Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before taking the services.
If the customer changes its mind for the services taken, we will not be liable to cancel the service. In case customers asks us to hold the processing of the service.
Before processing any refund, we reserve the right to make best effort to complete the service. In case, of non completion of services post receipt of refund request, a cancellation fee of 20% + earned fee + fee paid to government or any third party would be applicable.
Refunds will be issued only in cases where, upon completion of our internal review, it is determined that we have failed to deliver the agreed services from our end. Applicants seeking a refund must submit a request via email at info@onlinelegalindia.com.
Refunds may not be applicable once the fees have been utilized towards the delivery of services, considering the time, effort, and resources already invested, which are non-recoverable in nature.
Furthermore, any amounts paid to government authorities (such as statutory filing fees or taxes) or to third-party service providers involved in processing the order are strictly non-refundable.
The result of a particular process/service cannot be guaranteed as the same involves dependency on Governing Authorities related to the said service. This further implies that rejections/ approvals /responses by Govt Authorities or technical issues with Government sites including Government backlogs etc. are not within the purview of Online Legal India. These may lead to unexpected delays before completion of the process and factors like these are outside our control hence not eligible for refund.
