How to Reactivate a Suspended GST Number?
26 Aug, 2025
By Online Legal India
Published On 09 Jan 2023
Updated On 30 Jul 2025
Category ODR
ACT Fibernet is a popular internet service provider in India. It offers high-speed broadband services to both residential and commercial users. Despite its widespread use, many customers face common issues. These include slow internet speed, unexpected outages, billing errors, and lack of proper customer support. Such problems can cause inconvenience in daily tasks. Therefore, it is important to know how to file a complaint. This helps in resolving issues quickly and ensures a smoother internet experience. In this blog, you will learn how to file a complaint against Act Fibernet.
Listed below are the common issues faced by ACT Fibernet users:
Many customers receive much lower internet speed than what ACT Fibernet promises in the plan. This affects online work, streaming, downloads, and general browsing. Even after raising complaints, the speed does not improve in many cases.
Users often face sudden disconnection of internet service without any notice. These interruptions affect important tasks like online meetings, digital classes, and entertainment. Prolonged or repeated outages cause frustration and loss of productivity.
Some customers report mistakes in their monthly bills. These include being charged for services they did not use, double billing, or incorrect tax amounts. Resolving such issues often takes multiple follow-ups and wastes time.
New users may have to wait for several days or even weeks to get their internet connection installed. Similarly, those who request disconnection face delays, even after submitting formal requests. This shows poor handling of service requests.
ACT’s customer care often fails to respond promptly or provide a proper solution. Complaint tickets remain unresolved for days. Some users receive automated replies without any real action. This results in a negative customer experience.
ACT provides routers and other devices to users. Sometimes these devices do not work properly. Users face issues such as weak Wi-Fi signals or constant disconnection. ACT often delays replacing faulty equipment.
Customers sometimes notice changes in their internet plan or new add-ons without giving consent. These changes lead to unexpected charges in the bill and cause confusion.
After disconnection, ACT delays the refund of the security deposit. Many users do not receive clear communication or updates regarding the refund, which creates financial concerns.
Here is a step-by-step process to file a complaint against Act Fibernet through its Internal Grievance Redressal Mechanism:
Step 1: Call ACT Fibernet Customer Care
A user must first contact ACT Fibernet’s toll-free customer support number: 1800-102-2837. This allows direct interaction with a support executive. The user must explain the issue clearly and request a service ticket. The support team registers the complaint and shares a reference number for future use.
Step 2: Send an Email to ACT Support
If the phone line does not provide a proper response, the user can send a complaint email to helpdesk@actcorp.in. The email must include the user ID, contact number, nature of the issue, and any past complaint details. ACT replies through email with a ticket number.
Step 3: Use the ACT Fibernet Mobile App or Website
A user can log in to the ACT Fibernet mobile app or visit the official ACT Fibernet portal. After logging in, the user can go to the “Support” or “Help” section. There, they can raise a new complaint and describe the issue. The system generates a complaint number for tracking.
Step 4: Follow Up through Social Media
If the issue remains unresolved, the user can post a complaint on ACT’s official social media handles. These include Twitter (@ACTFibernet) and Facebook (@ACTFibernet). The user must share the ticket number and explain the delay or poor resolution to gain quick attention.
Step 5: Escalate to the Nodal Officer
If no resolution occurs after the first response, the user can escalate the issue to the Nodal Officer. ACT lists the contact details of regional officers on its website. The user must share the complaint number and explain the complete issue with relevant proof.
Step 6: Contact the Appellate Authority
If the Nodal Officer does not resolve the issue, the user can reach out to the Appellate Authority. ACT provides the contact information for the appellate level on its website. The user must explain all previous actions and request a final resolution.
However, consumers can file a complaint through ACT Fibernet’s internal grievance support system, but the process may be time-consuming and subject to delays. While it can be effective, it often involves physical visits, legal formalities, and long waiting periods. In contrast, Online Dispute Resolution (ODR) offers a faster, fully digital alternative that saves time, reduces legal hassles, and ensures quicker resolution without the need for in-person appearances.
Online Dispute Resolution (ODR) is a modern way to resolve disputes without visiting a court or physical forum. It works as a digital form of Alternative Dispute Resolution (ADR). Consumers can file complaints and submit evidence through websites, email, or video calls. ODR offers a faster and more convenient option. It also reduces legal costs and helps resolve issues quickly with less effort compared to traditional methods.
ODR includes common ADR techniques:
Below is the key reason to choose Online Dispute Resolution (ODR)
ODR helps resolve complaints in a short time. The process does not involve long delays or repeated hearing dates. Most disputes close within a short period of time. It removes the need to wait in queues or deal with slow court procedures.
ODR allows you to handle the entire complaint process from your home. You can submit your complaint, upload documents, attend meetings, and receive updates using your phone or computer. There is no need to visit any office or legal authority in person.
The cost of filing a complaint through ODR is low. You do not pay for legal representation, court fees, or travel. Many ODR platforms charge only a basic service fee. This makes the process more affordable for regular consumers.
ODR follows an easy process. You do not need any legal background. The platform explains each step clearly. It helps you register, upload your documents, and track your case without confusion.
ODR keeps all communication and records private. No third party can access your personal details. A neutral expert handles your case and listens to both sides equally. This ensures fair treatment without any pressure or influence.
ODR decisions carry legal strength, especially in arbitration. Once the decision is made, both parties must follow it. The order holds the same power as one given through a court or consumer forum.
ODR works best for regular service complaints. It helps resolve disputes related to internet services, product deliveries, billing errors, refunds, or poor customer care. It fits well for complaints against companies like ACT Fibernet.
Here is a step-by-step process to file a complaint against ACT Fibernet through ODR:
Step 1: Collect All Relevant Evidence
Gather all documents related to your issue with ACT Fibernet. This includes your customer ID, monthly bills, payment receipts, complaint ticket numbers, and service plan details. Take screenshots of slow internet speed tests, error messages, or service interruptions. Save all emails, chat records, and customer support responses. These records support your claim and prove the problem.
Step 2: File the Complaint Through an ODR Platform
Visit a trusted Online Dispute Resolution platform like the government-backed National Consumer Helpline ODR portal or a reliable private platform such as Online Legal India.
Step 3: Participate in Mediation Proceedings
A neutral mediator connects with both you and ACT Fibernet through emails, chats, or video calls. The mediator attentively hears both parties and ensures that each side gets an equal chance to express their views. This process remains confidential and impartial. If the parties come to a mutual understanding, the issue is resolved through a written settlement. If no agreement occurs, the case moves to arbitration.
Step 4: Initiate Arbitration (If Mediation Fails)
If mediation fails to resolve the issue, arbitration begins only if both you and ACT Fibernet agree or there is a prior arbitration clause in the service agreement. The arbitration follows the Arbitration and Conciliation Act, 1996. Submit all your evidence and the mediation report that shows failure to settle.
Step 5: Attend the Arbitration Hearing
The ODR platform arranges an official session overseen by an impartial arbitrator.Both parties present their cases, submit documents, and answer questions. The arbitrator listens carefully, applies legal rules, and ensures fairness throughout the hearing.
Step 6: Receive and Enforce the Arbitral Award
After reviewing the case, the arbitrator issues a final decision called the arbitral award. This decision is legally binding, similar to a court order. If ACT Fibernet is found at fault, the arbitrator may order a refund, service correction, or compensation. The company must comply within the given deadline, or you can enforce the award through legal channels.
Conclusion
Individuals facing issues with ACT Fibernet have several effective avenues to seek resolution. From approaching customer support to using legal platforms or modern Online Dispute Resolution (ODR) methods, the process has become more accessible, time-efficient, and cost-effective. With proper documentation and timely action, service-related concerns can be addressed fairly. These complaint mechanisms empower consumers to hold service providers accountable and ensure a better and hassle-free internet experience.
If you want to file a complaint, contact Online Legal India. They offer a reliable and convenient Online Dispute Resolution (ODR) platform that helps resolve consumer complaints quickly and legally. It ensures expert support, minimal hassle, and timely justice without the need for court visits.
By Online Legal India
Published On 09 Jan 2023
Updated On 30 Jul 2025
Category ODR
ACT Fibernet is a popular internet service provider in India. It offers high-speed broadband services to both residential and commercial users. Despite its widespread use, many customers face common issues. These include slow internet speed, unexpected outages, billing errors, and lack of proper customer support. Such problems can cause inconvenience in daily tasks. Therefore, it is important to know how to file a complaint. This helps in resolving issues quickly and ensures a smoother internet experience. In this blog, you will learn how to file a complaint against Act Fibernet.
Listed below are the common issues faced by ACT Fibernet users:
Many customers receive much lower internet speed than what ACT Fibernet promises in the plan. This affects online work, streaming, downloads, and general browsing. Even after raising complaints, the speed does not improve in many cases.
Users often face sudden disconnection of internet service without any notice. These interruptions affect important tasks like online meetings, digital classes, and entertainment. Prolonged or repeated outages cause frustration and loss of productivity.
Some customers report mistakes in their monthly bills. These include being charged for services they did not use, double billing, or incorrect tax amounts. Resolving such issues often takes multiple follow-ups and wastes time.
New users may have to wait for several days or even weeks to get their internet connection installed. Similarly, those who request disconnection face delays, even after submitting formal requests. This shows poor handling of service requests.
ACT’s customer care often fails to respond promptly or provide a proper solution. Complaint tickets remain unresolved for days. Some users receive automated replies without any real action. This results in a negative customer experience.
ACT provides routers and other devices to users. Sometimes these devices do not work properly. Users face issues such as weak Wi-Fi signals or constant disconnection. ACT often delays replacing faulty equipment.
Customers sometimes notice changes in their internet plan or new add-ons without giving consent. These changes lead to unexpected charges in the bill and cause confusion.
After disconnection, ACT delays the refund of the security deposit. Many users do not receive clear communication or updates regarding the refund, which creates financial concerns.
Here is a step-by-step process to file a complaint against Act Fibernet through its Internal Grievance Redressal Mechanism:
Step 1: Call ACT Fibernet Customer Care
A user must first contact ACT Fibernet’s toll-free customer support number: 1800-102-2837. This allows direct interaction with a support executive. The user must explain the issue clearly and request a service ticket. The support team registers the complaint and shares a reference number for future use.
Step 2: Send an Email to ACT Support
If the phone line does not provide a proper response, the user can send a complaint email to helpdesk@actcorp.in. The email must include the user ID, contact number, nature of the issue, and any past complaint details. ACT replies through email with a ticket number.
Step 3: Use the ACT Fibernet Mobile App or Website
A user can log in to the ACT Fibernet mobile app or visit the official ACT Fibernet portal. After logging in, the user can go to the “Support” or “Help” section. There, they can raise a new complaint and describe the issue. The system generates a complaint number for tracking.
Step 4: Follow Up through Social Media
If the issue remains unresolved, the user can post a complaint on ACT’s official social media handles. These include Twitter (@ACTFibernet) and Facebook (@ACTFibernet). The user must share the ticket number and explain the delay or poor resolution to gain quick attention.
Step 5: Escalate to the Nodal Officer
If no resolution occurs after the first response, the user can escalate the issue to the Nodal Officer. ACT lists the contact details of regional officers on its website. The user must share the complaint number and explain the complete issue with relevant proof.
Step 6: Contact the Appellate Authority
If the Nodal Officer does not resolve the issue, the user can reach out to the Appellate Authority. ACT provides the contact information for the appellate level on its website. The user must explain all previous actions and request a final resolution.
However, consumers can file a complaint through ACT Fibernet’s internal grievance support system, but the process may be time-consuming and subject to delays. While it can be effective, it often involves physical visits, legal formalities, and long waiting periods. In contrast, Online Dispute Resolution (ODR) offers a faster, fully digital alternative that saves time, reduces legal hassles, and ensures quicker resolution without the need for in-person appearances.
Online Dispute Resolution (ODR) is a modern way to resolve disputes without visiting a court or physical forum. It works as a digital form of Alternative Dispute Resolution (ADR). Consumers can file complaints and submit evidence through websites, email, or video calls. ODR offers a faster and more convenient option. It also reduces legal costs and helps resolve issues quickly with less effort compared to traditional methods.
ODR includes common ADR techniques:
Below is the key reason to choose Online Dispute Resolution (ODR)
ODR helps resolve complaints in a short time. The process does not involve long delays or repeated hearing dates. Most disputes close within a short period of time. It removes the need to wait in queues or deal with slow court procedures.
ODR allows you to handle the entire complaint process from your home. You can submit your complaint, upload documents, attend meetings, and receive updates using your phone or computer. There is no need to visit any office or legal authority in person.
The cost of filing a complaint through ODR is low. You do not pay for legal representation, court fees, or travel. Many ODR platforms charge only a basic service fee. This makes the process more affordable for regular consumers.
ODR follows an easy process. You do not need any legal background. The platform explains each step clearly. It helps you register, upload your documents, and track your case without confusion.
ODR keeps all communication and records private. No third party can access your personal details. A neutral expert handles your case and listens to both sides equally. This ensures fair treatment without any pressure or influence.
ODR decisions carry legal strength, especially in arbitration. Once the decision is made, both parties must follow it. The order holds the same power as one given through a court or consumer forum.
ODR works best for regular service complaints. It helps resolve disputes related to internet services, product deliveries, billing errors, refunds, or poor customer care. It fits well for complaints against companies like ACT Fibernet.
Here is a step-by-step process to file a complaint against ACT Fibernet through ODR:
Step 1: Collect All Relevant Evidence
Gather all documents related to your issue with ACT Fibernet. This includes your customer ID, monthly bills, payment receipts, complaint ticket numbers, and service plan details. Take screenshots of slow internet speed tests, error messages, or service interruptions. Save all emails, chat records, and customer support responses. These records support your claim and prove the problem.
Step 2: File the Complaint Through an ODR Platform
Visit a trusted Online Dispute Resolution platform like the government-backed National Consumer Helpline ODR portal or a reliable private platform such as Online Legal India.
Step 3: Participate in Mediation Proceedings
A neutral mediator connects with both you and ACT Fibernet through emails, chats, or video calls. The mediator attentively hears both parties and ensures that each side gets an equal chance to express their views. This process remains confidential and impartial. If the parties come to a mutual understanding, the issue is resolved through a written settlement. If no agreement occurs, the case moves to arbitration.
Step 4: Initiate Arbitration (If Mediation Fails)
If mediation fails to resolve the issue, arbitration begins only if both you and ACT Fibernet agree or there is a prior arbitration clause in the service agreement. The arbitration follows the Arbitration and Conciliation Act, 1996. Submit all your evidence and the mediation report that shows failure to settle.
Step 5: Attend the Arbitration Hearing
The ODR platform arranges an official session overseen by an impartial arbitrator.Both parties present their cases, submit documents, and answer questions. The arbitrator listens carefully, applies legal rules, and ensures fairness throughout the hearing.
Step 6: Receive and Enforce the Arbitral Award
After reviewing the case, the arbitrator issues a final decision called the arbitral award. This decision is legally binding, similar to a court order. If ACT Fibernet is found at fault, the arbitrator may order a refund, service correction, or compensation. The company must comply within the given deadline, or you can enforce the award through legal channels.
Conclusion
Individuals facing issues with ACT Fibernet have several effective avenues to seek resolution. From approaching customer support to using legal platforms or modern Online Dispute Resolution (ODR) methods, the process has become more accessible, time-efficient, and cost-effective. With proper documentation and timely action, service-related concerns can be addressed fairly. These complaint mechanisms empower consumers to hold service providers accountable and ensure a better and hassle-free internet experience.
If you want to file a complaint, contact Online Legal India. They offer a reliable and convenient Online Dispute Resolution (ODR) platform that helps resolve consumer complaints quickly and legally. It ensures expert support, minimal hassle, and timely justice without the need for court visits.
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