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File a Complaint Online Against DTDC

How to File a Complaint against DTDC?

 Online Legal India LogoBy Online Legal India Published On 13 Feb 2021 Updated On 29 Jul 2025 Category ODR 105 comments

DTDC is one of India’s most widely used courier and logistics companies which offers delivery services across the country and internationally. However, many customers often face problems such as delayed deliveries, lost or damaged parcels, poor tracking updates, or unhelpful customer support. In this blog, you will learn how to file a complaint against DTDC. This guide is designed to help people understand the right steps to file a complaint against DTDC so they can get their issues resolved quickly and effectively.

Common Issues Faced with DTDC Services

Customers across India have reported several recurring problems with DTDC’s courier services. Below are the common issues faced with DTDC services:

  1. Parcel Not Delivered

DTDC often promises delivery within a specific time frame. However, some customers do not receive their parcels even after the expected date. In certain cases, the status shows “delivered” but the receiver confirms non-receipt. This issue creates confusion and needs urgent attention.

  1. Lost or Misplaced Package

A shipment may disappear during transit without any trace or explanation. Customers who try to contact DTDC often receive vague responses. The absence of tracking updates or final delivery status causes distress, especially when the item holds high value.

  1. Damaged or Tampered Package

Parcels sometimes reach their destination in broken or opened condition. The outer box may be crushed, and the item inside may be unusable. This happens due to poor handling and lack of proper packaging. DTDC often fails to accept responsibility, which frustrates customers.

  1. Wrong Delivery

DTDC staff may deliver the parcel to the wrong person or send it to the incorrect address. This usually happens when delivery executives do not verify recipient details. As a result, the rightful owner does not receive the shipment, and retrieving it becomes difficult.

  1. Delayed Delivery Without Reason

Some parcels take longer to reach than promised without any valid explanation. DTDC does not always notify customers about such delays. This causes inconvenience, especially when the parcel is time-sensitive or business-related.

  1. Incorrect Tracking Updates

Customers often rely on tracking information to follow their shipments. Sometimes, DTDC’s system fails to update the status or shows incorrect data. The parcel may have moved, but the website continues to display the same status for days.

  1. Unprofessional or Rude Staff Behavior

At times, staff members at DTDC branches or delivery agents behave in a rude or dismissive manner. They may not offer proper assistance or listen to complaints patiently. Such behavior discourages customers from trusting the service again.

  1. Refund or Compensation Not Provided

When DTDC fails to deliver or damages a parcel, the customer may expect a refund or compensation. However, DTDC often denies the claim or delays the process. This leaves the customer with a financial loss and no support.

  1. Failure to Acknowledge Complaints

In some cases, customers file complaints through the official channels but receive no response. Even after follow-ups through email or phone, DTDC may not act on the issue. This lack of response shows poor customer service and damages trust.

How to File a Complaint against DTDC through DTDC’s internal redressal system?

Below are the steps to file a complaint against DTDC through DTDC’s internal redressal system:

Step 1: File a Complaint on the DTDC Official Website

Visit the DTDC official website at www.dtdc.in. Go to the “Customer Support” section. Select “Raise a Complaint.” Enter your consignment number. Choose the type of issue from the list. Provide your name, contact number, and email address. Describe the problem in a short and clear message. Attach any documents, such as the delivery receipt or images of the parcel. Click “Submit.” The system generates a complaint reference number. Use this number to track the status later.

Step 2: Call DTDC Customer Care

Dial the DTDC customer care helpline: 7305770577. Give the consignment number to the agent. Explain the issue clearly. Mention the date of booking and the delivery status. Ask the agent to register the complaint. Request the complaint number for reference. Write down the name of the executive and the time of the call. Keep a record of this conversation in case follow-up becomes necessary.

Step 3: Send an Email to DTDC Support

Open your email account. Compose a new email to customersupport@dtdc.com. Mention your full name, mobile number, consignment number, and delivery address. Write a short description of the issue. State what resolution you expect. Attach scanned copies of your delivery receipt or damaged item if needed. Use a clear subject line, such as “Complaint Regarding Shipment No. XXXXXXXXX.” Send the email and wait for a reply. Keep a copy of the sent mail for your records.

Step 4: Visit the Nearest DTDC Branch

Find the nearest DTDC office through the branch locator on their website. Go to the branch with a copy of your consignment slip or tracking number. Talk to the counter staff and explain the issue. Ask for the complaint form or register. Provide all the shipment details. Request written acknowledgment. Ask for the name of the staff handling your complaint. Note the date and time of your visit.

Step 5: Submit a Grievance if the Complaint Remains Unresolved

If your issue stays unresolved, visit the grievance page on the DTDC website. Enter the previous complaint reference number. Fill in your contact details and describe the issue again. Explain that you already raised a complaint and received no solution. Ask the grievance officer to review your case. Submit the form and note the grievance number. Wait for a reply from a senior team member.

How to File a Complaint Against DTDC through the Consumer Forum?

If DTDC does not resolve your complaint through its internal process, you can escalate the matter to the Consumer Forum. Here is the step-by-step process to file a complaint against DTDC through the Consumer forum:

Step 1: Collect Supporting Evidence

Before taking legal action, gather all records that prove your issue with DTDC. Collect the consignment number and the original booking receipt. Take screenshots of tracking status that show delay, loss, or delivery failure. Click clear photos of damaged or tampered packages. Save all emails or chat logs exchanged with DTDC support. Include any reference number given during the complaint process. Print your bank statement if the issue involves payment. These documents help the Consumer Forum understand your complaint better.

Step 2: Send a Legal Notice to DTDC

Prepare a legal notice that mentions the exact issue. Include details such as the consignment number, date of booking, and nature of the problem. Explain what action you expect refund, compensation, or written apology. Give DTDC a fixed time (15 to 30 days) to respond. Post the notice to DTDC’s registered office through registered mail. Keep the postal receipt safe, as it proves that you informed them about the issue formally.

Step 3: File a Complaint in the Appropriate Consumer Forum

If DTDC fails to resolve the issue after the legal notice, file a complaint in the Consumer Forum. Choose the forum based on the total value of your claim:

  • District Consumer Dispute Redressal Commission (DCDRC)

If the total value of your complaint, including refund and compensation, is up to Rs. 1 crore, file it at the District Forum. Choose the commission based on your residential address or the location of the DTDC office involved in the service.

  • State Consumer Disputes Redressal Commission (SCDRC)

If your claim is above Rs. 1 crore and not more than Rs. 10 crore, file it at the State Commission. Submit all required documents and the proper court fee along with your complaint.

  • National Consumer Disputes Redressal Commission (NCDRC)

If the claim value is more than Rs. 10 crore, file your complaint at the National Commission in New Delhi. This forum handles high-value and complex disputes.

Step 4: Draft and Submit the Complaint

Move to arbitration if mediation does not solve the issue. This happens only when the mediator gives a written confirmation that the discussion failed. Both parties must agree to arbitration unless an arbitration clause already exists. The complaint must meet the rules of the Arbitration and Conciliation Act, 1996, and must fall within the time limit of the Limitation Act, 1963. Submit the failed mediation report and all evidence again for the arbitrator’s review.

Step 5: Attend Hearings and Follow the Process

After submission, the Consumer Forum sends a notice to DTDC. You receive a date for your hearing. You need to attend the hearing in person or through video call. Present your documents and explain the case clearly. Answer the questions raised by the forum. Follow all instructions and cooperate during the process. Keep a written copy of the statements submitted during the hearing.

Step 6: Get Your Refund or Compensation

If the forum rules in your favor, it issues a formal order to DTDC. The order may include a full refund of the shipping cost or the item’s value. In some cases, the forum may also direct DTDC to pay compensation for inconvenience or mental distress. DTDC must follow this order within the time given. If it fails to comply, you can take further legal action to enforce the decision.

However, the Consumer Forum process often involves long delays, multiple hearings, and physical visits, which make it slow and difficult—especially for low-value or urgent complaints. It also requires formal drafting, legal knowledge, and court fees, which may not be feasible for everyone. You can choose Online Dispute Resolution (ODR) as a faster, more user-friendly option. It allows you to file complaints, submit evidence, and attend hearings entirely online without the stress, cost, or delays of the traditional forum.

What is Online Dispute Resolution?

Online Dispute Resolution (ODR) is a digital method that helps resolve disputes between consumers and service providers without going to court. It falls under Alternative Dispute Resolution (ADR), which offers faster and more flexible solutions than the traditional legal system. ODR works through websites or mobile apps. Users can file complaints, upload supporting documents, and communicate with the other party online. It saves time, avoids legal stress, and makes the resolution process simple, quick, and convenient.

There are three common methods of Online Dispute Resolution (ODR):

  1. Negotiation

Negotiation allows both parties to settle their dispute through direct communication on a digital platform. It does not include any judge, mediator, or third-party decision-maker. Each side explains their concerns, shares relevant information, and works together to find a fair solution. This method is informal, quick, and convenient. It helps people avoid legal stress and resolve problems efficiently without needing to visit a court or follow legal formalities.

  1. Mediation

Mediation is a digital method where a neutral third party, called a mediator, supports both sides in resolving a dispute. The mediator does not decide the outcome but helps the parties communicate and understand each other. This method emphasizes working together and reaching a shared understanding. It takes place through online platforms, so there is no need to visit a court. Mediation is simple, less formal, and offers a faster and more comfortable way to settle conflicts.

  1. Arbitration

Arbitration is a digital process where a neutral third party, called an arbitrator, helps settle a dispute. The arbitrator listens to both parties, reviews the evidence, and gives a final decision. This decision is binding, which means both sides must accept and follow it. Unlike mediation, the arbitrator has the power to decide the outcome. The entire process takes place online. It saves time, avoids court visits, and provides a faster and more convenient way to resolve conflicts fairly.

Why Choose Online Dispute Resolution?

Below are the key reasons to choose Online Dispute Resolution (ODR):

  1. Time-Saving

ODR helps resolve disputes in less time compared to traditional courts. It avoids long queues, multiple hearings, and delays. The process starts and ends faster because everything takes place online, without waiting for court dates.

  1. Cost-Effective

ODR reduces the cost involved in resolving disputes. It does not require travel, physical documents, or court fees. Most platforms charge a low or fixed fee, which makes it affordable for individuals and small businesses.

  1. Easy Access

ODR platforms work through websites or mobile apps. Anyone with an internet connection can access them from home or office. There is no need to visit any physical location. This makes the process easier for people living in remote areas.

  1. No Physical Appearance Required

ODR allows users to participate in the process without visiting any court or office. All communication, document submission, and hearings happen online. This saves time and avoids stress for both parties.

  1. Simple and User-Friendly

Most ODR platforms follow a step-by-step process. The interface is simple, user-friendly, and easy to navigate. Even people with no legal knowledge can raise complaints, upload evidence, and follow the instructions without difficulty.

  1. Private and Confidential

ODR protects the privacy of the users. Only the parties involved and the assigned expert have access to the case details. No public record is created, which ensures that personal or business information stays safe.

  1. Legally Recognised

The decisions made through ODR, especially in arbitration, have legal value. Courts accept these outcomes under the Indian legal system. This gives people the confidence that their dispute is settled with proper authority.

  1. Flexible and Convenient

ODR offers flexibility in terms of time and process. Parties can choose a suitable time to participate. They do not need to follow strict court rules or schedules. This makes the process less stressful and more convenient.

How to File a Complaint Against DTDC through ODR?

Here is a step-by-step process to file a complaint against DTDC through Online Dispute Resolution (ODR):

Step 1: Collect All Relevant Evidence

Start your complaint process by gathering all documents that clearly support your claim. This includes your DTDC consignment number, booking receipt, delivery proof, tracking screenshots, and photographs of damaged or tampered parcels (if applicable). Also, collect email or chat history with DTDC customer support, and any previous complaint ID. These records help prove your case and make your claim stronger during ODR proceedings.

Step 2: File the Complaint Through an ODR Platform

Visit a recognized Online Dispute Resolution (ODR) platform. You can use the official government or reliable private ODR platforms such as Online Legal India.

Step 3: Participate in Mediation Proceedings

After submitting your complaint, the ODR platform appoints a neutral mediator. The mediator contacts both you and DTDC through email, chat, or video calls. They guide the conversation, help both sides share their viewpoints, and try to reach a mutual agreement within a specific timeframe. This process is confidential, fair, and efficient. If mediation succeeds, DTDC may agree to refund the shipping fee, compensate for damages, or issue a formal apology.

Step 4: Initiate Arbitration (If Mediation Fails)

Move to arbitration if mediation does not solve the issue. This happens only when the mediator gives a written confirmation that the discussion failed. Both parties must agree to arbitration unless an arbitration clause already exists. The complaint must meet the rules of the Arbitration and Conciliation Act, 1996 and must fall within the time limit of the Limitation Act, 1963. Submit the failed mediation report and all evidence again for the arbitrator’s review.

Step 5: Attend the Arbitration Hearing

The platform arranges a virtual hearing. The arbitrator listens to both you and DTDC. Each side explains the issue, shares documents, and answers questions. The arbitrator checks the evidence and studies the facts. The process follows legal rules but does not require physical presence or lengthy procedures. The goal is to decide the case fairly and without delay.

Step 6: Receive and Enforce the Arbitral Award

After careful review, the arbitrator delivers a final decision which is called an arbitral award. This decision is legally binding under Indian law and holds the same weight as a civil court order. If the decision goes in your favor, DTDC must comply within the given time. The platform may direct DTDC to issue a refund, compensate for loss, or fix the problem. Both parties must follow the final order.

Conclusion

Filing a complaint against DTDC becomes manageable when you follow a structured process. Whether you choose DTDC’s internal redressal system, the Consumer Forum, or an Online Dispute Resolution (ODR) platform, each method provides a legitimate route to seek justice. ODR stands out for its speed, affordability, and convenience. By collecting the right evidence and using the appropriate forum, you can resolve courier-related issues effectively and ensure your rights as a consumer are protected.

If you want to resolve your complaint, contact Online Legal India. This is a trusted ODR platform that ensures swift resolution, legal backing, and rightful compensation without the hassle of traditional legal procedures.


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Comments

A.Ramulu

30 Dec, 2021

My cheque book still not received Tracking number: X76697405

Team Online Legal India™

01 Jan, 2022

Thank you for contacting us. We will get back to you soon.

P Venkata Ramana

29 Dec, 2021

Hi Sir, MY order id is C15545399, Order Not delivered to our address its showing handovered to security guard but not delivered to me no DTDC guys even called me can you recheck and call me asap its not delivered to me order is missing. P Venkata Ramana 9949244499

Team Online Legal India™

01 Jan, 2022

Thank you for contacting us. We will get back to you soon.

Navin Parmar

29 Sep, 2021

Today i still not receive my courier my track number D74700458 no response fromDTDC

Team Online Legal India™

29 Sep, 2021

Hello Navin, thank you for reaching out to us. We have escalated your issue and will get back to you soon to resolve your issue by filing a Consumer Complaint against DTDC.

mohammed aslam

29 Mar, 2022

i HAVE SEND MY COURIOUR (CONSIGNMENT NUMBER B96683956) NOT DELIVER TO ME, IN ONLINE IT SHOWING SOME ONE ELSE PHONE NUMBER AS DELIVER, I HAVE REISED COMPLINT 4 MONTHS OVER NOT RESOLVED TILL NOW agent not lifting calls, & customer support not giving replay to my mail

Kanchan

28 Dec, 2021

D83618642 My customer parcel do data found

Team Online Legal India™

31 Dec, 2021

Thank you Kanchan for reaching out to us. We will get back to you soon.

Sudip Saha

28 Oct, 2021

The courier used bad language to ask if it was not sent properly No - V62988888

Team Online Legal India™

30 Oct, 2021

Thank you Sudip for reaching out to us. Team Online Legal India will get back to you soon to discuss and resolve your issue.

Vinutha

27 Dec, 2021

Z70159986 the tracking ID went missing, my item which was not delivered by the delivery agent in Bangalore Raj kumar road as gone missing since 9 days of showing its delivered duly signed by the delivery guy himself and mentioning my ref ph number and when enquired says it's delivered to wrong address waiting upon 9 days I feel cheated by the DTDC courier service. I have convenied the same to the company who sent the items and other hand the torture of phone calls from Delhi and Bangalore office but now that they have refunded the amt but I need to mention here ...bad experience and working ethics.

Team Online Legal India™

29 Dec, 2021

Thank you Vinutha for contacting us. Be ready with all the evidence as our Legal Experts are about to reach out to you to discuss and resolve your issue by filing consumer complaint against DTDC.

Kartik Kamdi

27 Sep, 2021

Shipment is still Not receive hopeless service very Bad Service of DTDC And they givn delivery to late very third class service

Team Online Legal India™

27 Sep, 2021

Hello Kartik, thank you for contacting us. Team Online Legal India will get back to you soon to resolve your issue by filing a Consumer Complaint against DTDC.

Santosh jha

22 Oct, 2021

My parcel is showing out for delivery from last 2 days my Id. D68250376 when I will get my parcel

Team Online Legal India™

26 Oct, 2021

Thank you Santosh for reaching out to us. Team Online Legal India will get back to you shortly to resolve your issue by filing a Consumer Complaint against DTDC.

Sourav kumar

22 Oct, 2021

DTDC aligarh offic date 13/10/21one parval booke. For amir khan Ali garh to Sourav Kumar bhagalpur Amir khan booke 1box invelop under 1pic tv bulb,DTDC courier manajer no,9368619278, docket no.AWB NO. MH 03299658004,2DIN BAD TRACK NOU13003602 DIYA THA USNE INVELOP SE BOX NIKAL LIYA HI BOLTA HI 20000/DO BULUB DE DUNGA ,USNE 5000/LE BELIYA HI AUB USNE BLACK MAILKER RAHA HI ,bolths hi 15000/do bulub le lo ,usne muje box Nika let usk photo baja hi messy kiya hi ,sir ager is tarah se aapke courier se saman nikal gata hi tab costomber kya ker muje mera tv ka bulublena hi,

Team Online Legal India™

26 Oct, 2021

Hi Sourav, thank you for reaching out to us. Be ready with all the necessary evidence as we are about to reach out to you to discuss and resolve your issue.

Uma sri kasi

22 Oct, 2021

Parcel not received but track the code parcel received 2 days back .Iam not satisfied ur courier service track I'd is H62739982

Team Online Legal India™

22 Oct, 2021

Hi Uma, thank you for reaching out to us. Our Team will get in touch with you soon to resolve your issue by filing a Consumer complaint against DTDC.

SAGS CONTROL PVT. LTD

22 Mar, 2022

MATERIAL DESPATCHED VIDE CONSIGNMENT NO. D21016978 DT. 05.03.2022 TO BHARAT HEAVY ELECTRICALS LTD. PIPLANI, BHUPAL, MADHYA PRADESH PIN-462022 INDIA FROM SAGS CONTROL PVT.LTD ,DESHBANDHU SARANI, NISCHINDA, GHOSHPARA, BALLY, HOWRAH,PIN 711227 W.B. MATERIALS NOT YET DESPATCHED . TRACKING RECORD SHOWS - DOOR CLOSED NOT DELIVERED SINCE 09.03.2022 AT BHUPAL. PLEASE DELIVED THE SAME AS EARLIEST

Kunal chauhan

19 Mar, 2022

My order cannot delivered by DTDC for for many days 20 days tracking no D41950551 I have not delivered products I request please delivered my product please contact DTDC team my contact no 9350642570

A.prasad

19 Mar, 2022

Not parcel dilivari tracking id number 700016398216 please urgently

Animesh Chandra

19 Mar, 2022

Dtdc courier se IIT ISM dhanbad ek pkt edible item by air bheja 15 march ko, aaj abhi 10.55 tak nahi delivered hua..

Swetha

18 Mar, 2022

Parcel not received but track the code parcel received .I am not satisfied ur courier service track I'd is H66328976 very bad service and no response from the team.

Balachandra C Naik

18 Jan, 2022

One parcel (Envelope) sent to Bangalore on 12th Jan 2022 with detailed address and mobile number, till today the same is not delivered. After completing 6 days the parcel is not delivered,it is really great negligence. The parcel must be delivered today only.

Team Online Legal India™

18 Jan, 2022

Hello Balachandra, thank you for reaching out to us. We will get back to you shortly.

Vinay Kumar Meka

18 Jan, 2022

My company ID card not delivered yet, it's been 25 days since I couriered it. The DTDC complaint raised against it is also not getting resolved. Tracking Number(H64903984) DTDC Complaint Number (1659742)

Team Online Legal India™

18 Jan, 2022

Hello Vinay, thank you for reaching out to us. Our team Online Legal India will connect with you soon to discuss and resolve your issue.

Rajesh MP

17 Dec, 2021

Iam Rajesh MP from Kannur, Kerala. I had booked a dtdc parcel on 29th November, 2021, from Vrindavan, Uthar Pradesh. Till now it haven't reached at customer location. And also they had only booked the parcel on 11th December. So it is still lagging behind. The consignment number is D69423175. So please do the needful

Team Online Legal India™

20 Dec, 2021

Thank you Mr. Rajesh for contacting us. Team Online Legal India will get back to you soon to discuss and resolve your issue.

Swathi

17 Oct, 2021

Parcel not received but track the code parcel received 2 days back .Iam not satisfied ur courier service track I'd c20604052

Team Online Legal India™

19 Oct, 2021

Hello Swathi, our team will get back to you shortly to resolve your issue by filing a Consumer Complaint against DTDC.

saseekesh

17 Jan, 2022

Our consignment is still not received at my location Docket no : B96929889.

Team Online Legal India™

18 Jan, 2022

Thank you Saseekesh for reaching out to us. We will get back to you soon to you soon to discuss and and resolve you issue.

Magbhul

17 Jan, 2022

The following 4 couriers not received to concern address. But in dtdc office status showing successful delivered. 1) M30042336, 2) M20053575, 3) K52551970& 4) K53306155. the important bills have dispatched in this couriers. Please support.

Asritha pokuru

17 Jan, 2022

Packing is very worst, they charged 1500 for cabin size weight bag. With just one layer of wrappers. Never ever will deliver anything from this dtdc again. I need explanation back for this from the team

Team Online Legal India™

18 Jan, 2022

Hello, thank you for reaching out to us. Team Online Legal India will get back to you soon.

Kanchan

16 Oct, 2021

I am really frustrated of this DTDC courier please help me

Team Online Legal India™

19 Oct, 2021

Hello Kanchan, we have received several complaints against DTDC users and successfully solving their issue by filing a Consumer Complaint. Don't worry! we are about to reach out to you to resolve your issue.

Rathika

16 Sep, 2021

Still not delivered this tracking number M11910825 Customer service very worst Very bad service DTDC COURIER CUSTOMER VERY DISAPPOINTED UR SERVICE

Team Online Legal India™

18 Sep, 2021

Hello Rathika, thank you for reaching out to us. Team Online Legal India will get back to you soon to discuss and resolve your issue by filing a Consumer Complaint against DTDC.

Yashaswini

15 Dec, 2021

Hello, This is yashaswini ,today i didn't receive my courier in hand-IT contains my degree transcripts.I was literally shocked my DTDC courier is not handover to my hand ,it was literally lying on front door of my house.I dontt understand what is this iresposibility of handling confidential details. Reference number: 12267751951

Team Online Legal India™

17 Dec, 2021

Hello Yashawini, we Have received your complaint request and will get back to you soon to discuss and resolve your issue by filing a Consumer Complaint against DTDC.

Jagdish

15 Jan, 2022

I have booked Parcel T10306395 on 10 January 2022. Still not delivered. I have contacted to customer care so many times , but showing same status from last 3 days

Team Online Legal India™

18 Jan, 2022

Thank you Jagdish for contacting us. We will get back to you shortly.

Vipin Kumar Pandey

14 Oct, 2021

Helmet not found,water champer not found, dish tv broken, scooty mudgaurd broken, empty oxygen cylender theaf by dtdc manpower, freeze handle broken, totally loss of mine by dtdc. Cooler not found.so theaf manpower available in dtdc.

Team Online Legal India™

16 Oct, 2021

Thank you vipin for highlighting the issue. Be ready with the necessary evidence as we are about to reach out to you to discuss and resolve your issue by filing a Consumer Complaint against DTDC.

RAKSHA SATISH DAS

14 Mar, 2022

I've been waiting for the delivery of a book (LAW COMPACT BOOK BY CA HARSH GUPTA SIR) which I ordered through IGP classes site. The Tracking ID is Z82588365, giving a update on 9th march, when I contacted the assisting team was told on 11th march that the delivery was not made as I was not available for receiving the delivery, which is not true they didn't even contact me. The last update they gave me was the book was on its way to Delhi and now they're not responding to my call neither are they updating anything on the tacking ID provided. Kindly help me out in this matter asap.

Seshan Srinath

14 Feb, 2022

Sir, Z70829010, tracking number sir of DTDC. I had a sent a parcel on 8 February to be delivered to sector 62 noida but still not Delivered. Due to election on 10 February it could not be delivered. While tracking the shipment, it was showing not delivered- incomplete address or Wrong address(CIR) but while sending the courier i had mentioned complete address. Today when I spoke to customer care, they by tomorrow definitely they will deliver the courier. Really couldn't understand why it's taking a week to deliver.

Team Online Legal India™

15 Feb, 2022

Thank you for reaching out us. We have received your complaint request and will get back to you soon to assist you accordingly.

Ravi

13 Oct, 2021

Today i recive a parcel in totaly damage condition and produtcs r missing .from dtdc courier Bhopal . I03630772 docket no

Team Online Legal India™

16 Oct, 2021

Thank you Ravi for contacting us. We have escalated your issue and will get back to you shortly to discuss and resolve your issue by filing a Consumer Complaint against DTDC.

Athena Maria Koluse

13 Jan, 2022

Dtdc doesn't deliver to our place, chellanam ,kochi ,kerala. Still they take orders and later its showing coulnot deliver. We buy online so that the product get delivered to our house. If they can't do it , kindly don't take orders anymore and make unnecessary delay in delivering things.

Team Online Legal India™

15 Jan, 2022

Hello, we have receive your complaint request. Thank you for reaching out to us. We will connect with you soon.

Honey Totlani

12 Oct, 2021

Team, Dtdc is the worst service provider. I couriered a parcel on 5th October from Surat to Pune. Today is 12th October. Still the parcel is not received. No one answers properly. They said delivery will be done by 9th. Even customer care doesn't pick up and most of numbers are swtiched off. Need help and want to file a complaint against pune officials.

Team Online Legal India™

12 Oct, 2021

Hello, thank you for highlighting this issue with us. We are about to reach out to you to discuss and resolve your issue by filing a Consumer Complaint against DTDC.

Pooja negi

11 Dec, 2021

My customer's parcel still nor deliver..D89630618...vry bad service

Team Online Legal India™

13 Dec, 2021

Hi Pooja, thank you for contacting us. We have highlighted your issue and will connect with you soon to resolve your issue.

Subhashree Nanda

11 Aug, 2021

Broken Shipment Received. Due to bad service of DTDC i have received broken TV. And my repair cost will be 23000. Now DTDC is not giving any proper response.

Team Online Legal India™

11 Aug, 2021

Hello Subhashree, customer with such feedback worry us. But now you don't have to worry anymore. Be ready with all the proof as our Legal team are about to reach out to you to resolve your issue by filing a complaint against DTDC.

MANJUNATH

11 Jan, 2022

Shipment still not received .....No response from DTDC side...B93340714

Team Online Legal India™

12 Jan, 2022

Thank you Manjunath for reaching out to us. We will get back to you soon.

Ajay kumar

10 Jan, 2022

Medicine box not delivered till now U1406422 plz update

Team Online Legal India™

10 Jan, 2022

Thank you Ajay for reaching out to us. We will get back to you shortly to discuss and resolve your issue.

Rahul choudhary

10 Jan, 2022

Bad service for Dtdc courier Sir mara courier 30 Dec.ka ab tak nhi poucha ha

Team Online Legal India™

10 Jan, 2022

Hello Rahul, thank you for reaching out to us. Team Online Legal India will get back to you shortly to discuss and resolve your issue.

Deepika Kashyap

09 Oct, 2021

My courier rcvd. in dtdc courier on 8th oct. at 1 pm from Lucknow to Ladwa. It was urgent courier and they charged full amount for earlier courier service. After receiving Courier in their office did not deliver and they called me that u can take your courier from office on 8 Oct. and 9 oct. 2021 as well. If i am paying full amount then why i am facing this issue ? When i did call to Dtdc they talked very rudley. At last i went to dtdc office and pick my courier . i had to go because it was my Identity Card and after doing many mails to HR then she was agree for courier. They did like this in may 2021 . Worst experience and poor service.

Team Online Legal India™

09 Oct, 2021

Thank you Deepika for highlighting this issue with us. We have escalated your issue and will connect with you soon to discuss and resolve your issue.

Nikita Varfa

09 Mar, 2022

I have a shipment with DTDC, tracking no - D12186696. The delivery guy from dtdc doesn't even call and updates the status as receiver refused delivery. No of times i ccalled customer care and asked them to stop the shipment wherever it is and I will get it collected. But after saying that yes we will get it stopped, the return process is initiated and i am not getting the exact location of my shipment and the status is also not updating on tracking website and the executives on customer care are also not telling me exactly where my shipment is. This is very bad customer service. Please help and I hope my shipment is safe because its a gift and I don't know where it is.

Chief Manager SBI Hailakandi

09 Mar, 2022

Consignment booked in Guwahati office bearing consignment No K54462581 on 03.03.2022. The consignment delivered today ( 09.03.2022) after Repeated follow up. Behaviour of employees working in Hailakandi Office not satisfactory. Please look into the matter and arrange for timely delivery of consignment to maintain reputation of the company.

Syed

07 Dec, 2021

My ref# is R44576901. The items showed received in my city on 2nd Dec 2021 but the item is still not delivered. When tracked it shows that they came to deliver but i was not available or door locked. this is so not true. I am always at home as i work from home, and my mom is at home. My elder brother and his family stays here so no way we could have missed delivery every day continuously for 4 days. I called up the office where the shipment is showing but they dint answer the call. I called up customer care and escalated and they said it will be resolved soon but no response from DTDC. I want to file a consumer case on DTDC let me know how do i do it.

Team Online Legal India™

07 Dec, 2021

Hello Syed, thank you for contacting us. Team Online Legal India will connect with you soon to discuss and resolve your issue by filing a Consumer Complaint against DTDC.

Sangeetha

07 Mar, 2022

Package was opened n product missing from the package my trackin numD11525945 I hv received but stuffs are missing from my package

Komal Patel

07 Mar, 2022

Hi I have a complaint against one of your DTDC staff/ courier located in Jaipur. He has been messaging and threatning me. My issue is with a supplier who used DTDC courier services so this dispute is nothing to do with DTDC so why is he messaging me. His contact is 0091 7878788833. can you kindly request this person not to get involved in this matter.

Aryan Gupta

07 Mar, 2022

My courier is not delivered and it was very important for me, now i am losing my salery as i can not work without it, customer care service is so pathetic that they do not do anything but only false promises so that one can shut the phone down. my tracking i'd is D12228812 please sugest me what should i do in this case

Indhu

07 Mar, 2022

I didnt receive my parcel still..tracking D21061664..It's showing that address is incomplete but address is correct

N.Imran khan

07 Jan, 2022

My courier can't be I received DTDC is delayed two days my delevery date 05/01/2022 and then not respons my call in customer service

Team Online Legal India™

08 Jan, 2022

Thank you for contacting us. Team Online Legal India will get back to you shortly to discuss and resolve your issue.

Preeti

06 Dec, 2021

Just sent 2 envelope from Bangalore to belgaum and was overcharged with rs. 300 Why is dtdc overcharging

Team Online Legal India™

07 Dec, 2021

Hello Preeti, be ready with all the evidence as we are about to reach out to you to discuss and resolve your issue. Thank you for reaching out to us.

Charu

06 Oct, 2021

I own a small business and sent a parcel U12310329 through dtdc courier service and it shows it has reached the destination and shows out for delivery but my customer has not received and calls from the executive or her goods yet

Team Online Legal India™

06 Oct, 2021

Hi Charu, we have escalated your issue and about to reach out to you to resolve your issue. Be ready with all the necessary evidence.

Lakshminarayana

06 May, 2021

Hello Team, This is Lakshminarayana I parcel my apple data cable on April24th from Manikonda branch Hyderabad to near by home town Narayanapuram branch in AP state, as due to pandemic situation I received data cable on 01stMay2021 in damage condition and not working condition one To ensure I took snap of my data cable before Before sending to courier()in courier shop,however I received with damaged one as shown below which is not working condition.i went on next day to the shop but they respond saying that we dont know My strange question how come my data cable will be in damaged situation which was working in good condition I lost belief in such a trusted courier company which is my journey of 4 years and loved to be part of it trusted DTDC brand service Kindly do the needful on this issue I would like to know how can I get my original one else need to refund the total amount of my purchased one cost.

Team Online Legal India™

07 May, 2021

Hello Lakshiminarayana, thank you for reaching out to Team Online Legal India™ will be in touch with you shortly to discuss and file a Complaint against the DTDC. Highly regret the service they have provided to you. Hope we can bring in solution to your issues.

JWO P SAH

06 Mar, 2022

Exam material booked from panchkula to Bidar pin 585401 on 24 Feb 22., Consigment no. D11850335. So far parcel not reached to Bidar. Request immediately deliver item to Bidar If possible, you can deliver to banagalore as currently I am in Bangalore. Request treat on highest priority.

Borna Das

05 Dec, 2021

DTDC courier service very bad ..no response .. after send my parcel .. i did query 3 time DTDC courier service for return my parcel... I call customer care they said to me your query under process but next day showing DTDC side my parcel delivered successfully..then I again call customer service they said that we already informed you by mail... very routhly ..

Team Online Legal India™

15 Dec, 2021

Thank you Mr. Das for reaching out to us. Team Online Legal India will get back to you shortly to discuss and resolve your issue.

Mitesh bhammar

05 Oct, 2021

DTDC courier is not responding our complaint Complain ticket no 983295

Team Online Legal India™

05 Oct, 2021

Hi Mitesh, we will connect with you soon to address your concern by filing a consumer complaint against DTDC.

VIJAY JHAVARE

05 Mar, 2022

DOCATE NO - M20830338 IS NOT DELEVERD ITS IS URGENT WE ARE BOOKD 21 FEB.22 BUT NOT RECEIVED TILL 5 MARCH-22 & NOT DISPLY TRAKING

Kamakshi Tripathi

03 Feb, 2022

Delay delivery of the shipment.....speed post ke charges bhi le liye bt no any response from dtdc.....complain call bhi kiya to bol rhe he ki address verify nhi hua he uske liye register krna padega varna product deliver ni hoga....worst service from dtdc not expected this

Team Online Legal India™

04 Feb, 2022

Thank you Kamakshi for reaching out to us. Team Online Legal India will get back to you soon.

Ajit

02 Mar, 2022

I booked parcel from Aligher to Visakhapatnam. First I was given wrong slip with tracking no was U14791161. I didn't received the parcel. Again I enquiry and found the tracking no is wrong. After that I given the tracking slip with no U14791148.When I enquire then found the parcel sent back for reason no destination service. I can collect the parcel from office but they didn't call me.I inside the parcel were medicine for requirement.

virender singh

02 Mar, 2022

my courier not received yet, it is urgent salesmen commitment courier delivered on 28.02.2022 pls help my docket no -D12743232

Reshma

02 Mar, 2022

Hi Sir, My parcel is not yet delivered since 20 days and the DTDC tracking is not having update from 16th February 2022. I contacted Banglore franchises and they say they are not able to find the parcel. It's been 11 days since I raised the complaint still they are searching my parcel in banglore. Consignee number : D42386724

Soumya

01 Feb, 2022

I always received my parcel late and they always deny to send it to the address written on the parcel even though they have services at the place.i was supposed to collect it from the nearby place to them. Their communication with customer is not at all good.and they update delivery status before delivering the parcel.

Team Online Legal India™

03 Feb, 2022

Thank you Soumya for reaching out to us. We will get back to you soon.

Muralidhar Kulkarni

01 Feb, 2022

On 28.01.2022 I had sent one Parcel through DTDC courier from Bangalore to Hosapete in Karnataka which was delivered to the Receiver on 31.01.2022. The courier docket No. is D20165939. The consignment contained food items. Upon receiving the consignment, it was found by the Receiver that the parcel was opened and partial food items were pulled out from the consignment. The total cost of the food items missing is Rs. 500/-. Request to investigate the same and arrange for refund of Rs. 500/- to me.

Team Online Legal India™

01 Feb, 2022

Thank you Murlidhar for contacting us. We will get back to you soon to discuss and resolve your issue.


Comments

Anjali Malhotra

Commenter

Anjali Malhotra

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 Online Legal India LogoBy Online Legal India Published On 13 Feb 2021 Updated On 29 Jul 2025 Category ODR 105 comments

DTDC is one of India’s most widely used courier and logistics companies which offers delivery services across the country and internationally. However, many customers often face problems such as delayed deliveries, lost or damaged parcels, poor tracking updates, or unhelpful customer support. In this blog, you will learn how to file a complaint against DTDC. This guide is designed to help people understand the right steps to file a complaint against DTDC so they can get their issues resolved quickly and effectively.

Common Issues Faced with DTDC Services

Customers across India have reported several recurring problems with DTDC’s courier services. Below are the common issues faced with DTDC services:

  1. Parcel Not Delivered

DTDC often promises delivery within a specific time frame. However, some customers do not receive their parcels even after the expected date. In certain cases, the status shows “delivered” but the receiver confirms non-receipt. This issue creates confusion and needs urgent attention.

  1. Lost or Misplaced Package

A shipment may disappear during transit without any trace or explanation. Customers who try to contact DTDC often receive vague responses. The absence of tracking updates or final delivery status causes distress, especially when the item holds high value.

  1. Damaged or Tampered Package

Parcels sometimes reach their destination in broken or opened condition. The outer box may be crushed, and the item inside may be unusable. This happens due to poor handling and lack of proper packaging. DTDC often fails to accept responsibility, which frustrates customers.

  1. Wrong Delivery

DTDC staff may deliver the parcel to the wrong person or send it to the incorrect address. This usually happens when delivery executives do not verify recipient details. As a result, the rightful owner does not receive the shipment, and retrieving it becomes difficult.

  1. Delayed Delivery Without Reason

Some parcels take longer to reach than promised without any valid explanation. DTDC does not always notify customers about such delays. This causes inconvenience, especially when the parcel is time-sensitive or business-related.

  1. Incorrect Tracking Updates

Customers often rely on tracking information to follow their shipments. Sometimes, DTDC’s system fails to update the status or shows incorrect data. The parcel may have moved, but the website continues to display the same status for days.

  1. Unprofessional or Rude Staff Behavior

At times, staff members at DTDC branches or delivery agents behave in a rude or dismissive manner. They may not offer proper assistance or listen to complaints patiently. Such behavior discourages customers from trusting the service again.

  1. Refund or Compensation Not Provided

When DTDC fails to deliver or damages a parcel, the customer may expect a refund or compensation. However, DTDC often denies the claim or delays the process. This leaves the customer with a financial loss and no support.

  1. Failure to Acknowledge Complaints

In some cases, customers file complaints through the official channels but receive no response. Even after follow-ups through email or phone, DTDC may not act on the issue. This lack of response shows poor customer service and damages trust.

How to File a Complaint against DTDC through DTDC’s internal redressal system?

Below are the steps to file a complaint against DTDC through DTDC’s internal redressal system:

Step 1: File a Complaint on the DTDC Official Website

Visit the DTDC official website at www.dtdc.in. Go to the “Customer Support” section. Select “Raise a Complaint.” Enter your consignment number. Choose the type of issue from the list. Provide your name, contact number, and email address. Describe the problem in a short and clear message. Attach any documents, such as the delivery receipt or images of the parcel. Click “Submit.” The system generates a complaint reference number. Use this number to track the status later.

Step 2: Call DTDC Customer Care

Dial the DTDC customer care helpline: 7305770577. Give the consignment number to the agent. Explain the issue clearly. Mention the date of booking and the delivery status. Ask the agent to register the complaint. Request the complaint number for reference. Write down the name of the executive and the time of the call. Keep a record of this conversation in case follow-up becomes necessary.

Step 3: Send an Email to DTDC Support

Open your email account. Compose a new email to customersupport@dtdc.com. Mention your full name, mobile number, consignment number, and delivery address. Write a short description of the issue. State what resolution you expect. Attach scanned copies of your delivery receipt or damaged item if needed. Use a clear subject line, such as “Complaint Regarding Shipment No. XXXXXXXXX.” Send the email and wait for a reply. Keep a copy of the sent mail for your records.

Step 4: Visit the Nearest DTDC Branch

Find the nearest DTDC office through the branch locator on their website. Go to the branch with a copy of your consignment slip or tracking number. Talk to the counter staff and explain the issue. Ask for the complaint form or register. Provide all the shipment details. Request written acknowledgment. Ask for the name of the staff handling your complaint. Note the date and time of your visit.

Step 5: Submit a Grievance if the Complaint Remains Unresolved

If your issue stays unresolved, visit the grievance page on the DTDC website. Enter the previous complaint reference number. Fill in your contact details and describe the issue again. Explain that you already raised a complaint and received no solution. Ask the grievance officer to review your case. Submit the form and note the grievance number. Wait for a reply from a senior team member.

How to File a Complaint Against DTDC through the Consumer Forum?

If DTDC does not resolve your complaint through its internal process, you can escalate the matter to the Consumer Forum. Here is the step-by-step process to file a complaint against DTDC through the Consumer forum:

Step 1: Collect Supporting Evidence

Before taking legal action, gather all records that prove your issue with DTDC. Collect the consignment number and the original booking receipt. Take screenshots of tracking status that show delay, loss, or delivery failure. Click clear photos of damaged or tampered packages. Save all emails or chat logs exchanged with DTDC support. Include any reference number given during the complaint process. Print your bank statement if the issue involves payment. These documents help the Consumer Forum understand your complaint better.

Step 2: Send a Legal Notice to DTDC

Prepare a legal notice that mentions the exact issue. Include details such as the consignment number, date of booking, and nature of the problem. Explain what action you expect refund, compensation, or written apology. Give DTDC a fixed time (15 to 30 days) to respond. Post the notice to DTDC’s registered office through registered mail. Keep the postal receipt safe, as it proves that you informed them about the issue formally.

Step 3: File a Complaint in the Appropriate Consumer Forum

If DTDC fails to resolve the issue after the legal notice, file a complaint in the Consumer Forum. Choose the forum based on the total value of your claim:

  • District Consumer Dispute Redressal Commission (DCDRC)

If the total value of your complaint, including refund and compensation, is up to Rs. 1 crore, file it at the District Forum. Choose the commission based on your residential address or the location of the DTDC office involved in the service.

  • State Consumer Disputes Redressal Commission (SCDRC)

If your claim is above Rs. 1 crore and not more than Rs. 10 crore, file it at the State Commission. Submit all required documents and the proper court fee along with your complaint.

  • National Consumer Disputes Redressal Commission (NCDRC)

If the claim value is more than Rs. 10 crore, file your complaint at the National Commission in New Delhi. This forum handles high-value and complex disputes.

Step 4: Draft and Submit the Complaint

Move to arbitration if mediation does not solve the issue. This happens only when the mediator gives a written confirmation that the discussion failed. Both parties must agree to arbitration unless an arbitration clause already exists. The complaint must meet the rules of the Arbitration and Conciliation Act, 1996, and must fall within the time limit of the Limitation Act, 1963. Submit the failed mediation report and all evidence again for the arbitrator’s review.

Step 5: Attend Hearings and Follow the Process

After submission, the Consumer Forum sends a notice to DTDC. You receive a date for your hearing. You need to attend the hearing in person or through video call. Present your documents and explain the case clearly. Answer the questions raised by the forum. Follow all instructions and cooperate during the process. Keep a written copy of the statements submitted during the hearing.

Step 6: Get Your Refund or Compensation

If the forum rules in your favor, it issues a formal order to DTDC. The order may include a full refund of the shipping cost or the item’s value. In some cases, the forum may also direct DTDC to pay compensation for inconvenience or mental distress. DTDC must follow this order within the time given. If it fails to comply, you can take further legal action to enforce the decision.

However, the Consumer Forum process often involves long delays, multiple hearings, and physical visits, which make it slow and difficult—especially for low-value or urgent complaints. It also requires formal drafting, legal knowledge, and court fees, which may not be feasible for everyone. You can choose Online Dispute Resolution (ODR) as a faster, more user-friendly option. It allows you to file complaints, submit evidence, and attend hearings entirely online without the stress, cost, or delays of the traditional forum.

What is Online Dispute Resolution?

Online Dispute Resolution (ODR) is a digital method that helps resolve disputes between consumers and service providers without going to court. It falls under Alternative Dispute Resolution (ADR), which offers faster and more flexible solutions than the traditional legal system. ODR works through websites or mobile apps. Users can file complaints, upload supporting documents, and communicate with the other party online. It saves time, avoids legal stress, and makes the resolution process simple, quick, and convenient.

There are three common methods of Online Dispute Resolution (ODR):

  1. Negotiation

Negotiation allows both parties to settle their dispute through direct communication on a digital platform. It does not include any judge, mediator, or third-party decision-maker. Each side explains their concerns, shares relevant information, and works together to find a fair solution. This method is informal, quick, and convenient. It helps people avoid legal stress and resolve problems efficiently without needing to visit a court or follow legal formalities.

  1. Mediation

Mediation is a digital method where a neutral third party, called a mediator, supports both sides in resolving a dispute. The mediator does not decide the outcome but helps the parties communicate and understand each other. This method emphasizes working together and reaching a shared understanding. It takes place through online platforms, so there is no need to visit a court. Mediation is simple, less formal, and offers a faster and more comfortable way to settle conflicts.

  1. Arbitration

Arbitration is a digital process where a neutral third party, called an arbitrator, helps settle a dispute. The arbitrator listens to both parties, reviews the evidence, and gives a final decision. This decision is binding, which means both sides must accept and follow it. Unlike mediation, the arbitrator has the power to decide the outcome. The entire process takes place online. It saves time, avoids court visits, and provides a faster and more convenient way to resolve conflicts fairly.

Why Choose Online Dispute Resolution?

Below are the key reasons to choose Online Dispute Resolution (ODR):

  1. Time-Saving

ODR helps resolve disputes in less time compared to traditional courts. It avoids long queues, multiple hearings, and delays. The process starts and ends faster because everything takes place online, without waiting for court dates.

  1. Cost-Effective

ODR reduces the cost involved in resolving disputes. It does not require travel, physical documents, or court fees. Most platforms charge a low or fixed fee, which makes it affordable for individuals and small businesses.

  1. Easy Access

ODR platforms work through websites or mobile apps. Anyone with an internet connection can access them from home or office. There is no need to visit any physical location. This makes the process easier for people living in remote areas.

  1. No Physical Appearance Required

ODR allows users to participate in the process without visiting any court or office. All communication, document submission, and hearings happen online. This saves time and avoids stress for both parties.

  1. Simple and User-Friendly

Most ODR platforms follow a step-by-step process. The interface is simple, user-friendly, and easy to navigate. Even people with no legal knowledge can raise complaints, upload evidence, and follow the instructions without difficulty.

  1. Private and Confidential

ODR protects the privacy of the users. Only the parties involved and the assigned expert have access to the case details. No public record is created, which ensures that personal or business information stays safe.

  1. Legally Recognised

The decisions made through ODR, especially in arbitration, have legal value. Courts accept these outcomes under the Indian legal system. This gives people the confidence that their dispute is settled with proper authority.

  1. Flexible and Convenient

ODR offers flexibility in terms of time and process. Parties can choose a suitable time to participate. They do not need to follow strict court rules or schedules. This makes the process less stressful and more convenient.

How to File a Complaint Against DTDC through ODR?

Here is a step-by-step process to file a complaint against DTDC through Online Dispute Resolution (ODR):

Step 1: Collect All Relevant Evidence

Start your complaint process by gathering all documents that clearly support your claim. This includes your DTDC consignment number, booking receipt, delivery proof, tracking screenshots, and photographs of damaged or tampered parcels (if applicable). Also, collect email or chat history with DTDC customer support, and any previous complaint ID. These records help prove your case and make your claim stronger during ODR proceedings.

Step 2: File the Complaint Through an ODR Platform

Visit a recognized Online Dispute Resolution (ODR) platform. You can use the official government or reliable private ODR platforms such as Online Legal India.

Step 3: Participate in Mediation Proceedings

After submitting your complaint, the ODR platform appoints a neutral mediator. The mediator contacts both you and DTDC through email, chat, or video calls. They guide the conversation, help both sides share their viewpoints, and try to reach a mutual agreement within a specific timeframe. This process is confidential, fair, and efficient. If mediation succeeds, DTDC may agree to refund the shipping fee, compensate for damages, or issue a formal apology.

Step 4: Initiate Arbitration (If Mediation Fails)

Move to arbitration if mediation does not solve the issue. This happens only when the mediator gives a written confirmation that the discussion failed. Both parties must agree to arbitration unless an arbitration clause already exists. The complaint must meet the rules of the Arbitration and Conciliation Act, 1996 and must fall within the time limit of the Limitation Act, 1963. Submit the failed mediation report and all evidence again for the arbitrator’s review.

Step 5: Attend the Arbitration Hearing

The platform arranges a virtual hearing. The arbitrator listens to both you and DTDC. Each side explains the issue, shares documents, and answers questions. The arbitrator checks the evidence and studies the facts. The process follows legal rules but does not require physical presence or lengthy procedures. The goal is to decide the case fairly and without delay.

Step 6: Receive and Enforce the Arbitral Award

After careful review, the arbitrator delivers a final decision which is called an arbitral award. This decision is legally binding under Indian law and holds the same weight as a civil court order. If the decision goes in your favor, DTDC must comply within the given time. The platform may direct DTDC to issue a refund, compensate for loss, or fix the problem. Both parties must follow the final order.

Conclusion

Filing a complaint against DTDC becomes manageable when you follow a structured process. Whether you choose DTDC’s internal redressal system, the Consumer Forum, or an Online Dispute Resolution (ODR) platform, each method provides a legitimate route to seek justice. ODR stands out for its speed, affordability, and convenience. By collecting the right evidence and using the appropriate forum, you can resolve courier-related issues effectively and ensure your rights as a consumer are protected.

If you want to resolve your complaint, contact Online Legal India. This is a trusted ODR platform that ensures swift resolution, legal backing, and rightful compensation without the hassle of traditional legal procedures.


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Online Legal India, a subsidiary of FastInfo Legal Services Pvt. Ltd., is registered under the Companies Act, 2013. Backed by a skilled team of professionals, we offer a comprehensive range of services. We deliver high-quality solutions to individuals, business owners, company founders, corporate entities, and more, addressing their company registration needs and resolving various legal challenges they encounter in everyday lives.

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Comments

A.Ramulu

30 Dec, 2021

My cheque book still not received Tracking number: X76697405

Team Online Legal India™

01 Jan, 2022

Thank you for contacting us. We will get back to you soon.

P Venkata Ramana

29 Dec, 2021

Hi Sir, MY order id is C15545399, Order Not delivered to our address its showing handovered to security guard but not delivered to me no DTDC guys even called me can you recheck and call me asap its not delivered to me order is missing. P Venkata Ramana 9949244499

Team Online Legal India™

01 Jan, 2022

Thank you for contacting us. We will get back to you soon.

Navin Parmar

29 Sep, 2021

Today i still not receive my courier my track number D74700458 no response fromDTDC

Team Online Legal India™

29 Sep, 2021

Hello Navin, thank you for reaching out to us. We have escalated your issue and will get back to you soon to resolve your issue by filing a Consumer Complaint against DTDC.

mohammed aslam

29 Mar, 2022

i HAVE SEND MY COURIOUR (CONSIGNMENT NUMBER B96683956) NOT DELIVER TO ME, IN ONLINE IT SHOWING SOME ONE ELSE PHONE NUMBER AS DELIVER, I HAVE REISED COMPLINT 4 MONTHS OVER NOT RESOLVED TILL NOW agent not lifting calls, & customer support not giving replay to my mail

Kanchan

28 Dec, 2021

D83618642 My customer parcel do data found

Team Online Legal India™

31 Dec, 2021

Thank you Kanchan for reaching out to us. We will get back to you soon.

Sudip Saha

28 Oct, 2021

The courier used bad language to ask if it was not sent properly No - V62988888

Team Online Legal India™

30 Oct, 2021

Thank you Sudip for reaching out to us. Team Online Legal India will get back to you soon to discuss and resolve your issue.

Vinutha

27 Dec, 2021

Z70159986 the tracking ID went missing, my item which was not delivered by the delivery agent in Bangalore Raj kumar road as gone missing since 9 days of showing its delivered duly signed by the delivery guy himself and mentioning my ref ph number and when enquired says it's delivered to wrong address waiting upon 9 days I feel cheated by the DTDC courier service. I have convenied the same to the company who sent the items and other hand the torture of phone calls from Delhi and Bangalore office but now that they have refunded the amt but I need to mention here ...bad experience and working ethics.

Team Online Legal India™

29 Dec, 2021

Thank you Vinutha for contacting us. Be ready with all the evidence as our Legal Experts are about to reach out to you to discuss and resolve your issue by filing consumer complaint against DTDC.

Kartik Kamdi

27 Sep, 2021

Shipment is still Not receive hopeless service very Bad Service of DTDC And they givn delivery to late very third class service

Team Online Legal India™

27 Sep, 2021

Hello Kartik, thank you for contacting us. Team Online Legal India will get back to you soon to resolve your issue by filing a Consumer Complaint against DTDC.

Santosh jha

22 Oct, 2021

My parcel is showing out for delivery from last 2 days my Id. D68250376 when I will get my parcel

Team Online Legal India™

26 Oct, 2021

Thank you Santosh for reaching out to us. Team Online Legal India will get back to you shortly to resolve your issue by filing a Consumer Complaint against DTDC.

Sourav kumar

22 Oct, 2021

DTDC aligarh offic date 13/10/21one parval booke. For amir khan Ali garh to Sourav Kumar bhagalpur Amir khan booke 1box invelop under 1pic tv bulb,DTDC courier manajer no,9368619278, docket no.AWB NO. MH 03299658004,2DIN BAD TRACK NOU13003602 DIYA THA USNE INVELOP SE BOX NIKAL LIYA HI BOLTA HI 20000/DO BULUB DE DUNGA ,USNE 5000/LE BELIYA HI AUB USNE BLACK MAILKER RAHA HI ,bolths hi 15000/do bulub le lo ,usne muje box Nika let usk photo baja hi messy kiya hi ,sir ager is tarah se aapke courier se saman nikal gata hi tab costomber kya ker muje mera tv ka bulublena hi,

Team Online Legal India™

26 Oct, 2021

Hi Sourav, thank you for reaching out to us. Be ready with all the necessary evidence as we are about to reach out to you to discuss and resolve your issue.

Uma sri kasi

22 Oct, 2021

Parcel not received but track the code parcel received 2 days back .Iam not satisfied ur courier service track I'd is H62739982

Team Online Legal India™

22 Oct, 2021

Hi Uma, thank you for reaching out to us. Our Team will get in touch with you soon to resolve your issue by filing a Consumer complaint against DTDC.

SAGS CONTROL PVT. LTD

22 Mar, 2022

MATERIAL DESPATCHED VIDE CONSIGNMENT NO. D21016978 DT. 05.03.2022 TO BHARAT HEAVY ELECTRICALS LTD. PIPLANI, BHUPAL, MADHYA PRADESH PIN-462022 INDIA FROM SAGS CONTROL PVT.LTD ,DESHBANDHU SARANI, NISCHINDA, GHOSHPARA, BALLY, HOWRAH,PIN 711227 W.B. MATERIALS NOT YET DESPATCHED . TRACKING RECORD SHOWS - DOOR CLOSED NOT DELIVERED SINCE 09.03.2022 AT BHUPAL. PLEASE DELIVED THE SAME AS EARLIEST

Kunal chauhan

19 Mar, 2022

My order cannot delivered by DTDC for for many days 20 days tracking no D41950551 I have not delivered products I request please delivered my product please contact DTDC team my contact no 9350642570

A.prasad

19 Mar, 2022

Not parcel dilivari tracking id number 700016398216 please urgently

Animesh Chandra

19 Mar, 2022

Dtdc courier se IIT ISM dhanbad ek pkt edible item by air bheja 15 march ko, aaj abhi 10.55 tak nahi delivered hua..

Swetha

18 Mar, 2022

Parcel not received but track the code parcel received .I am not satisfied ur courier service track I'd is H66328976 very bad service and no response from the team.

Balachandra C Naik

18 Jan, 2022

One parcel (Envelope) sent to Bangalore on 12th Jan 2022 with detailed address and mobile number, till today the same is not delivered. After completing 6 days the parcel is not delivered,it is really great negligence. The parcel must be delivered today only.

Team Online Legal India™

18 Jan, 2022

Hello Balachandra, thank you for reaching out to us. We will get back to you shortly.

Vinay Kumar Meka

18 Jan, 2022

My company ID card not delivered yet, it's been 25 days since I couriered it. The DTDC complaint raised against it is also not getting resolved. Tracking Number(H64903984) DTDC Complaint Number (1659742)

Team Online Legal India™

18 Jan, 2022

Hello Vinay, thank you for reaching out to us. Our team Online Legal India will connect with you soon to discuss and resolve your issue.

Rajesh MP

17 Dec, 2021

Iam Rajesh MP from Kannur, Kerala. I had booked a dtdc parcel on 29th November, 2021, from Vrindavan, Uthar Pradesh. Till now it haven't reached at customer location. And also they had only booked the parcel on 11th December. So it is still lagging behind. The consignment number is D69423175. So please do the needful

Team Online Legal India™

20 Dec, 2021

Thank you Mr. Rajesh for contacting us. Team Online Legal India will get back to you soon to discuss and resolve your issue.

Swathi

17 Oct, 2021

Parcel not received but track the code parcel received 2 days back .Iam not satisfied ur courier service track I'd c20604052

Team Online Legal India™

19 Oct, 2021

Hello Swathi, our team will get back to you shortly to resolve your issue by filing a Consumer Complaint against DTDC.

saseekesh

17 Jan, 2022

Our consignment is still not received at my location Docket no : B96929889.

Team Online Legal India™

18 Jan, 2022

Thank you Saseekesh for reaching out to us. We will get back to you soon to you soon to discuss and and resolve you issue.

Magbhul

17 Jan, 2022

The following 4 couriers not received to concern address. But in dtdc office status showing successful delivered. 1) M30042336, 2) M20053575, 3) K52551970& 4) K53306155. the important bills have dispatched in this couriers. Please support.

Asritha pokuru

17 Jan, 2022

Packing is very worst, they charged 1500 for cabin size weight bag. With just one layer of wrappers. Never ever will deliver anything from this dtdc again. I need explanation back for this from the team

Team Online Legal India™

18 Jan, 2022

Hello, thank you for reaching out to us. Team Online Legal India will get back to you soon.

Kanchan

16 Oct, 2021

I am really frustrated of this DTDC courier please help me

Team Online Legal India™

19 Oct, 2021

Hello Kanchan, we have received several complaints against DTDC users and successfully solving their issue by filing a Consumer Complaint. Don't worry! we are about to reach out to you to resolve your issue.

Rathika

16 Sep, 2021

Still not delivered this tracking number M11910825 Customer service very worst Very bad service DTDC COURIER CUSTOMER VERY DISAPPOINTED UR SERVICE

Team Online Legal India™

18 Sep, 2021

Hello Rathika, thank you for reaching out to us. Team Online Legal India will get back to you soon to discuss and resolve your issue by filing a Consumer Complaint against DTDC.

Yashaswini

15 Dec, 2021

Hello, This is yashaswini ,today i didn't receive my courier in hand-IT contains my degree transcripts.I was literally shocked my DTDC courier is not handover to my hand ,it was literally lying on front door of my house.I dontt understand what is this iresposibility of handling confidential details. Reference number: 12267751951

Team Online Legal India™

17 Dec, 2021

Hello Yashawini, we Have received your complaint request and will get back to you soon to discuss and resolve your issue by filing a Consumer Complaint against DTDC.

Jagdish

15 Jan, 2022

I have booked Parcel T10306395 on 10 January 2022. Still not delivered. I have contacted to customer care so many times , but showing same status from last 3 days

Team Online Legal India™

18 Jan, 2022

Thank you Jagdish for contacting us. We will get back to you shortly.

Vipin Kumar Pandey

14 Oct, 2021

Helmet not found,water champer not found, dish tv broken, scooty mudgaurd broken, empty oxygen cylender theaf by dtdc manpower, freeze handle broken, totally loss of mine by dtdc. Cooler not found.so theaf manpower available in dtdc.

Team Online Legal India™

16 Oct, 2021

Thank you vipin for highlighting the issue. Be ready with the necessary evidence as we are about to reach out to you to discuss and resolve your issue by filing a Consumer Complaint against DTDC.

RAKSHA SATISH DAS

14 Mar, 2022

I've been waiting for the delivery of a book (LAW COMPACT BOOK BY CA HARSH GUPTA SIR) which I ordered through IGP classes site. The Tracking ID is Z82588365, giving a update on 9th march, when I contacted the assisting team was told on 11th march that the delivery was not made as I was not available for receiving the delivery, which is not true they didn't even contact me. The last update they gave me was the book was on its way to Delhi and now they're not responding to my call neither are they updating anything on the tacking ID provided. Kindly help me out in this matter asap.

Seshan Srinath

14 Feb, 2022

Sir, Z70829010, tracking number sir of DTDC. I had a sent a parcel on 8 February to be delivered to sector 62 noida but still not Delivered. Due to election on 10 February it could not be delivered. While tracking the shipment, it was showing not delivered- incomplete address or Wrong address(CIR) but while sending the courier i had mentioned complete address. Today when I spoke to customer care, they by tomorrow definitely they will deliver the courier. Really couldn't understand why it's taking a week to deliver.

Team Online Legal India™

15 Feb, 2022

Thank you for reaching out us. We have received your complaint request and will get back to you soon to assist you accordingly.

Ravi

13 Oct, 2021

Today i recive a parcel in totaly damage condition and produtcs r missing .from dtdc courier Bhopal . I03630772 docket no

Team Online Legal India™

16 Oct, 2021

Thank you Ravi for contacting us. We have escalated your issue and will get back to you shortly to discuss and resolve your issue by filing a Consumer Complaint against DTDC.

Athena Maria Koluse

13 Jan, 2022

Dtdc doesn't deliver to our place, chellanam ,kochi ,kerala. Still they take orders and later its showing coulnot deliver. We buy online so that the product get delivered to our house. If they can't do it , kindly don't take orders anymore and make unnecessary delay in delivering things.

Team Online Legal India™

15 Jan, 2022

Hello, we have receive your complaint request. Thank you for reaching out to us. We will connect with you soon.

Honey Totlani

12 Oct, 2021

Team, Dtdc is the worst service provider. I couriered a parcel on 5th October from Surat to Pune. Today is 12th October. Still the parcel is not received. No one answers properly. They said delivery will be done by 9th. Even customer care doesn't pick up and most of numbers are swtiched off. Need help and want to file a complaint against pune officials.

Team Online Legal India™

12 Oct, 2021

Hello, thank you for highlighting this issue with us. We are about to reach out to you to discuss and resolve your issue by filing a Consumer Complaint against DTDC.

Pooja negi

11 Dec, 2021

My customer's parcel still nor deliver..D89630618...vry bad service

Team Online Legal India™

13 Dec, 2021

Hi Pooja, thank you for contacting us. We have highlighted your issue and will connect with you soon to resolve your issue.

Subhashree Nanda

11 Aug, 2021

Broken Shipment Received. Due to bad service of DTDC i have received broken TV. And my repair cost will be 23000. Now DTDC is not giving any proper response.

Team Online Legal India™

11 Aug, 2021

Hello Subhashree, customer with such feedback worry us. But now you don't have to worry anymore. Be ready with all the proof as our Legal team are about to reach out to you to resolve your issue by filing a complaint against DTDC.

MANJUNATH

11 Jan, 2022

Shipment still not received .....No response from DTDC side...B93340714

Team Online Legal India™

12 Jan, 2022

Thank you Manjunath for reaching out to us. We will get back to you soon.

Ajay kumar

10 Jan, 2022

Medicine box not delivered till now U1406422 plz update

Team Online Legal India™

10 Jan, 2022

Thank you Ajay for reaching out to us. We will get back to you shortly to discuss and resolve your issue.

Rahul choudhary

10 Jan, 2022

Bad service for Dtdc courier Sir mara courier 30 Dec.ka ab tak nhi poucha ha

Team Online Legal India™

10 Jan, 2022

Hello Rahul, thank you for reaching out to us. Team Online Legal India will get back to you shortly to discuss and resolve your issue.

Deepika Kashyap

09 Oct, 2021

My courier rcvd. in dtdc courier on 8th oct. at 1 pm from Lucknow to Ladwa. It was urgent courier and they charged full amount for earlier courier service. After receiving Courier in their office did not deliver and they called me that u can take your courier from office on 8 Oct. and 9 oct. 2021 as well. If i am paying full amount then why i am facing this issue ? When i did call to Dtdc they talked very rudley. At last i went to dtdc office and pick my courier . i had to go because it was my Identity Card and after doing many mails to HR then she was agree for courier. They did like this in may 2021 . Worst experience and poor service.

Team Online Legal India™

09 Oct, 2021

Thank you Deepika for highlighting this issue with us. We have escalated your issue and will connect with you soon to discuss and resolve your issue.

Nikita Varfa

09 Mar, 2022

I have a shipment with DTDC, tracking no - D12186696. The delivery guy from dtdc doesn't even call and updates the status as receiver refused delivery. No of times i ccalled customer care and asked them to stop the shipment wherever it is and I will get it collected. But after saying that yes we will get it stopped, the return process is initiated and i am not getting the exact location of my shipment and the status is also not updating on tracking website and the executives on customer care are also not telling me exactly where my shipment is. This is very bad customer service. Please help and I hope my shipment is safe because its a gift and I don't know where it is.

Chief Manager SBI Hailakandi

09 Mar, 2022

Consignment booked in Guwahati office bearing consignment No K54462581 on 03.03.2022. The consignment delivered today ( 09.03.2022) after Repeated follow up. Behaviour of employees working in Hailakandi Office not satisfactory. Please look into the matter and arrange for timely delivery of consignment to maintain reputation of the company.

Syed

07 Dec, 2021

My ref# is R44576901. The items showed received in my city on 2nd Dec 2021 but the item is still not delivered. When tracked it shows that they came to deliver but i was not available or door locked. this is so not true. I am always at home as i work from home, and my mom is at home. My elder brother and his family stays here so no way we could have missed delivery every day continuously for 4 days. I called up the office where the shipment is showing but they dint answer the call. I called up customer care and escalated and they said it will be resolved soon but no response from DTDC. I want to file a consumer case on DTDC let me know how do i do it.

Team Online Legal India™

07 Dec, 2021

Hello Syed, thank you for contacting us. Team Online Legal India will connect with you soon to discuss and resolve your issue by filing a Consumer Complaint against DTDC.

Sangeetha

07 Mar, 2022

Package was opened n product missing from the package my trackin numD11525945 I hv received but stuffs are missing from my package

Komal Patel

07 Mar, 2022

Hi I have a complaint against one of your DTDC staff/ courier located in Jaipur. He has been messaging and threatning me. My issue is with a supplier who used DTDC courier services so this dispute is nothing to do with DTDC so why is he messaging me. His contact is 0091 7878788833. can you kindly request this person not to get involved in this matter.

Aryan Gupta

07 Mar, 2022

My courier is not delivered and it was very important for me, now i am losing my salery as i can not work without it, customer care service is so pathetic that they do not do anything but only false promises so that one can shut the phone down. my tracking i'd is D12228812 please sugest me what should i do in this case

Indhu

07 Mar, 2022

I didnt receive my parcel still..tracking D21061664..It's showing that address is incomplete but address is correct

N.Imran khan

07 Jan, 2022

My courier can't be I received DTDC is delayed two days my delevery date 05/01/2022 and then not respons my call in customer service

Team Online Legal India™

08 Jan, 2022

Thank you for contacting us. Team Online Legal India will get back to you shortly to discuss and resolve your issue.

Preeti

06 Dec, 2021

Just sent 2 envelope from Bangalore to belgaum and was overcharged with rs. 300 Why is dtdc overcharging

Team Online Legal India™

07 Dec, 2021

Hello Preeti, be ready with all the evidence as we are about to reach out to you to discuss and resolve your issue. Thank you for reaching out to us.

Charu

06 Oct, 2021

I own a small business and sent a parcel U12310329 through dtdc courier service and it shows it has reached the destination and shows out for delivery but my customer has not received and calls from the executive or her goods yet

Team Online Legal India™

06 Oct, 2021

Hi Charu, we have escalated your issue and about to reach out to you to resolve your issue. Be ready with all the necessary evidence.

Lakshminarayana

06 May, 2021

Hello Team, This is Lakshminarayana I parcel my apple data cable on April24th from Manikonda branch Hyderabad to near by home town Narayanapuram branch in AP state, as due to pandemic situation I received data cable on 01stMay2021 in damage condition and not working condition one To ensure I took snap of my data cable before Before sending to courier()in courier shop,however I received with damaged one as shown below which is not working condition.i went on next day to the shop but they respond saying that we dont know My strange question how come my data cable will be in damaged situation which was working in good condition I lost belief in such a trusted courier company which is my journey of 4 years and loved to be part of it trusted DTDC brand service Kindly do the needful on this issue I would like to know how can I get my original one else need to refund the total amount of my purchased one cost.

Team Online Legal India™

07 May, 2021

Hello Lakshiminarayana, thank you for reaching out to Team Online Legal India™ will be in touch with you shortly to discuss and file a Complaint against the DTDC. Highly regret the service they have provided to you. Hope we can bring in solution to your issues.

JWO P SAH

06 Mar, 2022

Exam material booked from panchkula to Bidar pin 585401 on 24 Feb 22., Consigment no. D11850335. So far parcel not reached to Bidar. Request immediately deliver item to Bidar If possible, you can deliver to banagalore as currently I am in Bangalore. Request treat on highest priority.

Borna Das

05 Dec, 2021

DTDC courier service very bad ..no response .. after send my parcel .. i did query 3 time DTDC courier service for return my parcel... I call customer care they said to me your query under process but next day showing DTDC side my parcel delivered successfully..then I again call customer service they said that we already informed you by mail... very routhly ..

Team Online Legal India™

15 Dec, 2021

Thank you Mr. Das for reaching out to us. Team Online Legal India will get back to you shortly to discuss and resolve your issue.

Mitesh bhammar

05 Oct, 2021

DTDC courier is not responding our complaint Complain ticket no 983295

Team Online Legal India™

05 Oct, 2021

Hi Mitesh, we will connect with you soon to address your concern by filing a consumer complaint against DTDC.

VIJAY JHAVARE

05 Mar, 2022

DOCATE NO - M20830338 IS NOT DELEVERD ITS IS URGENT WE ARE BOOKD 21 FEB.22 BUT NOT RECEIVED TILL 5 MARCH-22 & NOT DISPLY TRAKING

Kamakshi Tripathi

03 Feb, 2022

Delay delivery of the shipment.....speed post ke charges bhi le liye bt no any response from dtdc.....complain call bhi kiya to bol rhe he ki address verify nhi hua he uske liye register krna padega varna product deliver ni hoga....worst service from dtdc not expected this

Team Online Legal India™

04 Feb, 2022

Thank you Kamakshi for reaching out to us. Team Online Legal India will get back to you soon.

Ajit

02 Mar, 2022

I booked parcel from Aligher to Visakhapatnam. First I was given wrong slip with tracking no was U14791161. I didn't received the parcel. Again I enquiry and found the tracking no is wrong. After that I given the tracking slip with no U14791148.When I enquire then found the parcel sent back for reason no destination service. I can collect the parcel from office but they didn't call me.I inside the parcel were medicine for requirement.

virender singh

02 Mar, 2022

my courier not received yet, it is urgent salesmen commitment courier delivered on 28.02.2022 pls help my docket no -D12743232

Reshma

02 Mar, 2022

Hi Sir, My parcel is not yet delivered since 20 days and the DTDC tracking is not having update from 16th February 2022. I contacted Banglore franchises and they say they are not able to find the parcel. It's been 11 days since I raised the complaint still they are searching my parcel in banglore. Consignee number : D42386724

Soumya

01 Feb, 2022

I always received my parcel late and they always deny to send it to the address written on the parcel even though they have services at the place.i was supposed to collect it from the nearby place to them. Their communication with customer is not at all good.and they update delivery status before delivering the parcel.

Team Online Legal India™

03 Feb, 2022

Thank you Soumya for reaching out to us. We will get back to you soon.

Muralidhar Kulkarni

01 Feb, 2022

On 28.01.2022 I had sent one Parcel through DTDC courier from Bangalore to Hosapete in Karnataka which was delivered to the Receiver on 31.01.2022. The courier docket No. is D20165939. The consignment contained food items. Upon receiving the consignment, it was found by the Receiver that the parcel was opened and partial food items were pulled out from the consignment. The total cost of the food items missing is Rs. 500/-. Request to investigate the same and arrange for refund of Rs. 500/- to me.

Team Online Legal India™

01 Feb, 2022

Thank you Murlidhar for contacting us. We will get back to you soon to discuss and resolve your issue.


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Anjali Malhotra

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