Neha

31 Mar, 2022

My name is Neha Khemraj Desai recently I opted to host my car on zoom app I followed all the registeration process provided relevant documents like pan card aadhar cared driving license etc. But the name that reflects on my app is some unknown person's name Rakesh Gregory and zoom is sending correspondence by addressing me with third party name that is not acceptable I won't host my care by someone else's name it's is identity theft and breach of security

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Faraz Haindaday

28 Mar, 2022

I had booked a ZoomCar from Bangalore Airport on 12th March and the payment got debited from my account. In about 2 minutes from booking, I received a call from the executive that my booking is on-hold since the car is unavailable. I was told to wait for 15 minutes for an update at around 7:15 pm. After coming out of the airport, I waited for the call and did not hear back. I tried calling the customer care and was put on hold for 1 hour on the waiting tune. When I finally got through, the customer service agent said that they are trying to fix the issue and will call back again after 15 mins. The same situation happened where I tried calling and no one picked up for the next 30-40 minutes. After 2 hours of waiting at the airport, I took a cab at 9 pm and started my journey towards Hassan District which is 3 hours away from Bangalore. I was expected to reach my destination at 10 pm through ZoomCar but reached my destination at 1:30 am. I received a call from ZoomCar at 9:15 pm saying that the problem cannot be fixed and they will refund my amount along with a compensation of 10,000 Zoom Credits. It's been over 15 days that I haven' received a call, nor a refund or any compensation. I have all relevant screenshots of the booking, booking cancellation and current status. They have not only discharged their duty, but also caused physical distress and mental harm to a traveller in a new city in the late hours of the day. I would like to file a complaint and claim monetary damages worth INR 5,00,000 for the ill-service and trauma caused. I am a 23 year old media professional and a 3rd year Law student from Mumbai.

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Jagadeesh Kumar

28 Mar, 2022

Complaint on Zoomcar India, I have booked i20 new version car for rent and all of sudden with out notifying to me silently Zoomcar changed Waggoner with same price, hope Zoomcar intention is to cheat trusted customers, didn’t seen any option to attach screenshots or else I suppose to share images.

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Aryaman Bansal

24 Mar, 2022

Refund pending since past more than a month. They never pick up calls or reply to any mails.

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Alix john

24 Mar, 2022

I have didnot open the car owner denied for car car number is HR26CT9251

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Indranil Mukherjee

24 Mar, 2022

On the day of taking DELIVERY (19 MAR 2022) , car was not available at that location. Though the app locator kept pointing to a location, the car was nowhere found. Checked with the local residents with respect to the car number. Even they could not locate it. We had a planned trip to Mahabaleshwar and it got delayed due to the car"s non availability. Please arrange to initiate refund since finally the service was not availed. BOOKING ID JPS6996QJ

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Sachin Naganur

24 Mar, 2022

Hi Sir, I am really unhappy with service of zoomcar first I booked a car then they told car have some mechanical issues and they will provide alternative car but not provided they never called me as they promised to call back. Again I only called multiple times for amount refund issue still they are not responding properly please please help me regarding this issue. Sachin

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Rakesh

23 Dec, 2021

Refund pending si!! Reached out to them(mail, call) multiple times and no response!

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Mandeep kaur

23 Oct, 2021

My standing car was hit by rash reverse driving by the zoomcar driver. At first driver promised to bear all expenses but now he has fled leaving my car at service centre far away from the location. Irresponsible and unlearned drivers are just using the cars to do stunts and harming other people.

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Eve

23 Apr, 2021

Refund pending since 9 months!! Reached out to them multiple times and no response!

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Rushabh Khanke

22 Oct, 2021

They are not accepting my driving license so I requested to refund my money but no contact or no rply from Zoomcar please help me out with this my two transactions are pending till now it’s not refunded

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Prudhvi raju

22 Apr, 2021

Payments done but delay of my refunds and refunds links are expair we tried to customer care but not conneted ...! Can u ple slove the my issue i am facing lot problem with customer care

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Konain

21 Mar, 2022

I was reached at the location but car not found and tried to connect Coustumer care but no response And deduct amount

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Prashanth G

18 Dec, 2021

My payment got debited by zoomcar yet booking is not confirmed. No refunds done

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Venkata Phanendrababu Ganji

16 Oct, 2021

They levied incorrect Fasttag charges on my account and seem to be paying a deaf since 5 days when I am trying make them understand what happened and how much they actually owe me. I am fed up with this incompetent service and want to proceed legally. Please suggest the steps I should take here.

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Asmitha

14 Dec, 2021

This is the worst company I have come across. I unfortunately signed up with zoom car to list my carin August till date the the device still exists in my car which is draining my battery life and my car is not starting. I called the customer care hundred times and I have till date not received any resolution from your side. Annoyed and dissatisfied with the way this company functions. I am going to file a case against you. Kindly share your legal department details or email id where I send you a notice. Reply to this urgently

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Ashok Kumar reddy S

14 Apr, 2021

Refund trip amount is not come 1.6 months below amount required 4500

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Rishabh mittal

13 Mar, 2022

Plzz refund my amount i am delhi police officer and

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Misty

12 Apr, 2021

My refund is pending since 5 months. What do I need to do to get my money back? Just tell me what I need to do!

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Venu Mahesh

11 Dec, 2021

I ordered car in this zoom car app and I didn't received any car and they are not giving my money back the service executive was so rude and he is not able to answer to me about the car and he is asking for more money in return

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Rohit Patil

11 Dec, 2021

I have returned my zoomcar on time but they are still showing 1 day delay and also shows 5000rs pending amount on my name. I have already paid my bill and also returned car to the car owner on time. I tried to contact with zoom car customer care but no respond.

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Ankush Rana

10 Feb, 2022

Booking Id# JPS69VXSZ I booked this car with zoomcar. And in between the route me and my friends suffered from some inconvenience. I got challan of 500 Rs due to some accesories is not available in Car. This is not our cause. I already told this to some executive of yours and also the picture provided by me of challan. After that i got no response from your side. I will book another zoomcar when i will get this refund. Please help me out from this.

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Madhava mahesh

09 May, 2021

My refund is pending since 8months. What do I need to do to get my money back? Just tell me w

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Shwetha S

08 Mar, 2022

Refund not received yet , reached out on emails customer support no response

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Sudheer Garapati

03 Dec, 2021

Hello, I have booked the zoomcar vehicle for 10 days paid around 19,000. However, due to changes in plans I reduced my trip to 6 days (for which a refund of around 4900i should get back, as I have modified the trip plan within the restricted timelines). After receiving the car i used only for 3.5 hrs and had to return as I was not comfortable with the vehicle for a longer trip with my family, also the provided vehicle had an oil leakage which is why I completely lost the trust to even continue my trip with a replacement car. I have recently received an email confirmation that my refund of Rs. 4944/- has been processed which indicates the refund of the amount for my shortened trip. “Why and how the amount is charged for Rs. 14,461 as total cost for 3.5 hrs of drive?” Zoomcar doesn’t accept any calls from unregistered phone numbers (I had a booking and phone nr is registered, they removed it from register as the trip is completed) so I wrote multiple mails in their helpline from app. But no response at all.

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Kinjal seth

02 Jan, 2022

This is to inform you that we have booked a maruti Swift At diesel on 1st January 2022 from 5:00 pm to 11:00 pm, my booking I'd was JPS69D65A. The booking was made in the name of kayur jain, I have paid Rs 3681 and requested for a home delivery but at the time on making delivery when we called car executive, he refused without mentioning the cause and he didn't send the car to our location. The contact details of car executive is as follows - 8194982083.Even after calling several times, he didn't answered the call. I had word with your customer care executive and as per your database status showed for the ride is No show but that's not the case.

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Saradhi Abhishak Nune

01 Mar, 2022

I'm zoom car host. My vehicle had major damage on Feb 26th 2022. I raised concern through Help and support in Zoom car host app. Till then Zoom car people are giving false promises telling that vehicle will be taken for repairing within 24 to 48 hrs. But all the executives are not responding and keep on telling false promises. Till March 1st no excecutive come to take vehicle. Request to please help us. Regards Abhishek.N.S

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Anjali Malhotra

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