How to File a Complaint against Post Office in India

By Online Legal India Published On 13 Nov 2020 Updated On 20 Oct 2022 Category Consumer Complaint 13 comments

Post Office is an integral part of our lives. Common people approach the post office for several affairs, including mail service and account-related issue. We expect good service and cooperation from the end of a post office.

However, the reality is quite different. Very often, cases of misconduct, unfair practice, and non-cooperation are reported against a post office. This is unacceptable on the part of a consumer.

That’s why a consumer or a common man should know the procedure to file a complaint against the Post Office.

Most Common Issues reported against a Post Office:

Misconduct by Post Office employee
Service not delivered on time
Wrong Information provided
Rejection in passbook update

How to Complain against Post Office?

You can register a formal complaint with the Head Post Master of the area, with a copy to the Superintendent of Post Office in the District. You can contact the customer care number of the Indian Post Office or move to pgportal.gov.in (Public grievance portal under Central Government) to lodge your grievance.

Since there is a huge number of pending cases in the grievance portal, it’s recommended to opt for consumer complaints about quicker action.

Lodging a consumer complaint physically is tiring and a waste of time nowadays.

Consumer Complaints Online against Post Office

You can directly lodge an online consumer complaint at India’s very own consumer rights protection platform, Online Legal India™ which provides professional guidance from an expert advocate panel at the quickest!

Apart from the filing process, an applicant will get 360° online assistance in each step like writing the application or collecting the evidence while approaching the Consumer Court.

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Comments

Ajit

25 Mar, 2022

Speed post timing is to 11am is that correct time open speed post .

Jegajothi

24 Sep, 2021

Hi sir/madam, My area post master( delivery man) not deliver any letters from my bank site they send many letters however he wast not handover to me please take action to him

Team Online Legal India™

24 Sep, 2021

Hello, thank you for contacting us. Team Online Legal India will get back to you soon to resolve your issue by filing a Consumer Complaint against Post Office.

Amarjeet Singh virdi

24 Mar, 2022

Hello Sir /Madam , I want to take a strict action against the postmaster of my area Which is Moranhat ,pin -785670 (Assam) through whom A delivery have been made today by their delivery boy at the time when I was busy in my shop with customers. The man named Sanjib Gogoi came to my shop ,placed the Two Parcels right in front of my table on the floor in such a way that I couldn't see the slit /cut on the parcel and took my acknowledgement as well. After half an hour when I got free from customers ,I thought of have a look at my parcel . What I got to see was there a cut underneath . The parcel weight wa 9kg, marked on it . Then I went to the nearby DTDC courier to know about the weight ,I was shocked to see the it was just above 6 kgs . 3 kgs of my goods were taken out at Moranhat post office . I'm sure about this as they never ever deliver the parcel by themselves . Why only this time they came to deliver it . Pls help me to recover my goods and give a way to punish them as well . Thank you

Muddassir Mollah

17 Mar, 2022

Sir\madam, I am from village Birsinghapur, po+ps-Barjora, Dist-Bankura,pin722202,west bengal.My area's post man not delivered post at my village.He sends it back and says that could not find address

K PALANISAMY

05 Jan, 2022

TDS NOT CREDITED IN MY 26 AS

Team Online Legal India™

06 Jan, 2022

Thank you for contacting us. Team Online Legal India will get back to you soon.

Renith Chandran

03 Mar, 2022

Hi , Very worst customer service by Suramangalam head post office, Salem. The person who was in the cash counter was very rude and behaving rude. They made a girl to wait 3hrs to pay RD and SSA, saying that they cannot accept multiple cards at a time. She wasn't standing aside of the queue for 3hrs without drinking water even. When I ask about this they saying " apditha sir pannuvom" means this is what we do. Very rude behaviour by the post office person. Idk this is the way they treat customer. This is why people are not using gov services. Very Bad behaviour of the person made everyone there in shame.