[" The Enforcement Directorate has issued a notice to Flipkart over the alleged irregularities in the company's Big Billion Day sale. There are reports that the ED may impose a penalty of Rs 1,000 crore on Flipkart " - news covered by India Today group, 14.10.2014]

Every year, the e-commerce websites in India run days of heavy discounts in their occasionally designed special offer schemes. The offers are alluring and the discounts are big. People buy a lot of stuff at discounted prices during these sales. Research says most of the sales on these e-commerce websites are fraud/fake.

Grounds of E-Commerce Complaints

Every consumer should stay alert while shopping during these special offer schemes. When the Sale is on, the discounted products received are faulty or damaged in many cases. More horribly, buyers get harassed many times from a nationwide brand like Flipkart as well. 

In that case, if the e-commerce business website is unwilling to refund or replace the product, first and foremost you should file an e-commerce complaint in their in-house portal itself. If the company’s customer support is not helping you to resolve your issue, then you should approach the consumer court.

The Most Common Issues Reported for Special Day Sales are:

• Missing product
• Damaged product
• Low-quality product
• Fake product
• Wrong product
• No refund/replacement
• No delivery but ‘Delivered’ update
• No Customer support
• Fake Discount Offers

Standing in queues for long hours and drafting consumer complaints physically is actually a waste of time and money. In most cases, it takes a long time for the cases to be resolved, and many cases even remain unresolved as well!

Filing an E-Commerce Complaint Online

Filing an E-Commerce complaint using these digital platforms is very convenient nowadays for its time and cost-saving features. 

Thus, it is recommended to use online mode for lodging a complaint. One can sit anywhere and lodge an online complaint against the fraud e-commerce websites at the country’s very own consumer protection platform, Online Legal India™.

Trusted by more than 1,20,000+ countrymen, the specialized Advocate panel here provides the 360° legal support to fight for your consumer rights and guides you until the case is resolved.