How to File a Complaint against Scooter Companies in India?

Scooter buyers in India often face a range of problems, including delayed delivery, manufacturing defects, poor after-sales service, or misleading promises made by dealers. Some may also encounter registration delays or recurring mechanical issues shortly after purchase. These situations can be frustrating, particularly when complaints are not addressed. In such cases, understanding consumer rights becomes crucial. Knowing the proper steps to file a complaint can help ensure timely action and a fair resolution of the issue. In this blog, you will learn how to file a complaint against Scooter Companies in India.

Common Reasons for Complaints against Scooter Companies in India

Scooter buyers often face various problems after purchase. Here is the list of common reasons for complaints against Scooter Companies in India:

Manufacturing Defects

Some scooters show technical faults soon after purchase. The engine may not start properly or may stop suddenly during use. The brakes do not function as expected. Electrical parts like lights or indicators stop working. These issues raise safety concerns.

Delayed Delivery or Registration

Dealers promise quick delivery but take longer than expected. Even after full payment, buyers do not receive the scooter on time. Registration documents also take longer, which affects the ability to use the scooter legally on roads.

False Commitments from Dealers

Many dealers make attractive promises to close the sale. They claim high mileage or offer free services. Later, they do not provide what they promised. Customers feel cheated when they realise that the offers do not exist or the scooter does not match the claimed performance.

Poor After-Sales Service

Service centres often fail to fix issues even after repeated visits. Mechanics do not listen carefully or ignore complaints. In some cases, the same problem returns again and again. Some service centres change parts without proper checks and do not provide proper bills.

Rejection of Warranty Claims

Buyers sometimes face denial of free repairs even when the scooter remains under warranty. Service centres claim misuse or try to avoid responsibility. This creates a trust issue and forces the buyer to pay for repairs.

Extra Charges or Wrong Billing

Some dealers or service centres charge more than the final agreed-upon price. They include extra fees or hidden costs without any explanation. Final bills often show unexpected charges that buyers do not approve of.

Repeated Mechanical Failures

Scooters that break down frequently cause mental stress and financial loss. Constant repairs soon after purchase show poor product quality and force the buyer to seek a replacement or refund.

How to File a Complaint against Scooter Companies in India through its Internal Grievance Support?

Here is a step-by-step process to file a complaint against Scooter Companies in India through its internal grievance support:

Step 1: Gather Evidence before Filing a Complaint

Before raising a formal complaint, it is important to collect all the documents and proof related to the scooter purchase and issue. It includes:

Purchase Invoice – Proof of scooter purchase.

Warranty Card – Coverage terms and duration.

Service Job Cards – Records of past repairs or services.

Communication Proofs – Emails, chats, or call logs with the dealer or brand.

Photos/Videos – Visual proof of damage or defect.

Delivery & Registration Papers – Delivery receipt, RC application, and insurance documents.

Step 2: Visit the Brand’s Official Website

Open the official website of the scooter manufacturer. Use a trusted search engine if the exact link is unknown. Check for sections such as “Customer Support”, “Contact Us”, or “Grievance Redressal”. These sections usually contain contact details, complaint forms, and escalation information. Most major brands will appoint a Grievance Redressal Officer as per consumer protection rules in 2025.

Step 3: Register the Complaint Online

Go to the online complaint section. Enter accurate and complete information in the form. Provide your full name, contact number, and email ID to ensure proper communication and tracking. Mention the scooter’s model, chassis number, purchase date, and dealer’s name. Clearly describe the issue, whether it relates to performance, service, or delay. Upload relevant documents such as the invoice, service job card, or images of the defect. After submission, save the complaint ID for reference.

Step 4: Contact Customer Care

If there is no response through the website, call the company’s toll-free number. Share the complaint ID and explain the issue again. Ask for an update or request escalation. Customer care usually operates during standard office hours from Monday to Saturday.

Step 5: Email the Grievance Officer

If no solution comes through customer care, send an email to the Grievance Redressal Officer. Find the email address on the website. Include a detailed explanation of the problem along with all supporting documents. Request a solution within 7 to 15 days.

Step 6: Escalate the Complaint

If the complaint remains unresolved, send a written complaint to the head office. Use the address or senior-level email provided on the site under the escalation section. Mention all previous communication and documents. However, the internal grievance process of scooter companies takes a long time to respond to or provide a solution. Waiting for updates can cause frustration and delays. In such cases, consumers can choose a faster option through Online Dispute Resolution (ODR). This method allows complaints to be filed digitally, without visiting courts.

What is Online Dispute Resolution?

Online Dispute Resolution is an entirely digital system for resolving disputes, utilising technology-driven platforms to facilitate every stage from the initial filing and evidence submission to virtual hearings, negotiations, and final decisions. It incorporates traditional dispute resolution methods such as negotiation, mediation, and arbitration, all conducted online via tools like video conferencing, chat, and secure document sharing. This comprehensive online workflow enables parties to engage in dispute resolution without needing to meet in person, making the process more convenient and accessible while maintaining the structured framework of Alternative Dispute Resolution methods.

Why Choose Online Dispute Resolution?

Consumers prefer ODR for several reasons:

Cost-effective & Time-efficient

Online Dispute Resolution (ODR) significantly cuts down on expenses related to travel, legal representation, and court fees. Since the entire process takes place digitally, parties can save both time and money that would otherwise be spent attending physical hearings or waiting through lengthy legal procedures. Most disputes are resolved in a matter of days or weeks instead of the months—or even years—it often takes in traditional courts.

Accessible & Convenient

ODR platforms are designed to be user-friendly and available around the clock, allowing participants to engage in the process from anywhere in the world. This makes it especially beneficial for cross-border or interstate disputes where physical presence can be challenging. Whether you’re a consumer or a business, you can submit evidence, communicate with the other party, and attend virtual hearings—all from the comfort of your home or office.

Privacy & Security

Unlike traditional court proceedings that are often public, ODR ensures a higher degree of confidentiality. Sensitive documents, communications, and decisions are securely handled through encrypted digital platforms. This protects the privacy of both parties and provides a safe, confidential environment for resolving disputes without public exposure.

How to File a Complaint through ODR?

Filing a complaint through Online Dispute Resolution (ODR) is simple and follows a structured process. Here’s a step-by-step guide:

Step 1: Collect All Relevant Evidence

Before initiating your complaint, gather all documents and proofs that support your claim. These may include:

• Receipts or invoices
• Emails, chat transcripts, or messages with the company
• Photographs of defective products or damages
• Payment proofs or bank statements

Having organized and clear evidence strengthens your case and speeds up the resolution process.

Step 2: Submit Your Dispute Through an ODR Platform

You can file your complaint either through an official Government ODR Portal or a private ODR platform, such as Online Legal India. Provide all necessary details, attach supporting documents, and describe your issue clearly. The platform will appoint a neutral mediator. The mediator will send the mediation notice to the other party.

Step 3: Participate in Mediation Proceedings

During the mediation, the mediator facilitates discussions between you and the other party via email, chat, or video call. Both parties present their viewpoints and approach for a resolution.

After the mediation process, the mediator will provide a mediation report summarizing the discussions and recommendations. Based on this report, a settlement is determined. Possible outcomes may include:

• Refund of charges
• Compensation for damages
• Official apologies or service corrections
• Settlement of Disputes

Step 4: Settlement

If mediation is successful, the agreement is documented, and both parties are expected to comply with the terms. If you need assistance in filling your dispute, get in touch with Online Legal India.  

Conclusion

Filing a complaint against Scooter Companies in India becomes easier once the process is clear and organised. Problems such as manufacturing defects, poor service, or misleading promises often frustrate buyers. Every consumer has the right to seek a fair resolution. Internal grievance support is the first option, but it may take longer than expected. In such cases, Online Dispute Resolution (ODR) offers a quicker, and stress-free solution. Proper evidence and timely action help resolve disputes effectively from the comfort of home. If you require any assistance in filling your complaint, get in touch with Online Legal India.