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Customer Is GOD! If any company is failed to serve good service or good product, customers have right to file complaint against the company & request for compensation in consumer court/forum. Online Legal India will resolve your case at minimum cost. Get support until your case is resolved. Save Time – Get Justice!

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[Updated] Consumer Protection Act, 2019

Consumer Protection Bill was introduced in Lok Sabha in 2019 replacing the ConsumerProtection Act, 1986. The bill has defined customer rights including the following:

  • Protection against marketing goods and products which are harmful to life.
  • Information regarding quality, quantity, purity, standard and price of goods and services.
  • Access to different products and services at competitive costs.
  • Reimbursement against unfair and fraudulent trade practices.

Compensation & Penalties As Per Bill, 2019

Penalties for misleading advertisement

The CCPA can impose a penalty of up to Rs 10 lakhs and two-year imprisonment for misleading or false advertisement. The fine may be extended to Rs 50 lakhs and the imprisonment may extend to five years.

Right to file a complaint from anywhere

As per this new rule, consumers are allowed to file a complaint from anywhere be it home, office or anywhere else.

Right to seek compensation under product liability

In case any loss is caused to a consumer due to a defective product, the consumer can file a complaint against the manufacturer or the service provider and ask for compensation. The manufacturer or seller would be held liable if the product does not conform to express the warranty.

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Fees

Purchase/Loss Amount₹0 – ₹10,000

Professional Fees₹699 + 18% GST

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Purchase/Loss Amount ₹10,001 – ₹25,000

Professional Fees ₹999 + 18% GST

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Purchase/Loss Amount ₹25,001 – Above

Professional Fees ₹1999 + 18% GST

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Our Advantages

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Time saving

File online consumer complaint will save your time

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Any Device

The complaint can be filed from mobile/computer

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Complaint Anywhere

It can be done from any location i.e. home, office or vacation trip

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Expert Advice

You will receive assistance from Consumer Complaint experts of Online Legal India

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Legal Notice

You can send legal notice to the company

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Claim for Compensation

You can claim for compensation amount from consumer court

How We Work?

file the registration form make the payment get the call from customers upload your documents udyog aadhaar application submitted congratulations your certificate will be sent to you

[Updated] Consumer Protection Act, 2019

Consumer Protection Bill was introduced in Lok Sabha in 2019 replacing the ConsumerProtection Act, 1986. The bill has defined customer rights including the following:

  • Protection against marketing goods and products which are harmful to life.
  • Information regarding quality, quantity, purity, standard and price of goods and services.
  • Access to different products and services at competitive costs.
  • Reimbursement against unfair and fraudulent trade practices.

Compensation & Penalties As Per Bill, 2019

Penalties for misleading advertisement

The CCPA can impose a penalty of up to Rs 10 lakhs and two-year imprisonment for misleading or false advertisement. The fine may be extended to Rs 50 lakhs and the imprisonment may extend to five years.

Right to file a complaint from anywhere

As per this new rule, consumers are allowed to file a complaint from anywhere be it home, office or anywhere else.

Right to seek compensation under product liability

In case any loss is caused to a consumer due to a defective product, the consumer can file a complaint against the manufacturer or the service provider and ask for compensation. The manufacturer or seller would be held liable if the product does not conform to express the warranty.

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FAQ

Who can file a Consumer complaint?

  • Any consumer who has purchased products or availed services
  • A registered volunteered organization
  • A group of customers with mutual interest
  • Legal heirs of a dead consumer
  • Relatives of a consumer
  • Central or State Government

When can a consumer file a complaint?

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What are the punishments under the Consumer Protection Act?

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