You can register a consumer complaint and seek remedy if you have any complaints about the quality of a company’s product or service. By contacting the relevant consumer court and giving the necessary documentation. Different types of complaints can be filed based on the individual issue.

Anyone can file a consumer complaint and seek remedy if they have any complaints about the quality of a brand, product, or service. By contacting the concerned consumer court or consumer forum and after submitting the necessary documentation. 

The Consumer Coordination Council, in collaboration with the Government of India's Department of Consumer Affairs, operates an online consumer resource and empowerment centre to address consumer complaints and concerns. In some ways, it's a method for resolving complaints. The Department of Consumer Affairs has developed a helpline, consumerhelpline.gov.in, to raise consumer awareness, provide advice, and resolve consumer complaints, as well as serve as a central registry for filing consumer complaints. 

What are the steps you need to follow to file a consumer complaint online?

Step 1: Go to consumerhelpline.gov.in and click on 'New user' to register.

Step 2: The complainant must submit all relevant information, including his or her name, email address, mailing address, and phone number.

Step 3: Once you've completed the signup procedure, log in and enter your username and password. Then click 'File complaint' to submit your complaint.

Step 4: Determine the type of complaint, such as product, service provider, or other (for example, you want to file complaint against myntra or amazon select online shopping and then brand as myntra or amazon)

Step 5: A registration form will appear on a new page. Fill out the form with the essential details about the problem or complaint, then click "submit."

Where do you file for a Consumer Complaint?

The Forum to which you may apply is determined by the amount of compensation you are seeking and the value of the service you got or goods you purchased. The consumer complaint can be submitted in the district/state where the purchase was made and/or service was provided, as well as the seller's residence or place of business.

If the sale or transaction was made online on the seller's website, the location stated in the terms of service for resolving disputes should be selected for filing the Consumer complaint.

What Are the Advantages and Remedies of Filing a Consumer Complaint?

• You will receive a full refund of the amount you spend for the goods or services
• All 'legal fees' paid in filing the Consumer complaint will be reimbursed
• The flaw in the goods or service deficits will be corrected
• The defective merchandise will be replaced
• The supplier may be well-ordered to stop engaging in unfair trade practices
• Compensation in full or in part for any losses or suffering (including mental pain')
• If the sale or purchase was completed online, the location specified in the terms of service for resolving disputes should be used to file the Consumer complaint on the merchant's website

The consumer complaint can be submitted in the District/State where the purchase or service was provided, or in the place where the vendor resides or does business.

Different Types of Consumer Courts 

Consumer Courts are established under COPRA Act, 2019 and there are three main levels of Consumer Courts established under the Act:

1. DCDRF (District Consumer Dispute Redressal Forum)

The DCDRF is a district-level consumer dispute resolution organisation that takes on any consumer issue involving a claim for compensation of less than 20 lakh rupees.

2. SCDRC (State Consumer Dispute Redressal Commission)

The SCDRC is a state-level consumer dispute resolution organisation that takes on any consumer issue involving a claim for compensation that exceeds 20 lakhs but does not exceed one crore rupees.

3. NCDRC (National Consumer Dispute Redressal Commission)

The NCDRC is the highest court in the country, and it hears any consumer dispute if the claim for compensation exceeds one crore rupees.

Conclusion:

You can file a consumer complaint online but it can sometimes be a long and tedious process. Online Legal India can help you in that process and make it simple and easy for you. Contact us online and submit your complaint and enjoy a hassle free process at the most affordable price.