How to File a Complaint against Careerjet?

Careerjet is a popular job search platform used by thousands in India to explore career opportunities. However, like many digital platforms, users may occasionally face issues that require formal complaints, especially when concerns involve misleading listings or platform inaction. Whether the problem is minor or serious, understanding the correct process ensures your complaint is heard and addressed properly. In this blog, you will learn about the processes to file a complaint against Careerjet. This article will cover every step from direct communication to legal and online dispute resolution methods.

Common Issues Faced by Users on Careerjet

Below are the common issues faced by users on Careerjet:

1. Fake Job Offers with Payment Demands

Many users come across job listings that look genuine. These listings often use names of well-known companies. Once a person shows interest, the fraudsters ask for payment. They claim the money is for registration, document verification, or training. The amounts start small and keep increasing. Victims lose money without getting any job. The contact person then stops responding. The user cannot trace the fraud later.

2. Scams Through WhatsApp or Telegram

Scammers use messaging apps to reach people who search for jobs on Careerjet. They introduce themselves as recruiters. They send job details with attractive salaries and quick hiring promises. They create pressure to act fast and ask for payments through UPI or bank transfer. Users believe these messages because they mention known brands. After payment, the scammer disappears. The job offer turns out to be fake.

3. Lack of Response After Payment

In many complaints, users say that the person in contact answers calls and messages until payment. Once the money reaches the fraudster, the phone switches off. The user gets no response through email, phone, or chat. The website or app does not help in tracing the person. Victims feel helpless because they do not know whom to approach.

4. Technical Problems on the Careerjet App

Several users report issues with the Careerjet mobile application. Job titles sometimes appear as "undefined." Some job links lead to broken pages. Others face trouble during a job application. The app freezes or closes without reason. These problems waste time and affect the user experience. Users lose confidence in the app and leave negative reviews.

5. Difficulty in Identifying Genuine Jobs

Careerjet collects jobs from multiple websites. It acts as a job search engine. Some listings are real, while others are posted by scammers. Users find it hard to separate trustworthy offers from fake ones. Some get good results and find genuine jobs. Others lose money or face disappointment. The mixed nature of job listings creates confusion and risk.

Who Can File a Complaint Against Careerjet?

Any consumer who uses Careerjet to find a job or access job-related services holds the right to file a complaint under the Consumer Protection Act, 2019. The law defines a consumer as someone who pays for goods or services for personal use. If a user pays for resume services, premium job alerts, or other services on Careerjet and faces fraud or deficiency, that person qualifies to file a complaint.

A legal heir of a deceased consumer can also file a complaint. If a registered consumer group notices repeated harm to the public interest due to Careerjet’s actions, it can take up the issue. Government agencies such as the Central Consumer Protection Authority (CCPA) also have the power to act when public interest or consumer safety faces threats.

File a Consumer Complaint against Careerjet

Here is a step-by-step process to file a consumer complaint against Careerjet:

Step 1: Understand the Nature of Your Complaint

Before filing a formal complaint, assess whether your issue involves false job listings, financial fraud, data misuse, or a service-related grievance. If the platform failed to prevent a scam, allowed misleading postings, or did not respond after being alerted, you have the right to file a consumer complaint. Gather all relevant evidence such as emails, screenshots, payment receipts, and communication details to support your case.

Step 2: File a Complaint on the National Consumer Helpline

In India, you can register your grievance through the official National Consumer Helpline portal. You must first create an account using your email or mobile number. Once registered, log in and click on “Lodge Complaint.” Select the appropriate category, such as “Online Services” or “Job Portal,” and mention Careerjet as the service provider. Enter a detailed description of your complaint, attach supporting documents, and submit the form. You will receive a reference number to track your complaint.

Step 3: Lodge a Complaint with the Consumer Forum or Commission

If the issue is not resolved through the helpline or mediation, you can escalate the matter to the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. Draft a formal complaint on paper, include all facts, copies of evidence, and a copy of the earlier complaint raised on the NCH portal. Submit the complaint at the district forum office in your city.

Step 4: Raise the Complaint on Public Consumer Forums

You can also file a complaint on trusted consumer grievance platforms such as ConsumerComplaints.in, IndiaConsumerForum.org, or ComplaintsBoard.com. These websites help amplify your concern, warn other users, and may prompt the company to respond to protect its reputation. Make sure to use clear, respectful language and provide all relevant documents for public review.

Step 5: Report to Cyber Crime Portal for Fraud Cases

If the issue involves financial loss, impersonation, or phishing, file an official complaint with the Cyber Crime Cell. Choose “Report Other Cyber Crime,” register your complaint, and provide details of the fraud with all supporting evidence. This legal step ensures that authorities can investigate further if laws are violated.

Why Consumer Forum is not the Right Solution?

Here are some key reasons why the Consumer Forum (now called Consumer Commissions) may not always be the best first option for resolving consumer disputes:

1. Time-Consuming Process

Legal proceedings in consumer forums can take months or even years to conclude, especially if appeals are involved.

2. Filing Costs & Documentation

Though relatively affordable, formal complaints require filing fees, notarized affidavits, and detailed documentation, which can be burdensome for small claims.

3. Legal Formalities

Even though designed for consumers, the process often involves legal jargon, formal procedures, and may require legal assistance or representation.

4. Burden of Proof on Consumer

The consumer must present solid, legally admissible evidence to support their case, which isn't always easy to gather.

5. Delays in Hearings

Frequent adjournments and overloaded case dockets can delay hearings and verdicts significantly.

6. Better Alternatives Available

Description: Many disputes can be resolved faster through customer care, company escalation channels, or the National Consumer Helpline (NCH), without legal action.

How to File a Complaint against Careerjet Using Online Dispute Resolution (ODR) in India?

What is ODR?

Online Dispute Resolution (ODR) is the use of digital technology to resolve disputes outside of traditional courts. It combines alternative dispute resolution (ADR) methods (like mediation, arbitration, and negotiation) with online platforms, making the process faster, accessible, and cost-effective.

 How Mediation & Arbitration Are Part of ODR:

Mediation in ODR:

• Involves experienced mediator who is neutral to both parties
• Conducted through video calls, secure chat, or web-based platforms.
• Parties communicate online with the mediator facilitating the process.
• Often used in consumer, workplace, or family disputes.
• Outcome: Mutual settlement, optionally made legally binding.

Arbitration in ODR:

• Involves ex-judge or experienced in this field not less than 10 years.
• Online hearings held via video conferencing.
• Submission of evidence, arguments, and documents happens digitally.
• Arbitrator delivers a legally binding decision electronically.
• Common in commercial and cross-border disputes.

Other Key Parts of ODR:

• Negotiation Tools: Automated or assisted online negotiation.
• Case Management Systems: For tracking progress and submissions.
• Digital Signatures: For agreements and awards.
• AI Tools: Some platforms offer AI-assisted triage or settlement suggestions.

1. How Does ODR Help?

Here is a detailed explanation of how it supports consumers:

• Provides a Tailored and Informal Process

ODR allows both parties to choose the steps they follow to resolve a dispute. It does not follow strict legal procedures. This helps people feel more comfortable and in control of the process. It also encourages cooperation between the parties instead of conflict.

• Reduces Legal Costs and Time

ODR cuts down expenses that come with court hearings, travel, and long legal procedures. It settles cases quickly, which helps people and businesses avoid delays. It is especially useful for resolving small or frequent disputes without needing legal help.

• Improves Access to Justice

ODR helps people who live in remote areas or face mobility issues. It removes the need to travel to courts. Anyone with internet access can use ODR platforms to resolve disputes. This makes justice more reachable for everyone.

• Ensures Privacy and Data Security

ODR platform use secure technology to protect the information shared during the dispute. This helps both parties feel safe while sharing personal or sensitive details. It is useful for private matters like family or consumer disputes.

• Supports Inclusion and Equal Participation

ODR includes people who face challenges attending physical hearings, such as those with disabilities or family responsibilities. It gives them equal opportunity to take part in dispute resolution from the comfort of their homes.

• Helps Government and Institutions Manage Cases Better

Platforms like India's UDIR (Unified Dispute Resolution System) and SEBI's Smart ODR allow financial and payment disputes to be resolved faster. These platforms reduce the load on courts and offer fair and simple outcomes.

• Promotes Trust in Digital Justice

ODR builds confidence in the justice system. It gives quick and fair decisions. It also keeps records safely, which helps both parties feel secure and supported throughout the process.

• Encourages Use of Technology for Legal Solutions

In 2025, ODR platforms start using tools like AI, digital assistants, and secure online portals. These tools guide users, answer their queries, and help them understand the process. This makes the system easier and more efficient.

2. Procedures to File a Complaint against Careerjet Using Online Dispute Resolution (ODR) in India

Here is a step-by-step process to file a complaint against Careerjet Using Online Dispute Resolution (ODR) in India:

Step 1: Understand if ODR Applies to Your Complaint

You must first determine if your issue qualifies for resolution under ODR. If you suffer due to a fake job offer, misleading job posting, data misuse, or Careerjet's failure to respond to a grievance, you may proceed with ODR. The platform helps when you face financial loss, mental stress, or a breach of your consumer rights. If a recruiter listed on Careerjet causes harm and the platform fails to act, it also becomes accountable.

Step 2: Collect All Required Documents and Evidence

Prepare every piece of evidence that proves your complaint. This may include email correspondence, screenshots of conversations, URLs of the fake job post, recruiter details, payment receipts, call logs, and any offer letters. These records support your claim during mediation or arbitration and show the actual damage caused. Always ensure your documents are clear, accurate, and relevant to the issue.

Step 3: Register on a Government-Recognized ODR Platform

Visit an official ODR portal, but better to contact privatized ODR platforms such as Online Legal India.

Step 5: Participate in Mediation Proceedings

Once the platform accepts your complaint, a neutral third-party mediator is assigned. The mediator contacts both parties, you and Careerjet—using email, video conferencing, or secure chat. The mediator reviews the case documents, encourages open discussion, and tries to help both sides arrive at a mutual settlement. This process is time-bound, impartial, and conducted in a confidential environment.

Step 6: Initiate Arbitration (If Mediation Fails)

If the mediation fails to produce an agreement, the case may proceed to arbitration, provided certain conditions are met:

• The mediator formally declares that mediation has failed.
• An arbitration clause exists in your service agreement, or both parties give written consent.
• The complaint falls within the jurisdiction of Indian arbitration laws.
• You initiate the arbitration within the time limit defined under the Limitation Act.

Submit all supporting documents and the mediator’s report of failed mediation to move forward.

Step 7: Attend the Arbitration Hearing

The arbitrator conducts a virtual hearing in which both parties are given a fair chance to present their side. You must submit all claims, documents, and arguments clearly. The arbitrator follows the procedures laid out in the Arbitration and Conciliation Act, 1996. The hearing is conducted professionally and lawfully, ensuring fairness and legal validity throughout the process.

Step 8: Receive and Enforce the Arbitral Award

After thoroughly examining the case, the arbitrator issues a final award. This decision is legally binding and holds the same value as a civil court judgment. If Careerjet is held responsible, the ODR platform ensures the enforcement of the award. You get a legally backed resolution that brings the dispute to a close and holds the service provider accountable.

Conclusion

Filing a complaint against Careerjet using Online Dispute Resolution ensures a simple, digital, and legally supported way to seek justice. By following each step carefully and submitting valid evidence, users protect their rights and receive fair resolution without physical court visits or delays. If you want to file a complaint, contact Online Legal India. They offer Consumer Dispute Resolution (CDR) through Online Dispute Resolution (ODR). They have experienced mediators and arbitrators to resolve all issues of the clients.