How to File a Complaint against Indeed?

Online job platforms like Indeed have made it easier to search for jobs, but they also attract fraudsters who post fake or misleading job ads. Many job seekers fall victim to scams involving false promises, upfront payments, or identity theft. As these complaints continue to rise, it becomes important to have a safe and quick way to report such issues. Filing a complaint online ensures legal support and timely action without visiting an office. In this blog, you will learn how to file a complaint against Indeed.

Common Job-Related Issues on Indeed

Here are the common job-related issues on Indeed:

Fake Job Listings

Scammers post jobs that do not exist. They use the names of real companies to make the job look genuine. These listings often attract many applicants and aim to collect personal details.

Demand for Payment

Some job posts ask candidates to pay money for registration, training, or interviews. These are fraud attempts. Legitimate employers never ask for payment during recruitment.

False Job Descriptions

Many job posts include the wrong details. The actual job role, location, salary, or benefits differ from what the post claims. This misleads job seekers and wastes their time.

Fake Recruiters

Fraudsters pose as HR representatives. They use fake emails, social media profiles, or WhatsApp numbers to contact job seekers and gain their trust.

No Response after Selection

Some candidates’ complete interviews or send documents but receive no response later. This usually happens when the job post is fake.

Forged Offer Letters

Scammers issue fake appointment letters. They use company logos and formatting to trick job seekers into paying money for job confirmation.

Personal Data Misuse

Scam posts collect resumes and identity documents. The data is often misused or sold to third parties without consent.

Lack of Resolution

Indeed sometimes fails to resolve complaints quickly. Victims do not receive proper support or updates after reporting a fraud.

Who Can File a Complaint against Indeed?

Anyone facing problems on Indeed can file a complaint. This includes:

Job Seekers

A job seeker files a complaint if a job post turns out fake, asks for money, or includes false information. If someone sends an inappropriate message or disappears after offering a job, the job seeker raises the issue.

Victims of Job Scams

If a person pays money for job confirmation, training, or registration and receives nothing in return, the person reports the scam with proof such as receipts or chats.

People Facing Misuse of Personal Data

If someone collects resumes or documents through Indeed and misuses them for fraud or identity theft, the affected person files a complaint to protect personal rights.

Employers

An employer raises concerns if someone misuses the company’s name in a fake job post. If another employer copies a listing or violates platform rules, the affected company reports it.

Account Holders with Platform Issues

If someone faces login errors, blocked accounts, or poor support, that person files a technical or service-related complaint.

How to File a Complaint against Indeed through Indeed’s Platform?

Below is the step-by-step process to file a Job complaint against Indeed through Indeed’s platform:

Step 1: Open the Indeed Help Center

Go to the Indeed help centre. This is the official support page where users find complaint and report options.

Step 2: Select the Relevant Option

Click on “Report a Job” if the issue relates to a job post. Click on “Contact Us” for problems such as fake messages, account misuse, or data concerns.

Step 3: Choose the Exact Complaint Category

Pick the correct reason for the complaint. Options include fake jobs, misleading job titles, inappropriate messages, or impersonation. This helps Indeed understand the nature of the issue.

Step 4: Provide Job or Message Details

Paste the job listing link or the message content. Mention key facts such as the job title, recruiter name, or email ID. Explain what happened clearly in a few lines.

Step 5: Upload Proof if Available

Attach proofs like screenshots, offer letters, chats, email messages, or receipts. Verified evidence supports your case and increases the chance of a timely response.

Step 6: Submit the Complaint Form

Fill in your email ID and submit the form. Make sure all information is accurate and complete.

Step 7: Check for Indeed’s Response

Indeed sends an email after review. Follow their instructions for further action or clarification.

How to File a Job Complaint against Indeed through Consumer Forum?

Here are the procedures to file a complaint against Indeed through consumer Forum:

Step 1: Register on the National Consumer Helpline (NCH) Portal

Visit the official National Consumer Helpline (NCH) portal. Click on the registration option. Enter your name, mobile number, email ID, and set a password. Complete the OTP verification to activate your profile.

Step 2: Choose the Right Complaint Category

Log in to your account. Click on “Register Grievance.” Under complaint type, select “Online Job Portal” or “E-commerce Services.” Enter “Indeed” as the service provider.

Step 3: Describe the Issue Clearly

Mention all key details such as the job title, job link, company name, recruiter contact, date of incident, and how the issue affected you. Write the complaint in simple language. Explain if the recruiter asked for money, made a false offer, or stopped responding.

Step 4: Upload Supporting Documents

Attach proof like screenshots, offer letters, chats, email messages, or receipts. Verified evidence supports your case and increases the chance of a timely response.

Step 5: Submit and Track the Complaint

Click the submit button after checking your details. You receive a Grievance ID. Use this ID to track the progress online or call 1800-11-4000 / 14404.

Step 6: Wait for the Response

NCH sends your complaint to Indeed’s Grievance Officer. Indeed must respond within 30 days.

Step 7: Escalate If Unresolved

If Indeed fails to resolve the issue, approach the Consumer Commission based on your claim amount:

District Consumer Disputes Redressal Forum (DCDRF): The District Consumer Disputes Redressal Forum (DCDRF) looks into complaints where the total claim does not exceed Rs. 1 crore. It operates locally and helps consumers seek justice at the district level.

State Consumer Disputes Redressal Forum (SCDRF): The State Consumer Disputes Redressal Commission handles complaints involving claims above Rs. 1 crore and up to Rs. 10 crores. It works at the state level and provides a legal platform for larger disputes.

National Consumer Disputes Redressal Forum (NCDRF): The National Consumer Disputes Redressal Commission handles complaints where the claim amount exceeds Rs. 10 crores and operates across the entire country.

You may file your complaint through the Indeed portal or consumer forum, but the process often takes longer, involves physical hearings, and can become expensive. A quicker, simpler, and more convenient option is to resolve your issue through Online Dispute Resolution (ODR).

 What is Online Dispute Resolution?

Online Dispute Resolution is an entirely digital system for resolving disputes, utilising technology-driven platforms to facilitate every stage from the initial filing and evidence submission to virtual hearings, negotiations, and final decisions. It incorporates traditional dispute resolution methods such as negotiation, mediation, and arbitration, all conducted online via tools like video conferencing, chat, and secure document sharing. This comprehensive online workflow enables parties to engage in dispute resolution without needing to meet in person, making the process more convenient and accessible while maintaining the structured framework of Alternative Dispute Resolution methods.

Why Choose Online Dispute Resolution?

Consumers prefer ODR for several reasons:

Cost-effective & Time-efficient

Online Dispute Resolution (ODR) significantly cuts down on expenses related to travel, legal representation, and court fees. Since the entire process takes place digitally, parties can save both time and money that would otherwise be spent attending physical hearings or waiting through lengthy legal procedures. Most disputes are resolved in a matter of days or weeks instead of the months—or even years—it often takes in traditional courts.

Accessible & Convenient

ODR platforms are designed to be user-friendly and available around the clock, allowing participants to engage in the process from anywhere in the world. This makes it especially beneficial for cross-border or interstate disputes where physical presence can be challenging. Whether you’re a consumer or a business, you can submit evidence, communicate with the other party, and attend virtual hearings—all from the comfort of your home or office.

Privacy & Security

Unlike traditional court proceedings that are often public, ODR ensures a higher degree of confidentiality. Sensitive documents, communications, and decisions are securely handled through encrypted digital platforms. This protects the privacy of both parties and provides a safe, confidential environment for resolving disputes without public exposure.

How to File a Complaint through ODR?

Filing a complaint through Online Dispute Resolution (ODR) is simple and follows a structured process. Here’s a step-by-step guide:

Step 1: Collect All Relevant Evidence

Before initiating your complaint, gather all documents and proofs that support your claim. These may include:

• Receipts or invoices
• Emails, chat transcripts, or messages with the company
• Photographs of defective products or damages
• Payment proofs or bank statements

Having organized and clear evidence strengthens your case and speeds up the resolution process.

Step 2: Submit Your Dispute Through an ODR Platform

You can file your complaint either through an official Government ODR Portal or a private ODR platform, such as Online Legal India. Provide all necessary details, attach supporting documents, and describe your issue clearly. The platform will appoint a neutral mediator. The mediator will send the mediation notice to the other party.

Step 3: Participate in Mediation Proceedings

During the mediation, the mediator facilitates discussions between you and the other party via email, chat, or video call. Both parties present their viewpoints and approach for a resolution.

After the mediation process, the mediator will provide a mediation report summarizing the discussions and recommendations. Based on this report, a settlement is determined. Possible outcomes may include:

• Refund of charges
• Compensation for damages
• Official apologies or service corrections
• Settlement of Disputes

Step 4: Settlement

If mediation is successful, the agreement is documented, and both parties are expected to comply with the terms. If you need assistance in filling your dispute, get in touch with Online Legal India.  

Conclusion

If you have faced issues with the Indeed job portal, don’t stay silent — take action! Start by contacting Indeed’s support team, and if the problem isn’t resolved, escalate it through consumer forums or Online Dispute Resolution (ODR) platforms. Filing a complaint is your right as a user and helps ensure fair practices, accountability, and a safer job-seeking experience for everyone. If you need assistance in filling your complaint, get in touch with Online Legal India.