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Team Online Legal India™
18 Jan, 2022
Thank you Zaid for contacting us. We have received your complaint request and will get back to you soon to assist you.
By Online Legal India
Published On 27 Nov 2020
Updated On 24 Jul 2025
Category Consumer Complaint
9 comments
Many users experience service issues with DISH TV, such as signal loss, channel errors, or overcharging. These problems can be resolved by filing a complaint online through official platforms like the DISH TV portal, TRAI, or government consumer portals. In this article, you will learn how to file a Complaint Against DISH TV.
The people who can file a complaint against DISH TV are listed below:
The person in whose name the policy is issued can file a complaint related to claim disputes, service delays, policy errors, or unresolved issues from the insurer’s side.
The nominee mentioned in the policy can file a complaint if the insurer fails to process or release the claim amount after the policyholder’s death.
In the absence of a nominee, a legal heir becomes eligible to file a complaint for claim settlement or any issue affecting their rightful share under succession laws.
If the policy is assigned, the assignee gains full ownership rights and can file a complaint for any policy-related issue, including claim delays or incorrect updates.
A claimant, authorised through a succession certificate or court order, can file a complaint when denied rightful policy benefits or when there is unjust delay in claim processing.
The reasons to file a complaint against DISH TV are explained below:
Frequent signal loss, channel freezing, or complete blackout without technical faults can be a valid reason to report service failure or negligence.
Charges for channels or packs not subscribed by the user, or automatic balance deductions without consent, justify a formal billing-related complaint.
When DISH TV fails to activate subscribed channels or packs even after successful payment, the user has the right to file a service complaint.
Lack of timely response, unresolved tickets, or extended wait periods from customer care support indicate poor grievance handling and warrant escalation.
If the platform activates a different plan than what was selected or charges for additional content, the user can report mismanagement or fraudulent billing.
Charging more than the displayed or promised package rate, or levying undisclosed fees, qualifies as an unfair trade practice and must be addressed.
Failure to process a promised refund after service deactivation, cancellation, or technical issues creates a financial grievance that requires formal complaint lodging.
If the technical team fails to resolve recurring issues despite multiple visits or calls, the user may escalate the matter through legal channels.
Abrupt suspension of services without prior notification, even with timely payments, reflects poor service delivery and is a valid cause for complaint.
Non-compliance with TRAI-mandated pricing, billing formats, or consumer rights opens the ground for formal complaints through regulatory or consumer portals.
The steps to file a complaint against DISH TV are listed below:
Step 1: Visit the Official Website
You need to visit the official DISH TV portal, where the company manages all customer support services and complaint redressal processes through a structured and dedicated system.
Step 2: Access the Grievance Redressal Section
Scroll down to the bottom of the homepage. Under the “Help & Info” section, click on the option titled ‘Grievance Redressal’. This section allows you to lodge service-related complaints directly.
Step 3: Select ‘Raise a Complaint’
On the grievance page, select ‘Raise a Complaint’. You will be directed to a digital form where you can submit the details of your issue.
Step 4: Enter Your Subscriber Details
Fill in your Subscriber ID, Registered Mobile Number, and Email Address. These details help DISH TV verify your account and link the complaint to your profile.
Step 5: Choose the Complaint Category
From the drop-down menu, select the category that best describes your issue. Whether it is a service interruption, billing error, or non-activation, make sure to choose accurately.
Step 6: Describe the Issue Clearly
In the description box, provide a precise explanation of your complaint. Mention relevant dates, payment references, or any failed commitments to ensure clarity and accuracy.
Step 7: Upload Supporting Documents
If applicable, attach relevant files such as payment receipts, screenshots, or email confirmations. These documents strengthen your complaint and help the support team understand the issue better.
Step 8: Submit the Complaint
Click on the ‘Submit’ button once all details are filled. This action sends your complaint to DISH TV’s support system for processing.
Step 9: Note the Complaint Reference Number
After submission, you receive a reference number. Save this number carefully, as you will need it to track the status of your complaint or for follow-up communication.
Step 10: Await the Official Response
DISH TV typically responds within seven working days. You will receive updates via SMS, email, or phone based on the contact details you have provided.
By mid-2025, Online Dispute Resolution (ODR) platforms in India will handle over 5 lakh consumer complaints across sectors such as telecom, finance, e-commerce, and MSME payments. This track record proves ODR’s speed, consistency, and capacity to manage large-scale disputes. It plays an important role in solving service-related issues, including complaints against providers like Airtel Digital TV.
The reasons why people prefer Online Dispute Resolutions are listed below:
ODR platforms resolve cases quicker than traditional forums. Most consumer disputes are settled within 30 to 60 days, which helps avoid the long delays common in offline processes.
ODR allows you to file complaints, submit documents, and attend hearings through your phone or computer. You do not need to visit any office or wait in physical queues.
You receive a complaint reference number and regular updates. This ensures full visibility over the status, progress, and outcome of your case.
ODR eliminates travel, paperwork, and legal overheads. Many platforms, especially government-backed ones, allow consumers to file complaints without paying any fee.
ODR resolutions hold legal value. If the other party agrees to the terms, the decision becomes binding and enforceable under Indian law.
ODR handles complaints across various sectors such as telecom, banking, insurance, e-commerce, and digital TV services like DISH TV.
If your issue remains unresolved, ODR platforms offer a clear path to escalate the matter to regulatory bodies, ombudsman offices, or consumer commissions.
Online Dispute Resolution (ODR) is a digital method to settle disputes without going to court. It provides a legally valid way to resolve issues like service complaints, payment delays, or contract-related problems through secure platforms, email exchanges, and virtual sessions.
In India, ODR is a recognised part of the Alternative Dispute Resolution (ADR) system. It works through three structured processes—mediation, negotiation, and arbitration—each designed to solve disputes in a time-saving and cost-effective manner.
Mediation helps both parties solve with the help of a neutral person called a mediator. The mediator does not give a judgment but helps both sides understand the problem and agree on a fair outcome. This method is private, informal, and based on mutual consent.
Negotiation allows you to directly discuss the issue with the other party and agree on a solution. You can do this on your own or with support from a neutral person. This process gives you full control over the result and avoids legal complexity.
Arbitration is a formal process where a neutral legal expert called an arbitrator listens to both sides and gives a final decision. An arbitrator may be a retired judge, senior advocate, or qualified industry expert with experience in dispute resolution. The decision—known as an arbitral award—holds the same legal status as a civil court order. Both parties must accept and follow it as per the Arbitration and Conciliation Act, 1996.
ODR is legally recognised in India under the Arbitration and Conciliation Act, 1996 and the IT Act, 2000. Arbitral awards carry the same legal status as court orders. Signed settlements in mediation or negotiation are also enforceable. Courts accept digital records, making ODR a valid, secure, and government-supported method for resolving service-related disputes.
If DISH TV does not resolve your complaint through their internal support system, you can escalate the issue through a recognised Online Dispute Resolution (ODR) platform. The process is entirely digital, legally compliant, and suitable for resolving service-related disputes. Follow these verified steps to file your complaint:
Step 1: Collect All Required Documents
Before filing your complaint, collect all supporting materials such as your subscriber ID, payment receipts, complaint reference number, communication records, and screenshots. These documents help build a strong case and ensure there are no delays during the review process.
Step 2: File Your Complaint Through an ODR Platform
Visit a trusted ODR platform like Online Legal India. Create an account using your name, phone number, and email ID. Choose the complaint category as DTH/Telecom, and mention DISH TV as the service provider. Fill in all relevant details, describe your issue clearly, and upload your supporting documents. Your case is then assigned to a legal expert who ensures it meets the required legal standards.
Step 3: Join the Mediation Process
Once your complaint is accepted, the platform arranges a mediation session. You receive the meeting details via SMS or email. Attend the session online and explain your issue to the mediator. The mediator helps both you and the DISH TV representative reach a mutually agreeable solution. If both sides agree, the dispute is resolved at this stage.
Step 4: Request Arbitration if Mediation Fails
If the mediation session does not lead to a resolution, you can request arbitration. Submit your consent to proceed. The platform then appoints a neutral and qualified arbitrator. Arbitration begins only when both parties agree to it in writing.
Step 5: Attend the Arbitration Hearing
You will receive a scheduled date along with secure login details for the hearing. Join the session on time and present your case clearly and factually. The arbitrator listens to both sides, reviews the evidence, and applies legal provisions to reach a fair decision.
Step 6: Receive the Arbitral Award
After the hearing, the arbitrator issues a final written order, known as an arbitral award. This decision holds the same legal weight as a civil court judgment. If the decision is in your favour, DISH TV must act as directed, whether through service restoration, refund, or compensation. A copy of the award is shared with both parties, providing legal closure to your complaint.
Conclusion
To sum up, filing a complaint against DISH TV through ODR offers a legal, structured, and convenient solution for unresolved service issues. The process allows you to present your case digitally, access neutral resolution, and receive outcomes with legal enforceability—all without visiting any office or court.
For reliable assistance, expert handling, and end-to-end legal support, Online Legal India serves as a trusted ODR partner. Their team ensures your complaint is filed correctly, followed through with precision, and resolved within a defined legal framework, giving you a seamless path to justice.
You need your Subscriber ID, payment receipts, previous complaint reference number, and any screenshots or emails related to the issue.
You can file online via the DISH?TV grievance portal, escalate to TRAI, or use a government-backed ODR portal like the National Consumer Helpline.
DISH?TV typically responds within 7 working days. ODR or TRAI may take 30 to 60 days, depending on the issue and method selected.
You can escalate through ODR, request mediation or arbitration, or approach consumer courts for legal redressal after ODR fails.
Yes. An arbitral award holds the same legal value as a civil court order under the Arbitration and Conciliation Act, 1996.
18 Jan, 2022
Thank you Zaid for contacting us. We have received your complaint request and will get back to you soon to assist you.
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