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·Any consumer who has purchased products or availed services ·A registered volunteered organization ·A group of customers with a mutual interest ·Legal heirs of a dead consumer ·Relatives of a consumer ·Central or State Government

Can a customer claim compensation from a company?

When a customer is unsatisfied by the service of any service provider or seller, when defects are detected in concerning products or service or when a customer is cheated by a seller, then a complaint can be filed from the consumer’s side.

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A customer can easily file the complaint with www.onlinelegalindia.com. Here one has to provide with the details of the applicant as well as the fraudulent company. We take strict actions against the service provider by sending a legal notice to the company.

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Yes, one can file Consumer Complaints online in order to avoid difficulty.

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How to File a Complaint against Google Pay and Get a Refund?

By Online Legal India Published On 08 Feb 2021 Updated On 23 Oct 2025 Category ODR 47 comments

How to File a Complaint against Google Pay and Get a Refund?

Digital payment platforms have transformed the way transactions are made, offering speed and convenience like never before. Google Pay, widely adopted across India, has become a preferred method for sending and receiving money. Despite its efficiency, users often encounter issues such as delayed transfers, failed transactions, or unexpected deductions. These situations demand a clear understanding of how to respond effectively. This article provides a practical roadmap to address such problems and recover your money through the right process. In this blog, you will learn how to file a complaint against Google Pay and get a refund.

Common Issues Faced by Google Pay Users

Below are the issues faced by Google Pay Users

1. Amount Deducted but Receiver Does Not Get Money

This issue occurs when your account shows the amount as debited, but the receiver confirms non-receipt. If the issue remains unresolved after a reasonable wait (usually one hour), you must raise a complaint to initiate a trace or refund.

2. Money Deducted but Payment Fails

If a transaction fails during processing and the amount still leaves your bank account, the refund usually comes within 3–5 working days. If it does not, you have a valid reason to file a complaint for a delayed refund.

3. Money Transfers to the Wrong UPI ID or Mobile Number

If you send money to the wrong account due to incorrect UPI details, and the receiver is unknown or uncooperative, you should immediately raise a complaint with Google Pay and report the error to your bank. This step helps document the mistake and allows the platform to intervene.

4. Unauthorized or Fraudulent Transactions

If you find any transaction in your account that you did not authorize, report it immediately. This includes cases of fraud, phishing, or OTP misuse. Filing a complaint helps secure your account and may assist in recovering lost money if action is taken in time.

5. Google Pay App Not Working During Transactions

If the app crashes or freezes while you try to complete a transaction, and the payment status becomes unclear, it creates a risk of money loss. In such cases, especially if a deduction occurs, a complaint is necessary for investigation and a refund.

6. Cashback or Offer Not Received After Fulfilling All Terms

If you meet all the conditions for a cashback or reward but still do not receive it within the promised time, you can raise a complaint. This ensures your transaction is reviewed and promotional terms are honoured.

7. Delay or No Response from Customer Support

If you report an issue through the app or email and receive no meaningful update or solution within the expected period, you have the right to escalate the matter through formal complaint channels.

How to File a Complaint against Google Pay and Get a Refund through Google Pay’s internal mechanism?

Listed below are the steps to file a complaint against Google Pay:

Step 1: Open Google Pay and Select the Transaction

Open the Google Pay app on your mobile. Go to the home screen and check your recent transactions. Find the specific transaction where the issue happens. Tap on that transaction to view the complete details. This step helps you access complaint options linked to that particular payment.

Step 2: Tap on 'Having Issues?' or 'Get Help'

On the transaction details screen, you see a button that says ‘Having issues?’ or ‘Get help’. Tap this button to continue to the support section. This action directs you to options designed for resolving problems with the selected payment.

Step 3: Select the Relevant Issue from the List

Google Pay shows a list of problems related to that transaction. You must select the correct one from the options shown. Common issue types include:

Money sent but not received

Payment failed but money deducted

Payment made to the wrong person

Transaction not showing in history

Unauthorized or unknown transaction

Choosing the right category allows the support system to handle the issue accurately.

Step 4: Submit the Complaint with Complete Details

Once you select the issue type, a complaint form opens. Enter the required details such as:

A short description of the problem

Your mobile number linked to Google Pay

Any other reference ID is shown in the app

You also get the option to attach screenshots if needed. After filling in the required information, tap the Submit button. This step completes the complaint registration process.

Step 5: Wait for a Response from Google Pay Support Team

After submitting the complaint, Google Pay assigns a ticket number to your case. An automated message first confirms receipt of your complaint. After that, a support team member sends a reply with a solution or a request for more information. You receive responses through the app or on your registered email address. Google Pay usually takes 3 to 5 business days to resolve most issues.

Step 6: Follow Up if No Response or Resolution

If you do not receive any reply or the issue remains unresolved, you must follow up. Open the Google Pay app, go to the menu, and select Help and Feedback. You see options like Chat, Email, or Call Support (if available). Mention your ticket number when you contact support again. This helps the team locate your complaint and take faster action.

This internal process handles most transaction-related problems, such as failed payments, incorrect transfers, or refund delays. If the issue still remains unsolved, you can escalate it to the bank, NPCI, or a legal platform for further resolution.

How to File a Complaint Against Google Pay and Get a Refund Through the Consumer Forum?

Below is the step-by-step process to file a complaint against Google Pay and get a refund through the Consumer Forum:

Step 1: Collect Supporting Evidence

Prepare all necessary documents:

Transaction ID and screenshots of failed/delayed payment

Email/chat history with Google Pay support

Bank statement reflecting the deduction

Complaint reference number (if any)

Step 2: Send a Legal Notice to Google Pay

Write a legal notice and send it to Google Pay’s office address. Explain your grievance and ask for action within 15 to 30 days. Post the notice using registered mail and keep the receipt as proof.

Step 3: File a Complaint in the Appropriate Consumer Forum

If Google Pay does not resolve your complaint after sending a legal notice, you have the right to approach the Consumer Forum. The Consumer Protection Act, 2019 allows consumers to file a complaint based on the value of their claim. You must choose the correct forum depending on the total value of your loss, including the refund amount and any compensation you demand:

District Consumer Disputes Redressal Commission (DCDRC)

If your claim value (including refund and compensation) is up to Rs. 1 crore, you must file your case in the District Commission. Every district in India has one or more such commissions. You must file your complaint at the District Forum where you live or where the transaction took place.

State Consumer Disputes Redressal Commission (SCDRC)

If your claim is more than Rs. 1 crore but not more than Rs. 10 crore, then file your complaint before the State Commission. Each state in India has a State Consumer Commission. You must submit your complaint with all documents and the proper court fee to the State Commission office.

National Consumer Disputes Redressal Commission (NCDRC)

If your claim value is more than Rs. 10 crore, you must file your complaint before the National Commission in New Delhi. The NCDRC handles high-value and complex consumer cases.

Before filing, make sure to prepare a well-drafted complaint, attach all documents, and submit the complaint physically at the Consumer Forum office or through the official consumer complaint portal.

Step 5: Attend Hearings and Follow the Process

Once you file your complaint, the Consumer Forum sends a formal notice to Google Pay. You may receive a date to attend the hearing either in person or through video call. During the hearing, you must present your documents, explain your issue clearly, and answer any questions honestly.

Step 6: Get Your Refund or Compensation

If the Consumer Forum gives a decision in your favour, Google Pay must follow the order given by the court. This may include refunding the full disputed amount to your account. In some cases, the court may also ask Google Pay to pay extra compensation for mental stress or a penalty for delay.

However, you don’t always need to visit the Consumer Forum to resolve your complaint. There is a better and easier option. You can choose Online Dispute Resolution (ODR). It helps you file and settle complaints from your home. It is faster, cheaper, and more convenient than the Consumer Forum.

What is Online Dispute Resolution?

Online Dispute Resolution is an entirely digital system for resolving disputes, utilising technology-driven platforms to facilitate every stage from the initial filing and evidence submission to virtual hearings, negotiations, and final decisions. It incorporates traditional dispute resolution methods such as negotiation, mediation, and arbitration, all conducted online via tools like video conferencing, chat, and secure document sharing. This comprehensive online workflow enables parties to engage in dispute resolution without needing to meet in person, making the process more convenient and accessible while maintaining the structured framework of Alternative Dispute Resolution methods.

Why Choose Online Dispute Resolution?

Consumers prefer ODR for several reasons:

Cost-effective & Time-efficient

Online Dispute Resolution (ODR) significantly cuts down on expenses related to travel, legal representation, and court fees. Since the entire process takes place digitally, parties can save both time and money that would otherwise be spent attending physical hearings or waiting through lengthy legal procedures. Most disputes are resolved in a matter of days or weeks instead of the months—or even years—it often takes in traditional courts.

Accessible & Convenient

ODR platforms are designed to be user-friendly and available around the clock, allowing participants to engage in the process from anywhere in the world. This makes it especially beneficial for cross-border or interstate disputes where physical presence can be challenging. Whether you’re a consumer or a business, you can submit evidence, communicate with the other party, and attend virtual hearings—all from the comfort of your home or office.

Privacy & Security

Unlike traditional court proceedings that are often public, ODR ensures a higher degree of confidentiality. Sensitive documents, communications, and decisions are securely handled through encrypted digital platforms. This protects the privacy of both parties and provides a safe, confidential environment for resolving disputes without public exposure.

How to File a Complaint through ODR?

Filing a complaint through Online Dispute Resolution (ODR) is simple and follows a structured process. Here’s a step-by-step guide:

Step 1: Collect All Relevant Evidence

Before initiating your complaint, gather all documents and proofs that support your claim. These may include:

Receipts or invoices
Emails, chat transcripts, or messages with the company
Photographs of defective products or damages
Payment proofs or bank statements

Having organized and clear evidence strengthens your case and speeds up the resolution process.

Step 2: Submit Your Dispute Through an ODR Platform

You can file your complaint either through an official Government ODR Portal or a private ODR platform, such as Online Legal India. Provide all necessary details, attach supporting documents, and describe your issue clearly. The platform will appoint a neutral mediator. The mediator will send the mediation notice to the other party.

Step 3: Participate in Mediation Proceedings

During the mediation, the mediator facilitates discussions between you and the other party via email, chat, or video call. Both parties present their viewpoints and approach for a resolution.

After the mediation process, the mediator will provide a mediation report summarizing the discussions and recommendations. Based on this report, a settlement is determined. Possible outcomes may include:

Refund of charges
Compensation for damages
Official apologies or service corrections
Settlement of Disputes

Step 4: Settlement

If mediation is successful, the agreement is documented, and both parties are expected to comply with the terms. If you need assistance in filling your dispute, get in touch with Online Legal India.

Conclusion

Filing a complaint against Google Pay becomes simple and effective when you follow the right process through Google Pay’s internal mechanism, Consumer Forum, or Online Dispute Resolution (ODR). While the Consumer Forum ensures a structured legal route, ODR offers a faster, more accessible, and cost-efficient alternative. Whether your issue is a failed payment, unauthorized transaction, or refund denial, ODR empowers you to seek justice from the comfort of your home.

If you face unresolved issues with Google Pay and assistance in filling your compliant, connect with Online Legal India offers a reliable ODR platform.

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Online Legal India

Online Legal India, a subsidiary of FastInfo Legal Services Pvt. Ltd., is registered under the Companies Act, 2013. Backed by a skilled team of professionals, we offer a comprehensive range of services. We deliver high-quality solutions to individuals, business owners, company founders, corporate entities, and more, addressing their company registration needs and resolving various challenges they encounter in everyday lives.

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Comments

Asish Gopal

31 Jul, 2021

I send money to my friend via Google Pay but it does not reached and money has left from my bank account. I raised dispute on google pay and submitted my bank statement and it took days to verify. I left money I had urgent situations but it does not satisfied because of google pay error.

Team Online Legal India™

02 Aug, 2021

Hello Asish, These days such payment failures are very much frequent with Google Pay and thus our Legal Team will get back to you shortly to file a Consumer Complaint and claiming your money back. Be prepared with the necessary pieces of evidence.

Rahu the

30 Sep, 2021

Google Pay customer care number 91_9777_174197..customer.care@sbigeneral.inGoogle Pay customer care number 91_9777_174197..customer.care@sbigeneral.inGoogle Pay customer care number 91_9777_174197..customer.care@sbigeneral.inGoogle Pay customer care number 91_9777_174197..customer.care@sbigeneral.in

Team Online Legal India™

02 Oct, 2021

Thank you for contacting us. Team Online Legal India will get back to you to resolve your issue.

Mr Kumari

29 Oct, 2021

Google Pay Customer Care Number 0988+366-184-3 Service Contact Online Service payment money refund problem and order Credit card

Team Online Legal India™

30 Oct, 2021

Thank you Mr. Kumar for reaching out to us. You don't have to worry anymore as our Legal Experts are about to reach out to you to discuss and resolve your issue.

Rani

28 Mar, 2022

Help Google Pay customer care number +91-6200,160,411 with problem solution at us payment p2p online transaction refund online apply account refund amount please let us call service transaction apply for apply online https connection with good refund online apply for

Ranjeet Kumar

20 Aug, 2021

Google pay customer care number,,74773-50478,, any problem transaction failed

Team Online Legal India™

21 Aug, 2021

Hello Ranjeet, thank you for contacting us. Be ready with all the necessary evidence as we are about to reach out to you to discuss and resolve your issue.

A V Bhasker Reddy

19 Aug, 2021

Hello ,my father has done a transaction of Rs 55,000/ to a icici merchant account through Gpay on 6th JULY 2021 from his SBI savings account. In gpay it shows transaction is sucessful and that amount have been debited from the account,but that merchant say he didn't get that amount. when we called gpay coustomer care they said ask in our bank branch , when we asked in our bank branch they don't take any complaint regarding gpay transactions as they have their own app.its been all most 45day still we didn't get our money.

Team Online Legal India™

19 Aug, 2021

Hello, thank you for getting in touch with us. Be ready with all the necessary evidence as our Legal Experts are about to reach out to you to discuss and file a complaint against Google Pay.

SURIYAPRIYA K

16 Dec, 2021

Hello , we have done a transaction of Rs 50,000/ to a IOB merchant account through Gpay on 1ST MAY 2021 from our SBI savings account. In Gpay it shows transaction is successful and that amount have been debited from the account,but that merchant say he didn't get that amount. when we called Gpay customer care they said ask in our bank branch. But when we contacted our branch they are not taking responsibility. Please do the needful.

Team Online Legal India™

17 Dec, 2021

Hello, thank you for contacting us. We have received your complaint request. Team Online Legal India will connect with you shortly to discuss and resolve your issue by filing a Consumer Complaint Google Pay.

Kavita

16 Mar, 2022

Google pay care helpline number 24 hours call 9002327947 Google pay care helpline number 24 hours call. 900.2327.947.

Darshan rajvir

15 Jan, 2022

Refund

Team Online Legal India™

15 Jan, 2022

Thank you Darshan for reaching out to us. Team Online Legal India will get back to you soon to assist you with that.

Kuldep Male

12 Aug, 2021

Google Pay Customer Care Number?06297572241(

Team Online Legal India™

13 Aug, 2021

Hello Kuldep, Be ready with all the necessary evidence as our Legal Experts are about to reach out to you to discuss and file a complaint against Google Pay.

Ajay Gupta

10 Sep, 2021

Google pay amount received payment problem

Team Online Legal India™

10 Sep, 2021

Hello Ajay, thank you for contacting us. Be ready with all the evidence. Team Online Legal India will get back to you shortly to discuss and resolve your issue by filing a Consumer Complaint against Google Pay.

Pallavi

09 Dec, 2021

I send money to my brother via Google Pay but it does not debited to his account but debited from my account. I raised dispute on google pay and submitted my bank statement and it took 19 days to verify. I had urgency its almost 6k. im still waiting for it, im going to raise consumer complaint

Team Online Legal India™

11 Dec, 2021

Hi Pallavi, thank you for reaching out to us. Our Team will get back to you soon to discuss and resolve your issue by filing a Consumer Complaint against Google Pay.

Kimat

08 Mar, 2022

My pyment issu by date24/1/2022 no solv I am call to Costmor care number my all call discont my call. I am chalge by cout case me herament 2 month..

Yuvraj kourav

07 Oct, 2021

Google pay had my some important bills and they suspended my account for no reason and i tried to contact them and resolve issue they just send verification form and i have filled it 4-5 times and all government issued ID that i have pancard,adhar card, driving licence etc every single document that i can provide but they just not letting me to login again i have my money stucked somewhere and i have show them bill or a screenshot and Google pay just not letting me to sign in

Team Online Legal India™

08 Oct, 2021

Thank you Yuvraj for sharing your issue with us. We will connect with you soon to discuss and resolve your issue by filing a Consumer Complaint against Google Pay. Be ready with the necessary evidence.

LAKSHMI NARAYANA VAISHNAW

07 Sep, 2021

i got payment rupees 1800 from my customer on my google pay business account where its showing successfully settled in my bank account but in my bank account its not showing any payments received today. please help me out. i tried to call google pay but didn't got any response.

Team Online Legal India™

07 Sep, 2021

Hello Lakshmi, we are receiving several complaints from Google Pay users and successfully solving their issue by filing a Consumer Complaint against them. Be ready with all the necessary evidence as our Legal Experts are about to reach out to you to discuss and resolve your issue.

Nitin Mhaske

07 Sep, 2021

Hello Sir/ Madam, I was trying to book online ticket on 25th June 2021 & payment made through gpay account but due to some technical problem I couldn’t book the ticket & ticket amount got deducted from my gpay account. I requested to gpay account as well as bank account but are not helping me to refund the deducted amount. Pls suggest. Thanks, Nitin Mhaske

Team Online Legal India™

08 Sep, 2021

Hello Nitin, Thank you for contacting us. All you need to do is to be ready with all the necessary evidence as our Legal Experts are about to reach out to you to discuss and resolve your issue by filing a Consumer Complaint against Google Pay

sunil kumar

05 Mar, 2022

i recharge my mobile phone through gpay. the transactiin is faile ,but the amount is not refund my account

Shameem rahman

03 Dec, 2021

Its been 6 days since i lost my money due to payment failed. I didn't get refund yet now. I need my money back

Team Online Legal India™

08 Dec, 2021

Hello Shameem, we will get back to you soon to discuss and resolve your issue by filing a consumer complaint against Google Pay. Thank you for reaching out to us.

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How to File a Complaint against Google Pay and Get a Refund?

By Online Legal India Published On 08 Feb 2021 Updated On 23 Oct 2025 Category ODR 47 comments

How to File a Complaint against Google Pay and Get a Refund?

Common Issues Faced by Google Pay Users

Below are the issues faced by Google Pay Users

1. Amount Deducted but Receiver Does Not Get Money

2. Money Deducted but Payment Fails

3. Money Transfers to the Wrong UPI ID or Mobile Number

4. Unauthorized or Fraudulent Transactions

5. Google Pay App Not Working During Transactions

6. Cashback or Offer Not Received After Fulfilling All Terms

7. Delay or No Response from Customer Support

If you report an issue through the app or email and receive no meaningful update or solution within the expected period, you have the right to escalate the matter through formal complaint channels.

How to File a Complaint against Google Pay and Get a Refund through Google Pay’s internal mechanism?

Listed below are the steps to file a complaint against Google Pay:

Step 1: Open Google Pay and Select the Transaction

Step 2: Tap on 'Having Issues?' or 'Get Help'

Step 3: Select the Relevant Issue from the List

Google Pay shows a list of problems related to that transaction. You must select the correct one from the options shown. Common issue types include:

Money sent but not received

Payment failed but money deducted

Payment made to the wrong person

Transaction not showing in history

Unauthorized or unknown transaction

Choosing the right category allows the support system to handle the issue accurately.

Step 4: Submit the Complaint with Complete Details

Once you select the issue type, a complaint form opens. Enter the required details such as:

A short description of the problem

Your mobile number linked to Google Pay

Any other reference ID is shown in the app

You also get the option to attach screenshots if needed. After filling in the required information, tap the Submit button. This step completes the complaint registration process.

Step 5: Wait for a Response from Google Pay Support Team

Step 6: Follow Up if No Response or Resolution

How to File a Complaint Against Google Pay and Get a Refund Through the Consumer Forum?

Below is the step-by-step process to file a complaint against Google Pay and get a refund through the Consumer Forum:

Step 1: Collect Supporting Evidence

Prepare all necessary documents:

Transaction ID and screenshots of failed/delayed payment

Email/chat history with Google Pay support

Bank statement reflecting the deduction

Complaint reference number (if any)

Step 2: Send a Legal Notice to Google Pay

Write a legal notice and send it to Google Pay’s office address. Explain your grievance and ask for action within 15 to 30 days. Post the notice using registered mail and keep the receipt as proof.

Step 3: File a Complaint in the Appropriate Consumer Forum

District Consumer Disputes Redressal Commission (DCDRC)

State Consumer Disputes Redressal Commission (SCDRC)

National Consumer Disputes Redressal Commission (NCDRC)

If your claim value is more than Rs. 10 crore, you must file your complaint before the National Commission in New Delhi. The NCDRC handles high-value and complex consumer cases.

Before filing, make sure to prepare a well-drafted complaint, attach all documents, and submit the complaint physically at the Consumer Forum office or through the official consumer complaint portal.

Step 5: Attend Hearings and Follow the Process

Step 6: Get Your Refund or Compensation

What is Online Dispute Resolution?

Why Choose Online Dispute Resolution?

Consumers prefer ODR for several reasons: