Promise of Marriage Is Not Rape Supreme Court Quashes Rape Complaint Filed after 4 Years
15 Sep, 2025
By Online Legal India
Published On 04 Feb 2023
Updated On 04 Aug 2025
Category ODR
Online shopping in India is convenient, but it comes with its share of troubles. Buyers often receive defective products, face delayed or failed deliveries, and struggle with refunds or hidden charges. Poor website navigation and unresponsive customer care only add to the frustration. These issues can leave shoppers disappointed and seeking a resolution. In this article, you will find the common consumer complaints in online shopping.
Let us discuss the most common consumer dispute in Online Shopping:
1. Defective or Damaged Products
Products arriving broken, scratched, or non-functional are a frequent scenario. For example, one shopper received a phone with a flickering screen, forcing multiple service calls. Similarly, Reddit users shared stories of empty boxes or wrong items, such as a Noise Fit watch case arriving, only to find no watch inside. This highlights the issue of poor product handling and quality checks before shipping.
2. Non?Delivery or Delayed Shipment
Many experience orders not arriving or reaching far past the expected date. Over 23% of complaints involve missing or delayed delivery in 2025. In one case, a customer ordered a laptop; the courier marked it delivered incorrectly, and the platform took days to resolve it. Late or missing packages create great inconvenience and erode trust.
3. Wrong or Incomplete Items
Shoppers often receive the wrong colour, size, or model. One example: a customer received a blue dress instead of the yellow one ordered. Another Reddit user got Kaju Anjeer roll instead of Kaju Pista from Swiggy, which highlights mis-picks across food or fashion orders. Incorrect items cause frustration and extra hassle for returns.
4. Refund & Return Headaches
Customers face frustration when returns drag or refunds don’t arrive. A Meesho customer waited days after courier pickup and was told the return was “cancelled,” stuck in customer service loops. Refund issues impact about 14% of complaints. Unresponsive returns systems make shoppers feel helpless and cheated.
5. Poor Customer Support
Difficult support, bots, long waits, and rude representatives are a major complaint. DigiLawyer notes many buyers remain stuck in call loops. One Reddit user described rude Meesho agents, cancelled exchanges, and threats if they criticised on social media. Support failures kill trust and damage brand reputation.
6. Over?Charges or Hidden Fees
Unexpected taxes, shipping funds, or auto?renewal charges surprise customers. About 5% of complaints mention extra charges without notice. Some report being charged twice, or slapped with unexplained fees after placing orders. This hurts transparency and can lead to complaints or legal action.
7. Fraud & Counterfeit Goods
Fake products disguised as brands cause serious anger. A Mumbai commission case involved getting a ring instead of a gold coin, leading to legal action. Reddit users warn about Amazon scams where bricks or soap were delivered instead of iPhones. Consumers feel deceived and often resort to lawsuits.
8. Billing Errors & Payment Issues
Payment glitches, double charges, and failed orders despite deduction create major frustration. One Reddit user said their bank deducted money, but the seller never accepted the order, leading to blame passing between systems. Others encounter blocked accounts after return attempts, complicating purchase outcomes?
9. Data?Privacy & Website Dark Patterns
Consumers worry about data misuse, unwanted subscriptions, and forced buys via “dark patterns.” The CCPA recently ordered all e?commerce platforms to remove such manipulative designs to protect users. These shady tactics reduce trust in platforms and frustrate shoppers.
10. Misleading Ads & Flawed Descriptions
Discrepancies between the ad and the actual product create confusion. Some items are labelled one thing but arrive substantially different. This includes exaggerated specs or false claims, leading to disappointment and complaints under laws on unfair trade practices.
The following details include the eligibility criteria for filing a complaint against online shopping:
If you’ve faced problems like wrong items, delayed deliveries, damaged products, or refund issues while shopping online, you have the right to raise a complaint. Here is the process for filing a complaint against an online shopping website:
Step 1: Collect All the Required Proof
Before filing your complaint, make sure you gather strong proof to support your case. This includes:
These documents will strengthen your complaint and make it easier for the company to understand and resolve your issue.
Step 2: File Your Complaint on the Shopping Platform’s Grievance Portal
Every online shopping website is required to have an internal grievance redressal system as per Indian consumer laws. Here’s how you can raise your complaint directly:
Always request a complaint reference number for tracking your case. Most online platforms aim to resolve such issues within 15 to 30 days.
Step 3: Follow Up Regularly Until Resolution
Keep following up using the complaint reference number provided. You can:
Timely and polite follow-ups often speed up the process and ensure your issue gets the attention it deserves.
If your complaint remains unresolved or you are not satisfied with the solution, you have the right to escalate the matter to Online Dispute Resolution, through trusted ODR platforms. These legal platforms help consumers get justice and fair treatment when companies fail to act responsibly.
Online shopping is convenient, but it can sometimes go wrong, like wrong products, delayed deliveries, fake items, or refund delays. Thanks to Online Dispute Resolution (ODR), consumers in India can now resolve such complaints quickly without the need for legal hassle or lengthy court visits. Here is why more and more people prefer ODR over traditional consumer forums when filing complaints against e-commerce websites.
1. Quick Resolutions Without Long Delays
Traditional consumer courts in India often take several months, or even years, to resolve disputes due to backlog and procedural delays. ODR platforms like Online Legal India help resolve e-commerce complaints within a few weeks. Whether it is a refund issue, defective product, or delivery failure, you get faster updates, quicker solutions, and legal closure without endless waiting.
2. Fully Online Process—No Physical Visits
With ODR, you can file your complaint, submit documents, attend hearings, and receive decisions online, from your mobile or laptop. No need to visit a consumer court, courier legal papers, or take time off work. This is especially helpful for senior citizens, working professionals, or people in remote areas who can’t travel easily.
3. No Lawyer Required—Save Costs and Time
ODR platforms are simple and don’t require any legal knowledge. You don’t need to hire expensive lawyers or worry about complicated legal language. The system guides you step by step. This makes it ideal for low-value disputes like faulty products, non-delivery, or unfair charges, which don’t justify costly legal help.
4. User-Friendly Interface for First-Time Complainants
Even if it is your first time filing a complaint, ODR portals are designed to help:
Anyone can use these services without any legal experience, making justice accessible to all.
5. Legally Binding Outcomes with Full Validity
Decisions made through ODR are fully valid under the Consumer Protection Act, 2019. Shopping platforms must comply with the decision, just like a physical court order. If they refuse, you can seek enforcement. This ensures that the outcome carries real legal weight.
6. Confidential, Safe, and Less Stressful
ODR allows you to raise your issue in a private, non-confrontational environment. There are no face-to-face arguments, no aggressive legal tactics, and no stress of public hearings. This is especially important when you’re dealing with harassment or sensitive issues like fraud or privacy violations.
7. No Geographic Limits—File from Anywhere in India
ODR removes the biggest barrier of location. Whether you’re in a metro city or a small town, you can file a complaint without worrying about where the shopping platform’s office or head office is located. This makes justice truly accessible for everyone across India.
Online shopping is convenient, but sometimes it leads to frustrating issues like wrong deliveries, fake products, delayed refunds, or poor customer service. The good news is that you don’t always have to go through lengthy court battles to get justice. Online Dispute Resolution (ODR) now offers a faster, simpler, and legally recognised way to resolve complaints against online shopping websites, right from the comfort of your home.
ODR works through three recognised methods: mediation, negotiation, and arbitration, all designed to help you reach a fair solution without the stress of going to court.
Negotiation
Negotiation is the most basic and informal method of dispute resolution. It involves direct communication between the parties who are in disagreement. Both sides try to understand each other’s concerns and work together to find a solution that satisfies both without the involvement of any third party. It is flexible, quick, and cost-effective, often used in consumer disputes, contract issues, or workplace conflicts.
Mediation
Mediation is a voluntary process where a neutral third party, known as a mediator, helps the disputing parties communicate more effectively and reach a mutually acceptable agreement. The mediator does not make any decision or force a resolution; instead, they guide the conversation, clarify issues, and encourage compromise. Mediation is commonly used in family disputes, business disagreements, and consumer matters. It is confidential, collaborative, and aims to preserve relationships.
Arbitration
Arbitration is a structured process where a neutral third party, called an arbitrator, hears both sides and makes a decision to resolve the dispute.
An abritator cna be an ex-judge, or someone who is an an expert in the relevant fiel. They play the role of a private judge to settle the disputes. Depending on the agreement, the arbitrator’s decision can be binding or non-binding. Arbitration is commonly used in commercial, consumer, and employment disputes and is typically faster than court litigation.
Let us discuss how ODR works for online shopping complaints:
Step 1: Gather All Relevant Evidence
Before raising your complaint, collect all the documents that support your case:
These documents help prove that you tried to resolve the matter directly before approaching ODR.
Step 2: Submit Your Complaint via an ODR Platform
You can file your complaint through:
Upload your complaint, attach all the required proof, and describe the issue in clear, simple words. Most platforms are user-friendly and guide you step by step.
Step 3: Mediation—For Quick Mutual Agreements
In mediation, a neutral third-party mediator helps both you and the shopping website discuss the problem and find a solution. This is ideal when you:
The mediator won’t pass a judgment but will help both parties agree on a solution, like a refund, replacement, or compensation. It is quick, private, and stress-free.
Step 4: Negotiation—Direct Discussions for Simple Disputes
In negotiation, you and the shopping website engage in a structured conversation, either directly or with the help of an ODR platform. This works well for:
This process is informal, fast, and does not need legal jargon or costly lawyers. Most complaints are resolved at this stage.
Step 5: Arbitration—For Serious or Unresolved Issues
If mediation and negotiation don’t work, the matter can go to arbitration. Here:
Under the Arbitration and Conciliation Act, 1996, this decision is legally binding, just like a court order, and the shopping website must comply.
Online shopping offers convenience, but when things go wrong, you don’t have to suffer silently. With clear complaint processes and easy-to-use Online Dispute Resolution (ODR) platforms, getting justice has never been simpler. Whether it is a refund issue, wrong delivery, or poor service, you have the power to stand up for your rights, quickly, legally, and from the comfort of your home. In this article, you learned about common consumer complaints in online shopping. Trusted ODR platforms like Online Legal India help you file complaints easily and get quick, legally valid resolutions without hassle.
By Online Legal India
Published On 04 Feb 2023
Updated On 04 Aug 2025
Category ODR
Online shopping in India is convenient, but it comes with its share of troubles. Buyers often receive defective products, face delayed or failed deliveries, and struggle with refunds or hidden charges. Poor website navigation and unresponsive customer care only add to the frustration. These issues can leave shoppers disappointed and seeking a resolution. In this article, you will find the common consumer complaints in online shopping.
Let us discuss the most common consumer dispute in Online Shopping:
1. Defective or Damaged Products
Products arriving broken, scratched, or non-functional are a frequent scenario. For example, one shopper received a phone with a flickering screen, forcing multiple service calls. Similarly, Reddit users shared stories of empty boxes or wrong items, such as a Noise Fit watch case arriving, only to find no watch inside. This highlights the issue of poor product handling and quality checks before shipping.
2. Non?Delivery or Delayed Shipment
Many experience orders not arriving or reaching far past the expected date. Over 23% of complaints involve missing or delayed delivery in 2025. In one case, a customer ordered a laptop; the courier marked it delivered incorrectly, and the platform took days to resolve it. Late or missing packages create great inconvenience and erode trust.
3. Wrong or Incomplete Items
Shoppers often receive the wrong colour, size, or model. One example: a customer received a blue dress instead of the yellow one ordered. Another Reddit user got Kaju Anjeer roll instead of Kaju Pista from Swiggy, which highlights mis-picks across food or fashion orders. Incorrect items cause frustration and extra hassle for returns.
4. Refund & Return Headaches
Customers face frustration when returns drag or refunds don’t arrive. A Meesho customer waited days after courier pickup and was told the return was “cancelled,” stuck in customer service loops. Refund issues impact about 14% of complaints. Unresponsive returns systems make shoppers feel helpless and cheated.
5. Poor Customer Support
Difficult support, bots, long waits, and rude representatives are a major complaint. DigiLawyer notes many buyers remain stuck in call loops. One Reddit user described rude Meesho agents, cancelled exchanges, and threats if they criticised on social media. Support failures kill trust and damage brand reputation.
6. Over?Charges or Hidden Fees
Unexpected taxes, shipping funds, or auto?renewal charges surprise customers. About 5% of complaints mention extra charges without notice. Some report being charged twice, or slapped with unexplained fees after placing orders. This hurts transparency and can lead to complaints or legal action.
7. Fraud & Counterfeit Goods
Fake products disguised as brands cause serious anger. A Mumbai commission case involved getting a ring instead of a gold coin, leading to legal action. Reddit users warn about Amazon scams where bricks or soap were delivered instead of iPhones. Consumers feel deceived and often resort to lawsuits.
8. Billing Errors & Payment Issues
Payment glitches, double charges, and failed orders despite deduction create major frustration. One Reddit user said their bank deducted money, but the seller never accepted the order, leading to blame passing between systems. Others encounter blocked accounts after return attempts, complicating purchase outcomes?
9. Data?Privacy & Website Dark Patterns
Consumers worry about data misuse, unwanted subscriptions, and forced buys via “dark patterns.” The CCPA recently ordered all e?commerce platforms to remove such manipulative designs to protect users. These shady tactics reduce trust in platforms and frustrate shoppers.
10. Misleading Ads & Flawed Descriptions
Discrepancies between the ad and the actual product create confusion. Some items are labelled one thing but arrive substantially different. This includes exaggerated specs or false claims, leading to disappointment and complaints under laws on unfair trade practices.
The following details include the eligibility criteria for filing a complaint against online shopping:
If you’ve faced problems like wrong items, delayed deliveries, damaged products, or refund issues while shopping online, you have the right to raise a complaint. Here is the process for filing a complaint against an online shopping website:
Step 1: Collect All the Required Proof
Before filing your complaint, make sure you gather strong proof to support your case. This includes:
These documents will strengthen your complaint and make it easier for the company to understand and resolve your issue.
Step 2: File Your Complaint on the Shopping Platform’s Grievance Portal
Every online shopping website is required to have an internal grievance redressal system as per Indian consumer laws. Here’s how you can raise your complaint directly:
Always request a complaint reference number for tracking your case. Most online platforms aim to resolve such issues within 15 to 30 days.
Step 3: Follow Up Regularly Until Resolution
Keep following up using the complaint reference number provided. You can:
Timely and polite follow-ups often speed up the process and ensure your issue gets the attention it deserves.
If your complaint remains unresolved or you are not satisfied with the solution, you have the right to escalate the matter to Online Dispute Resolution, through trusted ODR platforms. These legal platforms help consumers get justice and fair treatment when companies fail to act responsibly.
Online shopping is convenient, but it can sometimes go wrong, like wrong products, delayed deliveries, fake items, or refund delays. Thanks to Online Dispute Resolution (ODR), consumers in India can now resolve such complaints quickly without the need for legal hassle or lengthy court visits. Here is why more and more people prefer ODR over traditional consumer forums when filing complaints against e-commerce websites.
1. Quick Resolutions Without Long Delays
Traditional consumer courts in India often take several months, or even years, to resolve disputes due to backlog and procedural delays. ODR platforms like Online Legal India help resolve e-commerce complaints within a few weeks. Whether it is a refund issue, defective product, or delivery failure, you get faster updates, quicker solutions, and legal closure without endless waiting.
2. Fully Online Process—No Physical Visits
With ODR, you can file your complaint, submit documents, attend hearings, and receive decisions online, from your mobile or laptop. No need to visit a consumer court, courier legal papers, or take time off work. This is especially helpful for senior citizens, working professionals, or people in remote areas who can’t travel easily.
3. No Lawyer Required—Save Costs and Time
ODR platforms are simple and don’t require any legal knowledge. You don’t need to hire expensive lawyers or worry about complicated legal language. The system guides you step by step. This makes it ideal for low-value disputes like faulty products, non-delivery, or unfair charges, which don’t justify costly legal help.
4. User-Friendly Interface for First-Time Complainants
Even if it is your first time filing a complaint, ODR portals are designed to help:
Anyone can use these services without any legal experience, making justice accessible to all.
5. Legally Binding Outcomes with Full Validity
Decisions made through ODR are fully valid under the Consumer Protection Act, 2019. Shopping platforms must comply with the decision, just like a physical court order. If they refuse, you can seek enforcement. This ensures that the outcome carries real legal weight.
6. Confidential, Safe, and Less Stressful
ODR allows you to raise your issue in a private, non-confrontational environment. There are no face-to-face arguments, no aggressive legal tactics, and no stress of public hearings. This is especially important when you’re dealing with harassment or sensitive issues like fraud or privacy violations.
7. No Geographic Limits—File from Anywhere in India
ODR removes the biggest barrier of location. Whether you’re in a metro city or a small town, you can file a complaint without worrying about where the shopping platform’s office or head office is located. This makes justice truly accessible for everyone across India.
Online shopping is convenient, but sometimes it leads to frustrating issues like wrong deliveries, fake products, delayed refunds, or poor customer service. The good news is that you don’t always have to go through lengthy court battles to get justice. Online Dispute Resolution (ODR) now offers a faster, simpler, and legally recognised way to resolve complaints against online shopping websites, right from the comfort of your home.
ODR works through three recognised methods: mediation, negotiation, and arbitration, all designed to help you reach a fair solution without the stress of going to court.
Negotiation
Negotiation is the most basic and informal method of dispute resolution. It involves direct communication between the parties who are in disagreement. Both sides try to understand each other’s concerns and work together to find a solution that satisfies both without the involvement of any third party. It is flexible, quick, and cost-effective, often used in consumer disputes, contract issues, or workplace conflicts.
Mediation
Mediation is a voluntary process where a neutral third party, known as a mediator, helps the disputing parties communicate more effectively and reach a mutually acceptable agreement. The mediator does not make any decision or force a resolution; instead, they guide the conversation, clarify issues, and encourage compromise. Mediation is commonly used in family disputes, business disagreements, and consumer matters. It is confidential, collaborative, and aims to preserve relationships.
Arbitration
Arbitration is a structured process where a neutral third party, called an arbitrator, hears both sides and makes a decision to resolve the dispute.
An abritator cna be an ex-judge, or someone who is an an expert in the relevant fiel. They play the role of a private judge to settle the disputes. Depending on the agreement, the arbitrator’s decision can be binding or non-binding. Arbitration is commonly used in commercial, consumer, and employment disputes and is typically faster than court litigation.
Let us discuss how ODR works for online shopping complaints:
Step 1: Gather All Relevant Evidence
Before raising your complaint, collect all the documents that support your case:
These documents help prove that you tried to resolve the matter directly before approaching ODR.
Step 2: Submit Your Complaint via an ODR Platform
You can file your complaint through:
Upload your complaint, attach all the required proof, and describe the issue in clear, simple words. Most platforms are user-friendly and guide you step by step.
Step 3: Mediation—For Quick Mutual Agreements
In mediation, a neutral third-party mediator helps both you and the shopping website discuss the problem and find a solution. This is ideal when you:
The mediator won’t pass a judgment but will help both parties agree on a solution, like a refund, replacement, or compensation. It is quick, private, and stress-free.
Step 4: Negotiation—Direct Discussions for Simple Disputes
In negotiation, you and the shopping website engage in a structured conversation, either directly or with the help of an ODR platform. This works well for:
This process is informal, fast, and does not need legal jargon or costly lawyers. Most complaints are resolved at this stage.
Step 5: Arbitration—For Serious or Unresolved Issues
If mediation and negotiation don’t work, the matter can go to arbitration. Here:
Under the Arbitration and Conciliation Act, 1996, this decision is legally binding, just like a court order, and the shopping website must comply.
Online shopping offers convenience, but when things go wrong, you don’t have to suffer silently. With clear complaint processes and easy-to-use Online Dispute Resolution (ODR) platforms, getting justice has never been simpler. Whether it is a refund issue, wrong delivery, or poor service, you have the power to stand up for your rights, quickly, legally, and from the comfort of your home. In this article, you learned about common consumer complaints in online shopping. Trusted ODR platforms like Online Legal India help you file complaints easily and get quick, legally valid resolutions without hassle.
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