacted The Consumer Protection Act, 2019 with a goal to safeguard the interests of the Consumers and serve speedy solution against unfair trade practices in India.

As Consumer Complaint is “an expression of dissatisfaction on a consumer’s behalf to a responsible party”, anyone who is a rightful consumer can easily file a complaint against the responsible service provider.

This is a revolutionary Act, exclusively designed to deal with the consumer complaints only.  Also, in most of the cases the respondent is directed by the Court to pay compensation to the consumer for causing harassment including the legal expenses caused to him/her.

As negligent hospitality service is a very sensitive as well as challenging issue in India, one can easily register a consumer complaint in the District Consumer Forum against the concerned hospitality service provider or resort or home stay or inn or any such organization engaged in this business including online hotel booking websites and get justice.