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Online Complaint Filing Against Goibibo in Consumer Court

Online Legal India LogoBy Online Legal India Published On 04 Dec 2020 Updated On 11 Feb 2021 Category Consumer Complaint 74 comments

Planning for a trip beforehand is something a lot of travel mongers like to do. People like to book transportation and accommodation for at least 2 months prior to vacation. This digital age has enabled us to do so.

Unfortunately, it has also opened doors for new scammers and frauds that lure customers by offering discounts on their travel budget. Even if you’re not scammed, you can easily encounter a deficiency of service on the part of travel agencies. GoIbibo is no exception here. 

It is why we all should be aware of the legal process to file a complaint against Goibibo

When to File a Complaint against Goibibo:

  • No refund after ticket cancellation
  • Hotel denying check-ins
  • Fake promises under-booked packages
  • Poor hotel condition
  • Fraudulent booking agencies
  • Charged for service under an all-inclusive package
  • Misbehavior by staff

If you’ve faced any of the aforementioned deficiency of service, then you should decide on your course of action next. 

Filing a Consumer Complaint against Goibibo

 

Sending an email to Goibibo is an option for you. You can let them know of your grievance and compensation by contacting them via mail.

Calling the Goibibo customer care number is another way for you. You can lodge a travel complaint there as they value customer feedback.

Contacting the hotel or transportation company directly could be the last step you can take to sort out your issue on your own. 

The last resort, Filing a Goibibo Complaint Online

 

Many cases usually remain unresolved even after following the course of action. The agency either refuses to cooperate or they shut out your refund demand. In that case, you’re required to file a consumer complaint against Goibibo in the Consumer Court.

Filing a case in court is not an easy task as this requires a lot of detailed paperwork to draft the official complaint. 

In the country’s own consumer protection platform Online Legal India™, a specialized advocate panel will assist the applicant from gathering the necessary pieces of evidence to writing the Application Letter and filing the complaint.

 

                                                                        

 


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Ananya Saxena

31 Aug, 2021

Please connect back because there is some fraud going on with my booking on goibibo

Team Online Legal India™

31 Aug, 2021

Hello Ananya, thank you for contacting us. We have escalated your issue and our Expert Team are about to reach out to you to resolve your issue by filing a consumer complaint against Goibibo in Consumer Court

Chetan shinde

30 Aug, 2021

Dear sir/mam I am paying the money of 3 days booking We have booked for 3 days but Goibibo is telling that we will check out at 1/08/2021 but our booking is of 3 days than Goibibo is telling you have to check out in 1/08/2021 but our check out is in 02/08/2021 how it’s possible.....??????? Your Goibibo ID: HTLDNAEGMS3LGJYG & PNR: 0074478639 is confirmed. *Check-in Date & Time* : Mon, 30 Aug 21, 01:00 PM *Check-out Date & Time* : Wed, 01 Sep 21, 10:00 AM If you wish to modify your booking, please visit https://go.ibi.bo/u3w1fF4g9ib *Resort* *information* SinQ Beach Resort, Goa

Team Online Legal India™

31 Aug, 2021

Hello Mr. Shinde, thank you for sharing your issue with us. We are receiving several complaint from Goibibo users and successfully solved their issue by filing a consumer complaint. You don't have to worry anymore as our Legal Team will get back to you soon to resolve your issue.

Shubhra Bhattacharya

29 Oct, 2021

Please connect back because there is some fraud going on with my booking on goibibo money got deducted but no trips PNR or any email or any messages just nothing except statement

Team Online Legal India™

30 Oct, 2021

Hi Shubhra, thank you for connecting with us. We have received your complaint request and will get back to you shortly to discuss and resolve your issue.

Srikanth A

29 Aug, 2021

Hi GoIbibo team, I have booked tickets from GoIbibo for travelling to India with PNR : RWIJKB and the original date of travel was 29APR2020 and due to covid19, the flights got cancelled and i have contacted GoIbibo atleast 20-30 times with no luck and no one there to support further to reschedule\refund ; with lot of disappointment, i have called Etihad and they have moved my schedule further without extra cost (PNR: ZWNJLA) - really appreciate Etihad for having great customer service. Since there are no flights to India, I have called Etihad to provide refund and they have clearly mentioned that Travel Agent(Goibibo) can process refunds in their system directly. And i tried to get atleast a contact number on GoIbibo website - no luck and none contacted, raised a complaint through resolver.in as well If you could help too, approx.45K INR and is huge amount for me

Team Online Legal India™

31 Aug, 2021

Hello Srikanth, we have received several complaint from Goibibo users and successfully solving their issue by filing a consumer complaint against. Just be ready with all the necessary evidence as we are about to reach out to you to discuss and resolve your issue.

ChkiKumar

29 Aug, 2021

7478?122?973Goibibo Customer Care Number8945&083&998 How to get GoCash in my goibibo account? How can I use goCash to book tickets. The operator cancelled the ...7478+122+9737478?122?973Goibibo Customer Care Number8945&083&998 How to get GoCash in my goibibo account? How can I use goCash to book tickets. The operator cancelled the ...7478+122+973

Team Online Legal India™

31 Aug, 2021

Hello Mr. Kumar, thank you for contacting us. We have highlighted your concern so don't worry as our Legal Experts are on their way to resolve your issue

BHARAT KADAM

29 Apr, 2021

SIR/MADAM, I HAVE BOOK TWO TICKETS OF MUMBAI TO HYDRABAD.I HAVE DONE PAYMENT RS.1400/-FOR BOARDING PASS.BUT DUE TO TECHNICAL ISSUES MY PAYMENT CUTT IN MY ACOUNT.I DONT GET BOARDING PASS.PLEASE GIVE ME REFUND 1400/-

Team Online Legal India™

29 Apr, 2021

Hello Bharat, thank you for reaching out to us. Team Online Legal India™ will contact you shortly to discuss and initiate the consumer complaint filing process against the GOIBIBO disputes.

Rajkumar

28 Aug, 2021

7478122973+++Goibibo customer care number8945083998///74781229737478122973+++Goibibo customer care number8945083998///74781229737478122973+++Goibibo customer care number8945083998///7478122973

Team Online Legal India™

28 Aug, 2021

Hello Rajkumar, thank you for sharing your issue with us. Be ready with all the necessary evidence so that we can file a consumer complaint against Goibibo in Consumer Court.

ChkiKumar

28 Aug, 2021

7478122973+++Goibibo customer care number8945083998///74781229737478122973+++Goibibo customer care number8945083998///74781229737478122973+++Goibibo customer care number8945083998///7478122973yyyyyy

Team Online Legal India™

30 Aug, 2021

Hello Mr. Kumar, thank you for contacting us. We are receiving a several complaint from Goibibo users and successfully solving their issue by filing consumer complaint against them. Be ready with all the necessary evidence as our Legal Experts are about to reach out to you to discuss and resolve your issues. Don't worry!

Suraj

26 Mar, 2022

I preferred my colleagues also to use Goibibo . But this year I book my flight Delhi to goa nd Goa to Delhi nd it's cost almost 30000 for 2 people. So I booked my flight . I reach Goa on 22/feb/22 night after 5 days I return form Goa to Delhi 27/Feb/22 I reach airport 4:30am Early morning my flight 6:30am ... But there is long waiting list for check-in so i m waiting for my number finally my number came for check -in.. And she told me boarding closed I already informed her I am waiting in line because is so long lane... But she told me sorry sir... So I cancelled my flight nd I book train ticket. so i want to go outside airport but all are bzy so he told me again wait after 30min one of staff come with us nd he help us for reach outside . i took taxi and directly go railway station. It's not my mistake but company nd gobibibo didn't give me refund of my flight... Gobibibo just send me only 400 something... I booked one side flight ticket 15000rs. Sorry but it's not fare so I stop using gobibibo nd now I didn't recommend to my friends nd colleagues also.

Rahul Patil

26 Feb, 2021

Flight not book still amount debited from account and goibibo all custmer care number not working how can I get my money back

Team Online Legal India™

01 Mar, 2021

Hello Rahul, thank you for reaching out to us. Team Online Legal India™ will contact you shortly to discuss and initiate the consumer complaint filing process against the GoIbibo disputes.

Joshna

26 Feb, 2021

Hello.. we tried to book flights to Maldives.. after payment of round trip, they said one way is cancelled and will be refunded.. now we don’t see the confirmation of other half aswell.. nor that we have received any refund from them .. it’s nearly 31000.. no customer care number works of goibibo ..kindly help us

Team Online Legal India™

26 Feb, 2021

Thank you for reaching out to us. Team Online Legal India™ will contact you shortly to discuss and initiate the consumer complaint filing process.

Daljeet

25 Sep, 2021

My cancellation refund are not refund

Team Online Legal India™

27 Sep, 2021

Hello Daljeet, thank you for contacting us. We are receiving several complaints from Goibibo users and successfully solving their issue by filing a Consumer Complaint. Team Online Legal India will get back to you soon so file and resolve your issue.

Ram kumar

25 Apr, 2021

Goibibo.customer care, helpline number.7061.78.2403.., how to Refund pending amount online.goibibo customer care services.

Team Online Legal India™

26 Apr, 2021

Hello Ram, thank you for reaching out to us. Team Online Legal India™ will contact you shortly to discuss and initiate the consumer complaint filing process against the GOIBIBO disputes.

Naman tiwari

23 Mar, 2022

Sir money is deducted in my account but ticket not booked and refund was not come so please sir to give my refund 467..

Bipin kumar

23 Feb, 2021

Goibibo customer care number (6291556794) online anything problem type Any information all booking payment pending. Refund regarding call

Team Online Legal India™

23 Feb, 2021

Hello Bipin. Thank you for highlighting the issue with us. The Legal Panel of Online Legal India™ will contact you shortly to discuss your matter and to initiate the consumer complaint filing process.

Maugi ram

22 Apr, 2021

Hello sir, I want to transfer my wallet money to my bank account..pls help me...I am unable to tranfer my wallet money to my bank account..

Team Online Legal India™

23 Apr, 2021

Hello Maugi, team Online Legal India™ will be in touch with you shortly to discuss and file a Consumer Complaint against GOIBIBO disputes that you are facing currently.

Ashish Vaishnav

22 Apr, 2021

I BOOKED FLIGHT THROUGH GOIBIBO WHICH WAS CANCELLED DURING LOCKDOWN. Now the airline has refunded the full amount to GOIBIBO but I have not received any refund of the same in my bank account through Goibibo as was requested by me. The app shows that they have not received any refund amount from Airline. I have tried calling the customer care numbers of Goibibo but none of them are operational. I have put sent a few emails but no response to them as well. Please suggest what to do?

Team Online Legal India™

22 Apr, 2021

Hello Ashish, thank you for reaching out to us. Team Online Legal India™ will contact you shortly to discuss and initiate the consumer complaint filing process against the GOIB disputes.

Amit Sharma

19 Apr, 2021

I tried to change the travel date of my flight and the amount was deducted from my account, but the date was not changed. Customer support of GOIBIBO is not responding.

Team Online Legal India™

20 Apr, 2021

Hello Amit, team Online Legal India™ will be in touch with you shortly to discuss and file a Consumer Complaint against the hassle that you faced from GOIBIBO.

A LALITHA RAO

19 Feb, 2021

refund of cancelled ticket is shown as go cash balance. but in real terms goibibo is not allowing any booking using that balance. No means of contacting them.

Team Online Legal India™

20 Feb, 2021

Thank you for reaching out to us. The Legal Team of Online Legal India™ will contact you shortly to resolve your issue against GoIbibo.

Ankita

17 Mar, 2021

Hi, I had booked a flight through goibibo last year and due to corona couldn't go. The refund is yet to be received for the same. Even the chatbot is not responsive since it doesn't confirm my pnr only. I want to get a refund

Team Online Legal India™

18 Mar, 2021

Hello Ankita, it is hurtful to know about the frauds you are facing. Team Online Legal India™ will get back to you shortly to discuss and initiate the Consumer Complaint filing process against GoIbibo disputes.

Arif bhangire

16 Apr, 2021

I had booked last time hotel in Hotel Ravi Kiran Kolhapur but money was deducted from my account but the room was not booked and the money was not refunded..I don't like a gobibo i want my money....

Team Online Legal India™

16 Apr, 2021

Hello Arif, team Online Legal India™ will be in touch with you shortly to discuss and file a Consumer Complaint against the hassle that you faced from GOIBIBO.

Shivani

15 Apr, 2021

Its more than 3 months , Goibibo make fake promises for refund, now no one replying it's a really fraud company, I have raised more than 100 times.

Team Online Legal India™

15 Apr, 2021

Hello Shivani, team Online Legal India™ will be in touch with you shortly to discuss and file a Consumer Complaint against the hassle that you faced from GOIBIBO.

Akash Gupta

15 Mar, 2022

I booked my air ticket from goibibo and airlines was cancelled the flight, my booking id is (GOFLDMT4D3111645378612, GOFLDMT1281D1645379666) till now goibibo was not refunded to me, there is no customer care no. Of goibibo, this is fraud which they are doing with us

Garvit

13 Apr, 2021

I HAD A FLIGHT BOOKED THROUGH GOIBIBO WHICH WAS CANCELLED DURING LOCKDOWN. Now the airline has refunded the full amount to GOIBIBO but I have not received any refund of the same in my bank account as was requested by me. The app shows that the amount has been credited to the bank but no refund amount is received in my account. I have tried calling the customer care numbers but none of them are operational. I have put sent a few emails but no response to them as well. Please suggest what to do.

Team Online Legal India™

14 Apr, 2021

Hello Garvit, team Online Legal India™ will be in touch with you shortly to discuss and file a Consumer Complaint against the hassle that you faced from GOIBIBO.

Tavish mittal

13 Feb, 2021

Payment debited tickets not conform 4000

Team Online Legal India™

19 Feb, 2021

Hello Tavish, thank you for reaching out to us. The Legal Team of Online Legal India™ will contact you shortly to solve your issue with GoIbibo efficiently at the quickest.

Ramakrishnan Iyer

12 May, 2021

Quite surprising such thieves are still surviving. I had a ticket in July 2020 for Mumbai-Kochi-Mumbai by GoAir. Due to Covid flight was cancelled, and GoAir has refunded the money GOIBIBO. Goibibo does not want to return the money. So my request to air travellers; not to book any ticket through any web booking agents.

Team Online Legal India™

13 May, 2021

Hello Ramakrishnan, thank you for reaching out to us. Team Online Legal India™ will contact you shortly to discuss and initiate the consumer complaint filing process against the GOIBIBO disputes.

Manu

12 Apr, 2021

Booking canceelled.. Refund will not avilable

Team Online Legal India™

13 Apr, 2021

Hello Manu, thank you for reaching out to us. Team Online Legal India™ will be in touch with you shortly to discuss and file a Consumer Complaint against the GoIbibo disputes you are facing.

Sangita Debi

12 Mar, 2022

Sir mera bijali ka kaneksan No 0320067508 he jis ka Unit 34 hea jis ka bill amount 1915/Rs pay karana he jo ki galat hea kripaya ise theek kiya jay Thank you sir . Sangita Debi

Ramalshkmi

10 Sep, 2021

Hi . I am online bus booked by your web site. My travel from chennai to Tirunelveli date 9.9,2021 . your bus operators not picked my call .But I am boarding point stand on time . your operators sent bus normal town bus . He told sleeper bus cansel. Without any inform for me and you . I am shocked, my plan told waste . So I am upstanding. Kindly send our ticket amount refund . Totally bus operators l fraud or your website is fraud I have confused.this matter . this is not acceptable .thanks for understanding.

Team Online Legal India™

10 Sep, 2021

Hello Ramalshkmi, thank you for contacting us. Team Online Legal India will get back to you soon to discuss and resolve your issue.

Jaglal Jaglal

09 Feb, 2021

Jiyalal pal 01/01/2021 ko ticket tha cancel Ho Gaya payment abhi tak refund nahin aaya customer care ko laga raha hun call koi reply nahin a Raha

Team Online Legal India™

10 Feb, 2021

Hello, Thank you for reaching out to us. The Legal Team of Online Legal India™ will contact you shortly to resolve your issue efficiently at the quickest.

Anisha Ghosh

09 Feb, 2021

Amount debited but no transaction details in the app

Team Online Legal India™

10 Feb, 2021

Hello Anisha, Thank you for reaching out to us. The Legal Team of Online Legal India™ will contact you shortly to solve your issue efficiently at the quickest.

Pooja

07 Jan, 2022

I have booked 4 flight tickets from goibibo. Out of which 3got booked and 1 sisn't. But my money got debited for that ticket. On calling them on their toll free, they are saying that you will get your refund goe that ticket in 3days. But still have not got the refund and they have not given any mail id for complaining and even now after calling on their toll free, it is saying that from this mob no there is not any booking in last 10hrs and call gets disconnected. What should i do now?

Team Online Legal India™

07 Jan, 2022

Thank you Pooja for reaching out to us. Our Legal Experts will connect with you soon to discuss and resolve your issue by filing a Consumer complaint against Goibibo.

Divya Vincent

06 Mar, 2021

I tried doing a web check-in, selected the seat and did the payment. But after that nothing progressed. I didn't get my boarding pass and also got my ticket deducted.

Team Online Legal India™

08 Mar, 2021

Hello Divya, thank you for reaching out to us. Team Online Legal India™ will reach out to you shortly to initiate the Consumer Complaint filing process against Goibibo disputes.

Tiyasa halder

05 Aug, 2021

I have booked my hotel on 18 th July and paid money through upi but I have cancelled the booking and Goibibo promised me the refund by 4 th august.after receiving the confirmation mail of refund,its more than 20 days,I didn’t get back my refund in account.their customer care service is so poor,I can’t really contact them.I want my money back

Team Online Legal India™

10 Aug, 2021

Hello Tiyasa, we have forwarded your request to our expert team of Online Legal India. Be ready with all the necessary evidence as our team is about to reach out to you. Thank you for getting in touch with us.

Siddhant suri

05 Feb, 2021

Dual payment for single booking Need my refund as gocash

Team Online Legal India™

08 Feb, 2021

Hello Siddhant, Thank you for reaching out to us. The Legal Team of Online Legal India™ will contact you shortly to efficiently solve your issue at the quickest.

Ramnath mandal

04 Nov, 2021

My booking is fail but ammount is dedected

Team Online Legal India™

06 Nov, 2021

Hi Ramnath, be ready with all the necessary evidence. Team Online Legal India will get back to you soon to discuss and resolve your issue by filing a Consumer complaint.

Vikas

02 Apr, 2021

Amount debited but no transaction details in the app

Team Online Legal India™

03 Apr, 2021

Hello Vikas, thank you for reaching out to us. Team Online Legal India™ will be in touch with you shortly to discuss and file a Consumer Complaint against the GoIbibo disputes you are facing.

Viraj Joshi

02 Apr, 2021

I made booking for flights frim goIbibo and later because of COVID it get canceled. I got refund as goCash balance with no expiry. I used half of the goCash balance. After using that my balance directly showing 0 without any history of records. I tried contacting and mailing to goibibo but nothing response has been shared with me. I've proof of goCash history which I've spent. Hence willing to move forward to logde a complaint.

Team Online Legal India™

03 Apr, 2021

Hello Viraj, thank you for reaching out to us. Team Online Legal India™ will be in touch with you shortly to discuss and file a Consumer Complaint against the GoIbibo disputes you are facing.

Ravikumar

02 Feb, 2021

Sir ticket not confirm but amuont debited

Team Online Legal India™

04 Feb, 2021

Hello Ravi, Thank you for reaching out to us. The Legal Team of Online Legal India™ will contact you shortly to solve your issue efficiently at the quickest.


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Anjali Malhotra

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