Trademark Registration in the Food and Beverage Industry
14 Aug, 2025
By Online Legal India
Published On 12 Jan 2023
Updated On 29 Jul 2025
Category ODR
India and China have developed significant trade relations over the years. Many Chinese companies are actively operating in the Indian market, offering a diverse range of products and services. However, Indian consumers and businesses sometimes face challenges. These include receiving defective goods, falling victim to service fraud, or experiencing delayed payments. Such issues can lead to financial losses and frustration. Therefore, it is important to understand your legal rights and know how to file a complaint to seek a proper resolution. In this blog, you will learn how to file a complaint against a Chinese company in India.
Indian consumers and businesses may face several issues when dealing with Chinese companies. Here are the common reasons to file a complaint against a Chinese Company:
Many Chinese companies fail to deliver products that match the promised standards. Buyers often receive goods that are broken, poorly assembled, or entirely different from the sample shown.
Some companies accept full or partial payment but do not ship the product. In other cases, they take much longer than agreed to deliver, which leads to business losses or missed deadlines.
Buyers often receive fake items instead of original products. This is common in sectors like electronics, fashion, and accessories. Such goods violate intellectual property rights and damage brand reputation.
Chinese companies sometimes ignore key terms in signed agreements. This includes failure to meet quantity, quality, or delivery terms, which creates trust issues and affects business operations.
Indian exporters face non-payment problems after sending goods or services. The Chinese company either delays the payment or refuses to pay without valid reasons, causing financial stress.
Some sellers promote false features of their products to attract buyers. Once delivered, the product does not match the claims made in the advertisement, which misleads customers.
Scammers often create fake websites or use false identities to pose as sellers. They collect advance payments from Indian buyers and disappear without sending any goods.
Chinese companies sometimes copy original Indian designs, logos, or products and sell them without permission. This causes legal issues and reduces the value of Indian innovation.
Here is a step-by-step process to file a complaint about its internal grievance or support mechanism:
Step 1: Visit the Company’s Official Website
Go to the official website of the Chinese company. Reputed companies usually list verified contact details, customer service options, and helpdesk links. This is the first place to find the right complaint channels.
Step 2: Find the Customer Service or Support Section
Look for a section marked as "Customer Service," "Help Center," or "Complaint." This area provides specific instructions or contact forms to raise product or service-related concerns.
Step 3: Use the Complaint Form or Official Email
Fill out the complaint form if available. If not, send an email to the official support or complaint address listed on the site. Always use the contact given on the official site to avoid fraud or miscommunication.
Step 4: Write a Clear and Formal Complaint
Mention your full name, contact details, product or order number, and a summary of the issue. Describe the problem with facts, without emotion. Attach all related documents like payment proofs, photographs, or delivery slips. Mention your expected solution, such as a refund or replacement.
Step 5: Keep a Copy of All Communications
Save every email or message sent to the company. Keep a record of dates and replies received. These documents serve as proof in case you need to escalate the matter.
Step 6: Follow Up with the Company
If the company does not respond within 7 to 10 days, send a reminder. Use the same communication channel to show continuity.
Step 7: Reach Out to Higher Authorities Within the Company
If the support team fails to respond or resolve the complaint, look for the contact details of senior officials. Email the company’s legal or grievance redressal team for escalation.
However, not all Chinese companies have a transparent complaint resolution process. In such cases, escalate the issue through official Indian channels like Consumer Forums and Online Dispute Resolution (ODR).
Below is the step-by-step process to file a complaint against a Chinese company through the Consumer Forum:
Step 1: Collect All Necessary Evidence
Start by gathering all relevant documents. Note down the order number, invoice, payment reference, product description, and date of purchase. Take screenshots of the Chinese company’s website or app where the issue appears, such as product mismatch, fake goods, or failed delivery. Save chat records, emails, and complaint numbers issued by the company. Keep bank statements that show payments made. These documents support your claim and help prove the company’s fault.
Step 2: Issue a Legal Notice to the Chinese Company
Before filing a consumer complaint, send a legal notice to the company. Mention your name, issue details, order reference, and the relief you seek, such as a refund, replacement, or compensation. The response deadline is within 15-30 days. Send the notice to the company’s registered address (if available) through Registered Post with Acknowledgement Due (RPAD). Keep the postal receipt as proof of communication.
Step 3: Choose the Right Consumer Forum Based on Claim Amount
Select the appropriate consumer forum based on the total value of your claim:
File the case where you reside or where the transaction occurred.
Step 4: Draft and File the Complaint
Write a complaint stating the problem, the company’s failure, and the loss suffered. Attach copies of the documents given below:
You can file the complaint in person or online through the official consumer complaint portal.
Step 5: Attend the Hearing and Present Your Case
After acceptance, the forum sends a notice to the company. Appear on the hearing date and present your case with supporting documents. Answer questions clearly and respectfully.
However, you can approach a better and more convenient option is Online Dispute Resolution (ODR). It offers a quicker and cheaper way to handle disputes. The entire process takes place online. Thus, ODR is better than a consumer forum as there is no need for court visits, long waiting periods, or complex legal steps.
Online Dispute Resolution (ODR) is a simple and digital way to solve disputes without going to court or any legal office. It helps people and businesses raise complaints, share documents, and settle issues through an online system. ODR uses tools like email, video calls, and secure portals to connect both parties and find a fair and timely solution. It offers a simple and affordable way to resolve disputes. The entire process takes place online. You can handle everything from home without spending much time, money, or effort.
ODR uses three useful methods:
Below are the key reasons to choose Online Dispute Resolution (ODR):
ODR helps people and businesses resolve disputes from any location. There is no need to visit courts or offices. The process works through online platforms, which makes it easy to use from home or the workplace. This is especially useful for people who live in remote areas or cannot travel.
ODR completes the dispute process much faster than regular courts. Traditional legal methods involve long waiting periods, multiple hearings, and complex procedures. ODR avoids these delays. It allows parties to reach a conclusion within a short time frame, which makes it a preferred choice for urgent matters.
ODR reduces the overall cost of solving a dispute. It does not include extra charges for travel, physical meetings, or legal representation. Many ODR platforms offer free or low-cost services. This makes it suitable for individuals, small businesses, and startups with limited resources.
ODR platforms protect personal and business information. All case-related communication stays secure and confidential. Unlike court cases, which are often public, ODR ensures that only the involved parties have access to the case details. This helps maintain privacy and trust.
ODR gives users the option to choose the method of dispute resolution—such as negotiation, mediation, or arbitration. Parties can use video calls, emails, or chat to communicate. The system adjusts to the needs of both sides, which makes the process smooth and simple.
ODR solves international disputes without the need to travel to another country. It removes problems related to time zones, distance, and legal differences. It allows Indian consumers and businesses to raise complaints against foreign companies like those based in China without legal complications.
Here is a step-by-step process to file a complaint against a Chinese company through ODR:
Step 1: Collect All Relevant Evidence
Start by gathering all records related to your issue. Note the transaction ID, invoice number, and payment details. Keep a copy of the product order, shipping documents, and import/export receipts. Take screenshots of the damaged goods, the delayed shipment, or the wrong product. Save emails, chat records, and customer support responses. These documents support your complaint and prove that you faced a real issue.
Begin by gathering every document that proves your issue with the Chinese company. This may include:
Step 2: File the Complaint Through an ODR Platform
Go to a trusted Online Dispute Resolution platform, such as a government-backed portal or a recognised private platform like Online Legal India, to file a complaint.
Step 3: Participate in Mediation Proceedings
A neutral mediator connects with both you and the Chinese company through email, chat, or video call. The mediator listens to both sides and ensures equal opportunity to speak. This process stays private, impartial, and secure. If both parties agree on a solution, the dispute closes with a written settlement. If not, you may move to arbitration.
Step 4: Initiate Arbitration (If Mediation Fails)
If the mediator confirms that the issue remains unresolved, arbitration becomes the next step. Arbitration takes place only if both sides agree or a prior agreement exists. The dispute must fall under the Arbitration and Conciliation Act, 1996, and you must file within the time given under the Limitation Act, 1963. Submit all evidence and the failed mediation report.
Step 5: Attend the Arbitration Hearing
The platform arranges a formal hearing before a neutral arbitrator. You and the Chinese company present your sides, share relevant documents, and respond to questions. The arbitrator studies the case carefully, follows legal norms, and maintains a balance between both parties throughout the process.
Step 6: Receive and Enforce the Arbitral Award
After reviewing the evidence, the arbitrator issues a final order called an arbitral award. This order is legally binding and has the same strength as a civil court judgment. If the Chinese company is at fault, the arbitrator may direct it to refund your money, replace goods, or pay compensation within a specific deadline.
Conclusion
A complaint against a Chinese company in India can be filed through proper legal and government-approved channels, such as ODR or consumer forums. It is important to collect all necessary documents and proof to support the claim. Understanding the correct legal process and choosing the right platform improves the chances of a fair resolution. Safe trade practices in future purchases help consumers avoid fraud, reduce risks, and ensure better outcomes.
If you want to file a complaint against a Chinese company, contact Online Legal India. They offer a reliable ODR platform to secure your rights, avoid delays, and help secure a fair refund or compensation within a lawful and time-bound process.
By Online Legal India
Published On 12 Jan 2023
Updated On 29 Jul 2025
Category ODR
India and China have developed significant trade relations over the years. Many Chinese companies are actively operating in the Indian market, offering a diverse range of products and services. However, Indian consumers and businesses sometimes face challenges. These include receiving defective goods, falling victim to service fraud, or experiencing delayed payments. Such issues can lead to financial losses and frustration. Therefore, it is important to understand your legal rights and know how to file a complaint to seek a proper resolution. In this blog, you will learn how to file a complaint against a Chinese company in India.
Indian consumers and businesses may face several issues when dealing with Chinese companies. Here are the common reasons to file a complaint against a Chinese Company:
Many Chinese companies fail to deliver products that match the promised standards. Buyers often receive goods that are broken, poorly assembled, or entirely different from the sample shown.
Some companies accept full or partial payment but do not ship the product. In other cases, they take much longer than agreed to deliver, which leads to business losses or missed deadlines.
Buyers often receive fake items instead of original products. This is common in sectors like electronics, fashion, and accessories. Such goods violate intellectual property rights and damage brand reputation.
Chinese companies sometimes ignore key terms in signed agreements. This includes failure to meet quantity, quality, or delivery terms, which creates trust issues and affects business operations.
Indian exporters face non-payment problems after sending goods or services. The Chinese company either delays the payment or refuses to pay without valid reasons, causing financial stress.
Some sellers promote false features of their products to attract buyers. Once delivered, the product does not match the claims made in the advertisement, which misleads customers.
Scammers often create fake websites or use false identities to pose as sellers. They collect advance payments from Indian buyers and disappear without sending any goods.
Chinese companies sometimes copy original Indian designs, logos, or products and sell them without permission. This causes legal issues and reduces the value of Indian innovation.
Here is a step-by-step process to file a complaint about its internal grievance or support mechanism:
Step 1: Visit the Company’s Official Website
Go to the official website of the Chinese company. Reputed companies usually list verified contact details, customer service options, and helpdesk links. This is the first place to find the right complaint channels.
Step 2: Find the Customer Service or Support Section
Look for a section marked as "Customer Service," "Help Center," or "Complaint." This area provides specific instructions or contact forms to raise product or service-related concerns.
Step 3: Use the Complaint Form or Official Email
Fill out the complaint form if available. If not, send an email to the official support or complaint address listed on the site. Always use the contact given on the official site to avoid fraud or miscommunication.
Step 4: Write a Clear and Formal Complaint
Mention your full name, contact details, product or order number, and a summary of the issue. Describe the problem with facts, without emotion. Attach all related documents like payment proofs, photographs, or delivery slips. Mention your expected solution, such as a refund or replacement.
Step 5: Keep a Copy of All Communications
Save every email or message sent to the company. Keep a record of dates and replies received. These documents serve as proof in case you need to escalate the matter.
Step 6: Follow Up with the Company
If the company does not respond within 7 to 10 days, send a reminder. Use the same communication channel to show continuity.
Step 7: Reach Out to Higher Authorities Within the Company
If the support team fails to respond or resolve the complaint, look for the contact details of senior officials. Email the company’s legal or grievance redressal team for escalation.
However, not all Chinese companies have a transparent complaint resolution process. In such cases, escalate the issue through official Indian channels like Consumer Forums and Online Dispute Resolution (ODR).
Below is the step-by-step process to file a complaint against a Chinese company through the Consumer Forum:
Step 1: Collect All Necessary Evidence
Start by gathering all relevant documents. Note down the order number, invoice, payment reference, product description, and date of purchase. Take screenshots of the Chinese company’s website or app where the issue appears, such as product mismatch, fake goods, or failed delivery. Save chat records, emails, and complaint numbers issued by the company. Keep bank statements that show payments made. These documents support your claim and help prove the company’s fault.
Step 2: Issue a Legal Notice to the Chinese Company
Before filing a consumer complaint, send a legal notice to the company. Mention your name, issue details, order reference, and the relief you seek, such as a refund, replacement, or compensation. The response deadline is within 15-30 days. Send the notice to the company’s registered address (if available) through Registered Post with Acknowledgement Due (RPAD). Keep the postal receipt as proof of communication.
Step 3: Choose the Right Consumer Forum Based on Claim Amount
Select the appropriate consumer forum based on the total value of your claim:
File the case where you reside or where the transaction occurred.
Step 4: Draft and File the Complaint
Write a complaint stating the problem, the company’s failure, and the loss suffered. Attach copies of the documents given below:
You can file the complaint in person or online through the official consumer complaint portal.
Step 5: Attend the Hearing and Present Your Case
After acceptance, the forum sends a notice to the company. Appear on the hearing date and present your case with supporting documents. Answer questions clearly and respectfully.
However, you can approach a better and more convenient option is Online Dispute Resolution (ODR). It offers a quicker and cheaper way to handle disputes. The entire process takes place online. Thus, ODR is better than a consumer forum as there is no need for court visits, long waiting periods, or complex legal steps.
Online Dispute Resolution (ODR) is a simple and digital way to solve disputes without going to court or any legal office. It helps people and businesses raise complaints, share documents, and settle issues through an online system. ODR uses tools like email, video calls, and secure portals to connect both parties and find a fair and timely solution. It offers a simple and affordable way to resolve disputes. The entire process takes place online. You can handle everything from home without spending much time, money, or effort.
ODR uses three useful methods:
Below are the key reasons to choose Online Dispute Resolution (ODR):
ODR helps people and businesses resolve disputes from any location. There is no need to visit courts or offices. The process works through online platforms, which makes it easy to use from home or the workplace. This is especially useful for people who live in remote areas or cannot travel.
ODR completes the dispute process much faster than regular courts. Traditional legal methods involve long waiting periods, multiple hearings, and complex procedures. ODR avoids these delays. It allows parties to reach a conclusion within a short time frame, which makes it a preferred choice for urgent matters.
ODR reduces the overall cost of solving a dispute. It does not include extra charges for travel, physical meetings, or legal representation. Many ODR platforms offer free or low-cost services. This makes it suitable for individuals, small businesses, and startups with limited resources.
ODR platforms protect personal and business information. All case-related communication stays secure and confidential. Unlike court cases, which are often public, ODR ensures that only the involved parties have access to the case details. This helps maintain privacy and trust.
ODR gives users the option to choose the method of dispute resolution—such as negotiation, mediation, or arbitration. Parties can use video calls, emails, or chat to communicate. The system adjusts to the needs of both sides, which makes the process smooth and simple.
ODR solves international disputes without the need to travel to another country. It removes problems related to time zones, distance, and legal differences. It allows Indian consumers and businesses to raise complaints against foreign companies like those based in China without legal complications.
Here is a step-by-step process to file a complaint against a Chinese company through ODR:
Step 1: Collect All Relevant Evidence
Start by gathering all records related to your issue. Note the transaction ID, invoice number, and payment details. Keep a copy of the product order, shipping documents, and import/export receipts. Take screenshots of the damaged goods, the delayed shipment, or the wrong product. Save emails, chat records, and customer support responses. These documents support your complaint and prove that you faced a real issue.
Begin by gathering every document that proves your issue with the Chinese company. This may include:
Step 2: File the Complaint Through an ODR Platform
Go to a trusted Online Dispute Resolution platform, such as a government-backed portal or a recognised private platform like Online Legal India, to file a complaint.
Step 3: Participate in Mediation Proceedings
A neutral mediator connects with both you and the Chinese company through email, chat, or video call. The mediator listens to both sides and ensures equal opportunity to speak. This process stays private, impartial, and secure. If both parties agree on a solution, the dispute closes with a written settlement. If not, you may move to arbitration.
Step 4: Initiate Arbitration (If Mediation Fails)
If the mediator confirms that the issue remains unresolved, arbitration becomes the next step. Arbitration takes place only if both sides agree or a prior agreement exists. The dispute must fall under the Arbitration and Conciliation Act, 1996, and you must file within the time given under the Limitation Act, 1963. Submit all evidence and the failed mediation report.
Step 5: Attend the Arbitration Hearing
The platform arranges a formal hearing before a neutral arbitrator. You and the Chinese company present your sides, share relevant documents, and respond to questions. The arbitrator studies the case carefully, follows legal norms, and maintains a balance between both parties throughout the process.
Step 6: Receive and Enforce the Arbitral Award
After reviewing the evidence, the arbitrator issues a final order called an arbitral award. This order is legally binding and has the same strength as a civil court judgment. If the Chinese company is at fault, the arbitrator may direct it to refund your money, replace goods, or pay compensation within a specific deadline.
Conclusion
A complaint against a Chinese company in India can be filed through proper legal and government-approved channels, such as ODR or consumer forums. It is important to collect all necessary documents and proof to support the claim. Understanding the correct legal process and choosing the right platform improves the chances of a fair resolution. Safe trade practices in future purchases help consumers avoid fraud, reduce risks, and ensure better outcomes.
If you want to file a complaint against a Chinese company, contact Online Legal India. They offer a reliable ODR platform to secure your rights, avoid delays, and help secure a fair refund or compensation within a lawful and time-bound process.
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