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An Indian citizen can lodge a case in consumer court against a service provider or a seller in case of faulty product delivery, improper service, or harassment. The government of India controls the judiciary hearings regarding consumer grievances. Below we will discuss the entire procedure to file a complaint in consumer court.
Consumers are eligible to receive quality products and standard services. But in numerous situations, consumers become victims of flawed goods or substandard services. To compensate the customers for defective products and provide a redressal technique the Consumer Protection Act was passed in 1986.
Later, the Act was amended and enacted as the Consumer Protection Act, 2019.
Consumer Protection Act, 1986 has established Consumer Court to redress and compensate disputes in India. These courts are divided into three categories depending on the monetary transaction limit. If the transaction amount is below 20 lacs, the case is handled by District Forum. Similarly, State and National Commissions handles the cases of between 20 lacs to 1 crore and above 1crore respectively.
When it is determined to file a case, the consumer needs to estimate the monetary transaction limit. Based on the pecuniary limit, Consumer Forum is categorized into a three-tier format.
Each district has a Forum consisting of 3 members each. When the amount is under 20 lakhs, DCDRF orders to file an appeal in SCDRC.
If the pecuniary value is between 20 lakhs to 1 crore, then an appeal is filed from the SCDRC order to NCDRC. This commission is established in every state.
This forum is situated in New Delhi and is considered the highest tier of the Redressal system. If the value of the claim exceeds 1 crore then the jurisdiction lies in hands of NCDRC. Also, an appeal from the NCDRC orderlies to the Supreme Court.
A complaint is a written allegation and thus, the complainant must fall under the definition of a consumer.
The complaint can be written on plain paper and can be filed by the complainant himself or his authorized agent.
A complainant can approach the Supreme Court against the orders of NCDRC within 30 days from the passing of the order.
A complaint must be filed within two years from the date of the action of deficiency or when the problem happened. According to the law, the case can be filed after the statutory period of two years if DCDRC is satisfied with the sufficient cause for not filing the case within that period. The delay can be granted if the reasons are acceptable.
The Supreme Court is at the top of the hierarchy of the Forum format. Law allows the complainant to appeal against the forum’s order at every level so that justice is served.
Consumer Protection Act, 2019 is bestowed upon the consumers so that no unscrupulous affair takes place. In order to secure the safety of the consumer right from unfair trade, protection is provided to eradicate all the disputes in the market. This is the reason why the Forums are established exclusively for Consumer Protection.
We all know how time and money-consuming legal proceedings are Government officials take their own sweet time and ask you to pay extra just to get the job done. If you too have fallen into the same malicious loop it would be a smart move to File an Online Consumer Complaint. We here offer you varied legal support services that will help you achieve the justice you want and rightfully deserve without over-exhausting your resources.
Already gratified with 1,20,000+ satisfied complainants from every nook and corner of the country, as we work until your contentment. From gathering the necessary pieces of evidence to write up the application letter and filing the complaint in the Consumer Forum.
Recently we have solved numerous cases and solved the problems of our clients. Here are some examples of cases that have been handled by our company:
Witnessing harassment from fraudulent services or products or misleading advertisements?
Let us know in the comments to legally assist you at the quickest.
25 Feb, 2021
I have applied for high security registration plate from rosemetta security pvt limited. Their technician damaged old number plate and not for fixed new one. I can not run vehicle without proper number plate. I tried to contact technician and company multiple times without success. I wish file a consumer court case for deficiency of service and mental harrashment. Please let me know if admissible
26 Feb, 2021
Hello Onkar, thank you for reaching out to us. Team Online Legal India™ will contact you shortly to discuss and initiate the consumer complaint process.
24 Feb, 2021
axis bank charged me bounce charges and late fees charge even I paid full amount within due date of payment. when I contact to customer care they misguide me.
24 Feb, 2021
Hello Rakesh, thank you for reaching out to us. Team Online Legal India™ will contact you shortly to discuss and initiate the consumer complaint process.
23 Sep, 2021
I have paid the payment for the case I file it's almost 24working days no one haven't responded my case
23 Sep, 2021
Hello, thank you for reaching out to us. Our Team will get back to you to discuss and resolve your issue by filing a Consumer Complaint against Online at Consumer Court.
11 Mar, 2021
Legal notice bhejne ke baad online legal india Kya karti hai aage ? Me online legal india me case registered karwaya hun !
15 Mar, 2021
Hello Apurv Parmar, thank you for reaching out to us. Team Online Legal India™ will get back to you shortly to efficiently discuss your issue.
09 Mar, 2021
Hello there. I recently bought 2 t-shirts from a website called redwolf. When I asked for returning the 2 items they said that they are unable to do that. I asked them that if they can deliver the item why can't they reach me for pick up for return. But they still denied. They told me to courier the 2 items back to them. They said they will compensate the amount I will be paying for courier by putting the money (i.e. Rs. 100) in my redwolf wallet (which I mistook the same as the account in which they were about to transfer my earlier paid money to buy the 2 items , i.e., bank account). I did what they asked me to do. But they didn't transfered the Rs. 100 in my bank account though they did transfer the main money. When I told them about my confusion, they told me they won't be transferring the Rs. 100 in my bank account. They instead put the money in redwolf account. I requested them many times to transfer that to my bank account but they said no. Tell me what to do...
09 Mar, 2021
Hello Sandepan. Thank you for reaching out to us. Team Online Legal India™ will reach out to you shortly to discuss and initiate your consumer complaint filing process.
05 Feb, 2021
We have been working for factory to repair motor and if company refuses to pay for the work we did and talks rudely we visit then what can we do, thank you
08 Feb, 2021
Hello Ujjwal, Thank you for reaching out to us. The Legal Team of Online Legal India™ will contact you shortly to efficiently solve your issue at the quickest.
01 Sep, 2021
I paid the amount on 28.08.2021, still it has been 5 days and 3 working days their tele caller who assigned me to guide not responding my calls and messages. I think I have in trap of frouding again. If they will solve my case I will be there for a positive comment for them. If they don't do so I will comment again.
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