Banner Image

Consumer Complaint Filing against IRCTC

Online Legal India LogoBy Sriparna Dey Published On 01 Dec 2020 Updated On 21 Jul 2021 Category Consumer Complaint 6 comments

Railways, by far, is the most economically convenient mode of transportation in India. Keeping in mind the huge population of our country, it accommodates a large number of passengers. 

Indian Railway Catering and Tourism Corporation (IRCTC) is a subsidiary of the Indian Railways that handles the catering, tourism, and online ticketing operations of the Indian Railways, with millions of bookings every day.

Consumers using IRCTC face various points of deficiency in service and they should know how to claim justice for the mishandlings by filing a complaint against IRCTC.

The Several Grounds for Filing Consumer Complaints against IRCTC are:

  • Seat not allotted even after Ticket Confirmation.
  • Unhygienic Railway premises and trains.
  • Dirty train Compartment and Washroom.
  • Dirty Blankets provided in the Train Compartment.
  • Poor Quality Food served.
  • Faulty Electrical Equipment.
  • Misbehavior of the Train Staff.
  • Unavailability of Water in the Train and Platforms.
  • Not getting a Refund after Ticket Cancellation.

Filing consumer complaints online

Filing a consumer complaint against IRCTC has become easier with the advent of digital services. The IRCTC website allows you to lodge a complaint on their portal but, to be honest, the process is full of hassle and the waiting period is never-ending.

Thus, it is recommended to use online mode for lodging a consumer complaint for faster remedy. One can sit anywhere and file an online complaint against IRCTC at the country’s very own consumer protection platform, Online Legal India™.

Trusted by more than 1,20,000+ common masses in India, the specialized Advocate panel here provides the 360° legal support to fight for your consumer rights and guides you until the case is resolved. 




Share With :

Leave A Comment



29 Jan, 2022

Dear Sir/ Madam We are travelling in Mangalore super fast express PNR-4224815761 Trn:12685 Dt:29-01-22 Frm MAS to MAQ Cls:SL P1-S3,73 P2-S3,74 P3-S3,80 We see many people been seated our area its not a comfartable journey though TTR rake right action these ppl come back again need help

Team Online Legal India™

01 Feb, 2022

We have received your complaint request and will get back to you shortly. Thank you for reaching out to us.


22 Oct, 2021

I have booked 3 seats in 3 tier AC on train PGT to MAS 02652.out of 3 seats, 2 are for ladies,aged 30 and 50.i selected lower berth preferred for ladies and the 3rd seat for male,so I did not prefer any seat.for my fate , IRCTC allotted 2 middle and 1 upper. that also for the lady 50+ aged has to climb the upper berth. What an un ethical, harsh decision on seat allotment!!! If IRCTC is loyal, it has to show the seat before that we can decide whether to travel on your train or look for other option.But IRCTC first take all the charge then only it shows its ugly face on seat allotment.if we try to cancel also another 570 rs will be penalized for the is called day light robbery and pure fraud.also one more incident, IRCTC show RAC in sleeper class and 3 seats only in AC.while travelling I noticed so many seats were empty in AC coach.what a fraud!!!! IRCTC should be vanished.atleast myself going to ignore train services hereafter.

Team Online Legal India™

26 Oct, 2021

Hello, thank you for highlighting the issue. We will get back to you soon to resolve your issue.


20 Mar, 2022

How come general coaches are allowed for reservation? Due to this there us no wearing option for people who arrive at the station early to onboard in general coaches, as later people are coming to claim their reserved seat. This is not the case before pandemic and expecting the correction soon.

Ravindran PK

17 Mar, 2022

I have booked two 3rd ac rly. Tickets on 17.3.2022 by online for journey from Ahmedabad to THRISSUR on 18.4.22. Payment for Rs. 4777/- made through Google pay and amount deducted. But I have not received ticket so far. .

Santosh Sharma

05 Mar, 2022

i had booked train ticket for Muzaffarpur to New Delhi from IRCTC on 19th February 2022. whose PNR no. is 6364230718. at the time of booking i was allotted berth number 20 and 21respectively in AC 3 tire coach number B6 for two passengers. today while traveling on 05 march TT deboarded the passengers saying that PNR number has been seized, you cannot travel. The PNR no seized by IRCTC without any prior any information due to which the passengers have been deprived of the journey and have to bear the loss of the ticket fare. No satisfactory reply has given after complaining to IRCTC.


03 Jan, 2022

. Indien Railways timeing condition is Very poor..... Train number 20973 late for 4 hours. I saw to Tq for Railways ministre and hard Railways team work team..


Anjali Malhotra


Anjali Malhotra