What is Online Dispute Resolution (ODR)?
ODR is a digital way to resolve disputes through mediation, conciliation, or arbitration conducted online. In simpler words, it is the conduct of the ADR (Alternative Dispute Resolution) process in an online environment. Consequently, ODR is not only legally permissible but has also gained broad recognition in India from the judiciary, the government, and business enterprises.
What is Online Legal India (OLI)?
OLI is an independent, neutral platform that empowers parties to resolve disputes efficiently through its proprietary modules for Online Dispute Resolution (ODR).
What kind of disputes can be resolved via ODR?
Consumer complaints, e-commerce issues, banking/loan disputes, employment matters, commercial contracts, Payment delays, non-performance of contractual obligations, Disputes over wages, full & final settlements, leave encashment, etc., Landlord–tenant disputes, Travel and hospitality-related grievances (airline, hotel, tour bookings) and more.
Can criminal cases be resolved via ODR?
No. Criminal offences and serious statutory violations cannot be settled through ODR.
Is ODR legally valid?
Yes. ODR is recognized under Indian law, and its settlements /awards carry the same legal effect as offline proceedings.
What are the benefits?
It’s fast, cost-effective, convenient, confidential, and accessible from anywhere.
How secure is the process?
ODR platforms use encrypted systems and confidentiality safeguards to protect your data.
Can I file a case from anywhere?
Yes. ODR is location-independent—you can file and attend hearings online from anywhere.
Are ODR decisions binding?
Yes, arbitration awards are legally binding. Mediation settlements are binding if both parties sign.
What documents do I need?
Any relevant agreements, invoices, receipts, communication records, or other evidence supporting your claim.
What happens after settlement?
A written settlement/Memorandum of Understanding (MoU) or arbitral award (in case of arbitration) is issued, which is legally enforceable.
What if the other party doesn’t respond?
We make multiple attempts to notify the other party. If they do not respond within the stipulated time, further action can be taken, including escalation or recommendation to file in a formal consumer forum.
