How to File a Complaint against Careerjet?

Careerjet is a popular job search platform used by thousands in India to explore career opportunities. However, like many digital platforms, users may occasionally face issues that require formal complaints, especially when concerns involve misleading listings or platform inaction. Whether the problem is minor or serious, understanding the correct process ensures your complaint is heard and addressed properly. In this blog, you will learn about the processes to file a complaint against Careerjet. This article will cover every step from direct communication to legal and online dispute resolution methods.

Common Issues Faced by Users on Careerjet

Below are the common issues faced by users on Careerjet:

• Fake Job Offers with Payment Demands

Many users come across job listings that look genuine. These listings often use names of well-known companies. Once a person shows interest, the fraudsters ask for payment. They claim the money is for registration, document verification, or training. The amounts start small and keep increasing. Victims lose money without getting any job. The contact person then stops responding. The user cannot trace the fraud later.

• Scams Through WhatsApp or Telegram

Scammers use messaging apps to reach people who search for jobs on Careerjet. They introduce themselves as recruiters. They send job details with attractive salaries and quick hiring promises. They create pressure to act fast and ask for payments through UPI or bank transfer. Users believe these messages because they mention known brands. After payment, the scammer disappears. The job offer turns out to be fake.

• Lack of Response After Payment

In many complaints, users say that the person in contact answers calls and messages until payment. Once the money reaches the fraudster, the phone switches off. The user gets no response through email, phone, or chat. The website or app does not help in tracing the person. Victims feel helpless because they do not know whom to approach.

• Technical Problems on the Careerjet App

Several users report issues with the Careerjet mobile application. Job titles sometimes appear as "undefined." Some job links lead to broken pages. Others face trouble during a job application. The app freezes or closes without reason. These problems waste time and affect the user experience. Users lose confidence in the app and leave negative reviews.

• Difficulty in Identifying Genuine Jobs

Careerjet collects jobs from multiple websites. It acts as a job search engine. Some listings are real, while others are posted by scammers. Users find it hard to separate trustworthy offers from fake ones. Some get good results and find genuine jobs. Others lose money or face disappointment. The mixed nature of job listings creates confusion and risk.

How to File a Complaint against Careerjet?

Here is a step-by-step process to file a complaint against Careerjet:

Step 1: Understand the Nature of Your Complaint

Before filing a formal complaint, assess whether your issue involves false job listings, financial fraud, data misuse, or a service-related grievance. If the platform failed to prevent a scam, allowed misleading postings, or did not respond after being alerted, you have the right to file a consumer complaint. Gather all relevant evidence such as emails, screenshots, payment receipts, and communication details to support your case.

Step 2: File a Complaint on the National Consumer Helpline

In India, you can register your grievance through the official National Consumer Helpline portal. You must first create an account using your email or mobile number. Once registered, log in and click on “Lodge Complaint.” Select the appropriate category, such as “Online Services” or “Job Portal,” and mention Careerjet as the service provider. Enter a detailed description of your complaint, attach supporting documents, and submit the form. You will receive a reference number to track your complaint.

Step 3: Lodge a Complaint with the Consumer Forum or Commission

If the issue is not resolved through the helpline or mediation, you can escalate the matter to the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. Draft a formal complaint on paper, include all facts, copies of evidence, and a copy of the earlier complaint raised on the NCH portal. Submit the complaint at the district forum office in your city.

Step 4: Raise the Complaint on Public Consumer Forums

You can also file a complaint on trusted consumer grievance platforms such as ConsumerComplaints.in, IndiaConsumerForum.org, or ComplaintsBoard.com. These websites help amplify your concern, warn other users, and may prompt the company to respond to protect its reputation. Make sure to use clear, respectful language and provide all relevant documents for public review.

Step 5: Report to the Cyber Crime Portal for Fraud Cases

If the issue involves financial loss, impersonation, or phishing, file an official complaint with the Cyber Crime Cell. Choose “Report Other Cyber Crime,” register your complaint, and provide details of the fraud with all supporting evidence. This legal step ensures that authorities can investigate further if laws are violated.

Why Consumer Forum is not the Right Solution?

Here are some key reasons why the Consumer Forum (now called Consumer Commissions) may not always be the best first option for resolving consumer disputes:

• Time-Consuming Process

Legal proceedings in consumer forums can take months or even years to conclude, especially if appeals are involved.

• Filing Costs & Documentation

Though relatively affordable, formal complaints require filing fees, notarized affidavits, and detailed documentation, which can be burdensome for small claims.

• Legal Formalities

Even though designed for consumers, the process often involves legal jargon, formal procedures, and may require legal assistance or representation.

• Burden of Proof on Consumer

The consumer must present solid, legally admissible evidence to support their case, which isn't always easy to gather.

• Delays in Hearings

Frequent adjournments and overloaded case dockets can delay hearings and verdicts significantly.

What is Online Dispute Resolution?

Online Dispute Resolution is an entirely digital system for resolving disputes, utilising technology-driven platforms to facilitate every stage from the initial filing and evidence submission to virtual hearings, negotiations, and final decisions. It incorporates traditional dispute resolution methods such as negotiation, mediation, and arbitration, all conducted online via tools like video conferencing, chat, and secure document sharing. This comprehensive online workflow enables parties to engage in dispute resolution without needing to meet in person, making the process more convenient and accessible while maintaining the structured framework of Alternative Dispute Resolution methods.

Why Choose Online Dispute Resolution?

Consumers prefer ODR for several reasons:

• Cost-effective & Time-efficient

Online Dispute Resolution (ODR) significantly cuts down on expenses related to travel, legal representation, and court fees. Since the entire process takes place digitally, parties can save both time and money that would otherwise be spent attending physical hearings or waiting through lengthy legal procedures. Most disputes are resolved in a matter of days or weeks instead of the months—or even years—it often takes in traditional courts.

• Accessible & Convenient

ODR platforms are designed to be user-friendly and available around the clock, allowing participants to engage in the process from anywhere in the world. This makes it especially beneficial for cross-border or interstate disputes where physical presence can be challenging. Whether you’re a consumer or a business, you can submit evidence, communicate with the other party, and attend virtual hearings—all from the comfort of your home or office.

• Privacy & Security

Unlike traditional court proceedings that are often public, ODR ensures a higher degree of confidentiality. Sensitive documents, communications, and decisions are securely handled through encrypted digital platforms. This protects the privacy of both parties and provides a safe, confidential environment for resolving disputes without public exposure.

How to File a Complaint through ODR?

Filing a complaint through Online Dispute Resolution (ODR) is simple and follows a structured process. Here’s a step-by-step guide:

Step 1: Collect All Relevant Evidence

Before initiating your complaint, gather all documents and proofs that support your claim. These may include:

• Receipts or invoices
• Emails, chat transcripts, or messages with the company
• Photographs of defective products or damages
• Payment proofs or bank statements

Having organized and clear evidence strengthens your case and speeds up the resolution process.

Step 2: Submit Your Dispute Through an ODR Platform

You can file your complaint either through an official Government ODR Portal or a private ODR platform, such as Online Legal India. Provide all necessary details, attach supporting documents, and describe your issue clearly. The platform will appoint a neutral mediator. The mediator will send the mediation notice to the other party.

Step 3: Participate in Mediation Proceedings

During the mediation, the mediator facilitates discussions between you and the other party via email, chat, or video call. Both parties present their viewpoints and approach for a resolution.

After the mediation process, the mediator will provide a mediation report summarizing the discussions and recommendations. Based on this report, a settlement is determined. Possible outcomes may include:

• Refund of charges
• Compensation for damages
• Official apologies or service corrections
• Settlement of Disputes

Step 4: Settlement

If mediation is successful, the agreement is documented, and both parties are expected to comply with the terms. If you need assistance in filling your dispute, get in touch with Online Legal India. 

Conclusion

Filing a complaint against Careerjet using Online Dispute Resolution ensures a simple, digital, and legally supported way to seek justice. By following each step carefully and submitting valid evidence, users protect their rights and receive fair resolution without physical court visits or delays. If you want any assistance regarding filing a complaint, get in touch with Online Legal India.

Disclaimer

This article is for informational purposes only and does not constitute legal advice. Online Legal India is a digital platform. If you require legal assistance, we strongly recommend consulting a qualified lawyer or law firm.