File a Complaint Against Prestige

Prestige is a well-known brand in India, trusted for kitchen appliances and cookware. But sometimes, customers face issues like defective products, poor after-sales service, or warranty disputes. If you have had a disappointing experience, you have every right to file a complaint against Prestige and seek a fair solution. India’s consumer laws and online grievance platforms make it easy to raise your voice and get justice. In this blog, you will learn how to file a complaint against Prestige.

Reasons to File a Complaint against Prestige

If you have faced an issue with a Prestige product or service, you have every right to raise a complaint and demand a fair resolution. Here are the most common and valid reasons to file a complaint against Prestige:

1. Defective or Malfunctioning Products

One of the biggest reasons for consumer complaints is receiving a product that doesn’t work as promised. This could include:

A pressure cooker that doesn’t build pressure

A mixer that stops functioning shortly after use

An induction stove that fails to start

Such defects can be not only disappointing but also unsafe for home use, and they must be reported immediately.

2. Delayed or Failed Product Delivery

In many cases, customers report delays in product delivery after ordering from Prestige’s official website or authorised outlets. Sometimes, the wrong item is delivered, or the order is marked as delivered but never received. If you're facing such issues, you have the right to lodge a formal complaint.

3. Poor After-Sales Service

Many consumers report that service centres are unresponsive or that service visits are delayed even during the warranty period. If Prestige has failed to honour free service commitments or is charging unexpectedly, you can escalate the matter.

4. Warranty Claim Denied Without Valid Reason

Prestige offers warranties on most products. However, some consumers have reported denial of warranty claims, even when they were eligible. If your claim is rejected without a valid reason or explanation, it’s a clear ground for complaint.

5. Overcharging or Billing Issues

In rare cases, extra charges or misleading pricing on e-commerce platforms or offline outlets can lead to overbilling. If you've been overcharged or misled during a purchase, you should raise your grievance officially.

Eligibility Criteria to File a Complaint against Prestige

Prestige is a popular household name in India, known for its wide range of kitchen appliances like pressure cookers, gas stoves, and induction cooktops. While most customers have a good experience, sometimes things go wrong defective products, poor after-sales service, warranty issues, or delays. If you find yourself facing any of these problems, it’s important to know who is eligible to file a complaint against Prestige and how you can protect your rights.

1. Anyone Who Has Purchased Prestige Products

If you have bought a Prestige product—either online, from a physical store, or through an authorised dealer- you are eligible to file a complaint. Whether it’s a pressure cooker, mixer, or any appliance, if the product is defective or does not meet the promised quality, you have every right to raise your voice.

2. End-Users and Family Members

Even if you are not the person who made the purchase but are using the product at home, you can still file a complaint. The Consumer Protection Act, 2019, allows complaints to be raised by any user who has faced harm, inconvenience, or unfair treatment, not just the buyer.

3. Customers Holding Valid Proof of Purchase

To strengthen your complaint, you must have valid documents such as:

Purchase receipt or invoice

Online order confirmation emails

Warranty card, if applicable

Photographs of the defective product or issue

These documents act as proof that you are a genuine consumer and ensure that your grievance is treated seriously.

4. Cases Involving Service Deficiency or Product Issues

You can file a complaint against Prestige for:

Defective or damaged product

Service delay or denial

Warranty claim rejection without reason

Misleading advertisement or overcharging

File a Complaint against Prestige

Prestige is one of India’s most trusted kitchen appliance brands, known for its pressure cookers, gas stoves, induction cooktops, and more. However, sometimes customers face issues such as defective products, poor after-sales service, warranty disputes, or delivery problems. If you’re dealing with any of these concerns, don’t worry—you have every right to file a complaint against Prestige and seek a fair solution. Here's a simple step-by-step process to help you.

Step 1: Gather All the Necessary Evidence

Before filing your complaint, make sure you have all the essential details and supporting documents. A well-prepared complaint backed by clear evidence increases your chances of a quick resolution.

Collect the following:

Purchase receipt or online order confirmation

Product photographs showing the defect or damage

Warranty card (if applicable)

Email conversations, chat records, or customer care call logs

Any previous complaint reference number

Keeping both digital and printed copies shows that you have made genuine efforts to resolve the issue before escalating it further.

Step 2: File Your Complaint on Prestige’s Official Channels

Prestige is required to maintain an internal grievance redressal system as per the Consumer Protection Act, 2019. You can file your complaint using:

The official Prestige website or customer care email

Prestige customer support helpline

Directly through authorised service centres

When submitting your complaint, include:

Your name, contact details, and product details

A clear explanation of the issue (e.g., product not working, delayed service, warranty rejection)

Upload or attach all supporting documents

Always request a complaint reference number for future tracking. Most complaints are addressed within 7 to 15 working days.

Step 3: Follow Up Politely Until Resolution

After filing the complaint:

Track your complaint status using the reference number

Send polite follow-up emails or calls if you don’t receive timely updates

You need to keep a record of all the interactions for future reference

If the complaint still remains unresolved, you can escalate it to the National Consumer Helpline platform or private ODR platforms like Online Legal India for faster, legally valid dispute resolution, which is recommended by many consumers. Taking timely action ensures your consumer rights are protected and respected.    

 What is Online Dispute Resolution?

Online Dispute Resolution is an entirely digital system for resolving disputes, utilising technology-driven platforms to facilitate every stage from the initial filing and evidence submission to virtual hearings, negotiations, and final decisions. It incorporates traditional dispute resolution methods such as negotiation, mediation, and arbitration, all conducted online via tools like video conferencing, chat, and secure document sharing. This comprehensive online workflow enables parties to engage in dispute resolution without needing to meet in person, making the process more convenient and accessible while maintaining the structured framework of Alternative Dispute Resolution methods.

Why Choose Online Dispute Resolution?

Consumers prefer ODR for several reasons:

Cost-effective & Time-efficient

Online Dispute Resolution (ODR) significantly cuts down on expenses related to travel, legal representation, and court fees. Since the entire process takes place digitally, parties can save both time and money that would otherwise be spent attending physical hearings or waiting through lengthy legal procedures. Most disputes are resolved in a matter of days or weeks instead of the months—or even years—it often takes in traditional courts.

Accessible & Convenient

ODR platforms are designed to be user-friendly and available around the clock, allowing participants to engage in the process from anywhere in the world. This makes it especially beneficial for cross-border or interstate disputes where physical presence can be challenging. Whether you’re a consumer or a business, you can submit evidence, communicate with the other party, and attend virtual hearings—all from the comfort of your home or office.

Privacy & Security

Unlike traditional court proceedings that are often public, ODR ensures a higher degree of confidentiality. Sensitive documents, communications, and decisions are securely handled through encrypted digital platforms. This protects the privacy of both parties and provides a safe, confidential environment for resolving disputes without public exposure.

How to File a Complaint through ODR?

Filing a complaint through Online Dispute Resolution (ODR) is simple and follows a structured process. Here’s a step-by-step guide:

Step 1: Collect All Relevant Evidence

Before initiating your complaint, gather all documents and proofs that support your claim. These may include:

• Receipts or invoices
• Emails, chat transcripts, or messages with the company
• Photographs of defective products or damages
• Payment proofs or bank statements

Having organized and clear evidence strengthens your case and speeds up the resolution process.

Step 2: Submit Your Dispute Through an ODR Platform

You can file your complaint either through an official Government ODR Portal or a private ODR platform, such as Online Legal India. Provide all necessary details, attach supporting documents, and describe your issue clearly. The platform will appoint a neutral mediator. The mediator will send the mediation notice to the other party.

Step 3: Participate in Mediation Proceedings

During the mediation, the mediator facilitates discussions between you and the other party via email, chat, or video call. Both parties present their viewpoints and approach for a resolution.

After the mediation process, the mediator will provide a mediation report summarizing the discussions and recommendations. Based on this report, a settlement is determined. Possible outcomes may include:

• Refund of charges
• Compensation for damages
• Official apologies or service corrections
• Settlement of Disputes

Step 4: Settlement

If mediation is successful, the agreement is documented, and both parties are expected to comply with the terms. If you need assistance in filling your dispute, get in touch with Online Legal India.  

Conclusion    

If you have faced a disappointing experience with Prestige, don’t stay silent—your voice matters. Thanks to India’s strong consumer protection laws and Online Dispute Resolution (ODR) platforms, getting justice is now faster, easier, and stress-free. If you require assistance in filling your complaint through ODR, get in touch with Online Legal India.