HSCAP Registration Process
04 Jul, 2025
By Online Legal India
Published On 04 Jul 2025
Category Other
Built under Rajasthan’s state-led digital governance framework, this platform simplifies access to essential public services through a single-window system. It functions via authorised kiosks and an integrated digital interface, enabling faster, decentralised service delivery. In this article, you will learn about e-mitra in detail.
E-Mitra is a digital platform launched by the Government of Rajasthan that operates through an online portal and a widespread network of authorised kiosks. It allows citizens to access a variety of government and private services in one place. The system is managed by the Department of Information Technology & Communication and implemented by RajCOMP Info Services Ltd., with coverage extending across both urban and rural areas of the state.
The objectives of e-Mitra are listed below:
E-Mitra ensures that essential services reach both cities and remote villages. The platform sets up authorised kiosks across districts, blocks, and gram panchayats. This decentralised setup removes the need for citizens in rural areas to travel long distances to government offices. It creates equal access to public services across all regions.
e-Mitra provides a mix of government and private services on a single platform. Citizens can apply for certificates, pay bills, and access welfare schemes through government channels. They can also use private offerings like mobile recharge, insurance support, and PAN card applications. This integration helps users complete multiple tasks through one kiosk.
e-Mitra uses a digital workflow to manage requests and transactions. Each service request generates a receipt or reference number, which allows users to track their application. The system reduces manual errors and prevents unauthorised handling. This setup makes the service process faster, more reliable, and accountable.
The core services offered via the e-Mitra app are as follows:
You can pay your electricity, water, and telephone bills directly through e-Mitra kiosks or the online portal. The platform processes your payment instantly and provides a system-generated receipt for your records. This eliminates the need to visit separate utility offices.
Through e-Mitra, you can apply for a new PAN card or request corrections to an existing one. The kiosk operator helps you fill out the application form, upload the necessary documents, and complete biometric verification as required.
You can submit a request for a birth or death certificate without visiting the municipal office. E-Mitra collects your details, forwards the application to the concerned authority, and notifies you once the certificate is ready for collection.
If you require official documentation such as a caste, income, or residence certificate, e-Mitra enables you to submit the request with ease. The kiosk uploads your documents and submits the application to the issuing department on your behalf.
You can check the availability of generic medicines listed under the Jan Aushadhi scheme and place your order through e-Mitra. This service ensures that you access quality medicines at affordable prices.
e-Mitra allows you to apply for a new ration card, update existing records, or link your Aadhaar number. It connects you to the state’s PDS system, where you can also check your subsidy details and entitlements.
You can complete and submit forms for government exams, scholarships, and pension schemes at any e-Mitra centre. The kiosk operator assists you in entering accurate information and uploading required documents.
At selected kiosks, you can access basic banking services such as deposits, withdrawals, and balance enquiries. You can also enrol in government-approved insurance plans and pay your premiums through e-Mitra’s authorised agents.
There are different types of e-mitra centres. Below is the list of the types of e-Mitra centres:
These kiosks operate in cities and towns. You can visit them to access services like bill payments, certificate applications, and banking support. They handle high service volumes and usually offer extended support hours due to higher demand.
These centres serve villages and remote areas. You can use them to access the same range of services as urban kiosks, without travelling to block or district offices. They serve as a key link in ensuring equal digital access across rural and urban areas.
The portal gives you direct access to various services from your desktop or laptop. You can log in using your credentials, submit applications, make payments, and download documents without visiting any kiosk.
The app lets you access e-Mitra services through your smartphone. You can check service status, make payments, or submit forms on the go. It offers flexibility and ease for tech-savvy users and supports quick, self-service options.
You need to follow the steps given below to register as a new user on e-Mitra: Visit Here
Step 1: Visit the Official e-Mitra Portal
You need to open the official e-Mitra portal on your browser. This is the official website launched under the Government of Rajasthan, where all citizen-based e-Mitra services are listed and updated.
Step 2: Select ‘Citizen Login’ or ‘New User Registration’
Once the homepage loads, you must click on the ‘Citizen Login’ tab. If you do not have an existing account, you need to choose the ‘New User Registration’ option to proceed further.
Step 3: Enter your Aadhaar and Mobile Number
You must provide your 12-digit Aadhaar number and a valid mobile number linked with it. The system sends a one-time password (OTP) to your mobile number for identity verification.
Step 4: Verify OTP and Set Login Credentials
You need to enter the exact OTP received on your mobile. After successful verification, the system asks you to create your username and password, which you will use to log in later.
Step 5: Access Services
Once your registration is complete, you can log in to your account using the newly created credentials. From your dashboard, you can apply for certificates, pay utility bills, and access other available services without visiting a physical kiosk.
If you are an entrepreneur and wish to open an e-Mitra kiosk, you need to follow the steps listed below:
Step 1: Visit the Official e-Mitra Portal
You must visit the official e-Mitra portal. This is the official website where you start the kiosk registration process. The portal provides access to all registration forms and system-generated instructions.
Step 2: Click on ‘Register as e-Mitra Kiosk’
After the homepage opens, you need to select the ‘Register as e-Mitra Kiosk’ option. This section is designed for individuals who want to operate a kiosk under the e-Mitra service network. Once you click, the portal redirects you to the registration form.
Step 3: Upload Required Documents
You must upload all documents in a clear and acceptable format. Each document must match the details you enter in the registration form. Any mismatch or error delays your application or leads to rejection. The documents confirm your identity, address, and other required credentials.
Step 4: Complete Biometric or Aadhaar eKYC
You need to verify your identity through Aadhaar-based authentication. The system collects your fingerprint or iris scan and matches it with your Aadhaar record. This step ensures that the application is secure and verified under central identity records.
Step 5: Undergo Digital Approval
Once the verification process ends, the application moves to the digital approval stage. The concerned authority checks your details, reviews your location, and evaluates your eligibility. Approval depends on the availability of kiosk slots in your area and the completeness of your application.
Step 6: Get Login Credentials and Training Access
After your application is approved, the system provides your official login ID and password. You also receive access to training modules and user manuals. These materials guide you on service delivery, portal usage, and kiosk management.
To register as an authorised e-Mitra kiosk operator, you must submit valid documents that confirm your identity, address, and qualifications. These documents help the authorities verify your eligibility and approve your application without delay.
The benefits of using e-Mitra are as follows:
You can access a wide range of government and private services from a single platform. The portal and kiosks allow you to apply for certificates, pay utility bills, and complete official tasks without visiting multiple offices.
e-Mitra centres are available across urban and rural areas. You can reach your nearest kiosk to complete services that otherwise require visits to district or state-level departments. This reduces travel costs and service delays.
Every transaction on e-Mitra generates a system-based receipt or reference ID. You can track your service status online. This process removes middlemen and ensures that your application passes through a defined digital route.
The platform helps you learn how to use digital services in your local language. Kiosks in remote areas make digital tools accessible to people with limited internet or technical knowledge. This improves awareness and public engagement.
You can start your service centre as an authorised kiosk operator. This creates income opportunities at the local level and encourages young people to participate in the state's digital service network.
The challenges that are usually felt in e-Mitra are listed below:
Many rural kiosks face poor internet access, which disrupts the delivery of services through the portal. Unstable connections delay form submissions, payment confirmations, and real-time updates, especially in remote regions.
Frequent issues such as OTP delays, Aadhaar authentication failures, and session timeouts affect the user experience. These errors interrupt service flow and require repeated attempts to complete basic procedures.
Certain services, like certificate approvals or subsidy claims, require verification from government officers. If departments do not process these within a set timeframe, your application remains pending even after successful submission.
Many users, especially in rural areas, are not fully aware of the range of services available through e-Mitra. This limits the platform’s overall impact, as people continue to depend on traditional methods for tasks that can be completed digitally.
Newly registered kiosk operators often lack proper training in managing portal functions, document uploads, and service troubleshooting. Without clear guidance, operators may delay or mishandle user applications.
In some blocks or districts, the number of active kiosks does not match the local demand. This creates long queues and longer wait times, especially during peak application periods.
Conclusion
e-Mitra redefines public service delivery through a unified digital system rooted in Rajasthan’s e-Governance mission. It connects citizens with essential services through physical kiosks, mobile access, and online platforms—each designed to streamline government interactions. From user registration to kiosk entrepreneurship, the structure supports both access and opportunity. Despite its operational challenges, the platform continues to expand digital access across regions. If you have any queries, contact Online Legal India. For more such informative content, get in touch with Online Legal India.
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