GSTR 6 Filling: Process, Due Dates and Penalty Details
11 Dec, 2025
By Online Legal India
Published On 27 Nov 2020
Updated On 29 Oct 2025
Category ODR
Many users experience defects, poor service, or warranty denial after purchasing Hawkins kitchen appliances. The Consumer Protection Act, 2019 empowers buyers to file complaints through official channels. This blog outlines a simple process to raise grievances against Hawkins—ensuring faster resolution through customer support, government portals, or legal action.
Listed below are the persons who are eligible to complaint against Hawkins:
Buyers from offline or online stores
A person who purchases any Hawkins kitchen appliance from a physical retail outlet or an online marketplace becomes a consumer under Indian law. The purchase receipt or order confirmation serves as valid proof for complaint submission.
Customers facing product or service-related issues
A person who experiences issues such as product defect, safety hazard, or unsatisfactory customer service qualifies to raise a formal complaint. The complaint remains valid even if the problem appears after regular usage.
Individuals with valid proof of purchase
A consumer who holds a physical or digital invoice can initiate a complaint process. This proof supports the claim and helps establish the product model, date of purchase, and seller details.
Gift recipients with a bill or invoice
A person who receives a Hawkins product as a gift qualifies to file a complaint if they can produce the original bill. The law permits such recipients to seek redressal under the same consumer rights.
Any consumer under the Consumer Protection Act, 2019
The Act defines a consumer as any person who buys goods or services for personal use. As per this legal definition, any eligible individual who faces dissatisfaction or product failure receives the right to file a complaint.
The valid ground to file a complaint against Hawkins are listed below:
Manufacturing defects
The appliance has a defect that affects its performance, safety, or usability. This includes issues like pressure leakage, uneven heating, or structural damage.
Warranty refusal
Hawkins denies warranty service despite the product being within the warranty period and the consumer having a valid purchase bill.
Faulty spare parts
The company installs or supplies low-quality or incompatible replacement parts that affect the product’s functioning or reduce its durability.
Poor customer support
The consumer receives no response, delayed service, or unhelpful communication from Hawkins support after raising a concern.
Service delay
The company takes an unreasonable amount of time to repair or replace a defective product even after accepting the complaint.
Misleading product information
The product fails to match the description, specifications, or quality standards mentioned on the packaging or website.
Repeated malfunction
The appliance develops the same issue multiple times despite previous repair or replacement attempts.
Safety hazard
The product causes any risk to health or property, such as burns, electric shocks, or sudden pressure bursts.
The steps to file a complaint against hawking through their internal grievance portal are listed below:
Step 1: Visit the Official Hawkins Website
Go to the official Hawkins website. Navigate to the footer section and click on ‘Customer Service’. This section provides access to complaint-related information, including contact details and a direct link to the official grievance submission form.
Step 2: Choose the relevant complaint category
Select the specific product you wish to report—such as a pressure cooker, cookware, or spare part. Selecting the correct category ensures that your complaint reaches the appropriate team for faster handling and resolution.
Step 3: Fill out the complaint form
Provide your full name, mobile number, email ID, and complete postal address. Enter accurate product details including the model name, batch code (if available), and the exact purchase date. Describe the issue clearly in one paragraph. Focus on the exact problem instead of using vague terms like “not working” or “poor quality.”
Step 4: Attach necessary documents and images
Upload a clear scan or photo of the purchase invoice or bill. Include high-resolution images that highlight the defect or damage. These attachments help the Hawkins team understand your complaint and verify the issue without delays.
Step 5: Submit the complaint form
Review all the information carefully. Once everything appears correct, submit the form. The system generates a reference number after successful submission. Note this number for future reference and status tracking.
Step 6: Wait for a response from Hawkins
After submission, the customer service team reviews your complaint. You receive a response through phone or email. If needed, they may request additional details or schedule a service visit. The team shares an estimated timeline for resolving the issue based on your complaint.
Step 1: Collect All Necessary Evidence
Start by gathering all relevant documents related to your issue with Hawkins. This includes the purchase invoice or bill, warranty card, photos or videos showing the defect, communication records with Hawkins (emails, chat screenshots, or call logs), and any previous complaint or service request numbers. These documents will act as crucial evidence to support your case and strengthen your complaint during the resolution process.
Step 2: Send a Legal Notice to Hawkins
Before taking formal legal action, you must first send a legal notice to Hawkins Cookers Ltd. The notice should clearly describe your issue such as a manufacturing defect, poor product quality, unsatisfactory service, or failure to honor warranty commitments. In the notice, request Hawkins to resolve the matter within 15 to 30 days. You should also specify that if the issue is not resolved within this period, you will escalate the matter to the Consumer Forum for further legal action.
Step 3: Choose the Appropriate Consumer Forum Based on the Claim Amount
If Hawkins does not respond to your legal notice or fails to address your issue satisfactorily, you can file a complaint with the appropriate Consumer Disputes Redressal Commission, based on your claim amount:
When filing your complaint, include all necessary documents, a copy of the legal notice, and a declaration. You will also need to pay the applicable court fee online as per the forum’s guidelines.
Step 4: Escalate the Matter to Online Dispute Resolution (ODR)
For a faster and paperless alternative, you can opt for Online Dispute Resolution (ODR). ODR Platforms offer convenient solutions to resolve disputes against Hawkins. This method helps you avoid lengthy court visits, save time, and resolve your complaint efficiently through the online process.
What is Online Dispute Resolution?
Online Dispute Resolution is an entirely digital system for resolving disputes, utilising technology-driven platforms to facilitate every stage from the initial filing and evidence submission to virtual hearings, negotiations, and final decisions. It incorporates traditional dispute resolution methods such as negotiation, mediation, and arbitration, all conducted online via tools like video conferencing, chat, and secure document sharing. This comprehensive online workflow enables parties to engage in dispute resolution without needing to meet in person, making the process more convenient and accessible while maintaining the structured framework of Alternative Dispute Resolution methods.
Why Choose Online Dispute Resolution?
Consumers prefer ODR for several reasons:
Cost-effective & Time-efficient
Online Dispute Resolution (ODR) significantly cuts down on expenses related to travel, legal representation, and court fees. Since the entire process takes place digitally, parties can save both time and money that would otherwise be spent attending physical hearings or waiting through lengthy legal procedures. Most disputes are resolved in a matter of days or weeks instead of the months—or even years—it often takes in traditional courts.
Accessible & Convenient
ODR platforms are designed to be user-friendly and available around the clock, allowing participants to engage in the process from anywhere in the world. This makes it especially beneficial for cross-border or interstate disputes where physical presence can be challenging. Whether you’re a consumer or a business, you can submit evidence, communicate with the other party, and attend virtual hearings—all from the comfort of your home or office.
Privacy & Security
Unlike traditional court proceedings that are often public, ODR ensures a higher degree of confidentiality. Sensitive documents, communications, and decisions are securely handled through encrypted digital platforms. This protects the privacy of both parties and provides a safe, confidential environment for resolving disputes without public exposure.
How to File a Complaint through ODR?
Filing a complaint through Online Dispute Resolution (ODR) is simple and follows a structured process. Here’s a step-by-step guide:
Step 1: Collect All Relevant Evidence
Before initiating your complaint, gather all documents and proofs that support your claim. These may include:
Having organized and clear evidence strengthens your case and speeds up the resolution process.
Step 2: Submit Your Dispute Through an ODR Platform
You can file your complaint either through an official Government ODR Portal or a private ODR platform, such as Online Legal India. Provide all necessary details, attach supporting documents, and describe your issue clearly. The platform will appoint a neutral mediator. The mediator will send the mediation notice to the other party.
Step 3: Participate in Mediation Proceedings
During the mediation, the mediator facilitates discussions between you and the other party via email, chat, or video call. Both parties present their viewpoints and approach for a resolution.
After the mediation process, the mediator will provide a mediation report summarizing the discussions and recommendations. Based on this report, a settlement is determined. Possible outcomes may include:
Step 4: Settlement
If mediation is successful, the agreement is documented, and both parties are expected to comply with the terms. If you need assistance in filling your dispute, get in touch with Online Legal India.
When you fail to get the resolution within a specified time, after complaining through the internal grievance support of Hawkins and through Consumer Forum, opt for ODR. It offers a practical and effective solution. It provides a structured process to escalate your issue without court delays or physical visits. If you require any assistance in filling your complaint through ODR, get in touch with Online Legal India.
Disclaimer
This article is for informational purposes only and does not constitute legal advice. Online Legal India is a digital platform. If you require legal assistance, we strongly recommend consulting a qualified lawyer or law firm.
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