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In the bustling city of Kolkata, the Business Process Outsourcing (BPO) industry has flourished, showcasing a dynamic landscape of companies offering many outsourcing services. This article looks closer at the "top 10 BPOs in Kolkata," unveiling their excellence in providing exceptional solutions to a global clientele.
1. Concentrix Daksh
Although Concentrix was established in 1983, its roots date back to 1973, thanks to IBM's insurance administration business solutions and services, which Concentrix purchased in 2013.  Since 2006, Concentrix has added eight companies to its roster as part of its growth through many acquisitions. The IBM Worldwide Customer Care Services Business (formerly known as IBM Daksh) and the Minacs Group Pte. Ltd. are two acquisitions that stand out in particular.
2. Tech Mahindra
With over 20 years of business process services experience, Tech Mahindra is a vertical specialist who has served over 100 million end customers for major international retailers. In order to fulfill our shared goal of assisting patients, They are committed to working together with clients from the HLS ecosystem.Tech Mahindra is also ranked among the Top 10 BPOs in Kolkata.
Teleperformance has provided BPO services in India for the past fifteen years and ranked among top 10 BPOs in Kolkata. They have set themselves apart by employing the best, most highly skilled individuals to serve domestic and international markets. They are able to function in eleven languages and have a capacity for over 7,000 workstations.
4. Kocher Tech
KocharTech has led the market in increasing customer experiences through involvement for more than 15 years. They specialise in creating innovative solutions leveraging AI and Machine Learning technology to revolutionise corporate operations digitally. Since its founding in 2003, KocharTech has been supplying energy to a number of Fortune 500 firms, MNCs, and unicorn startups throughout Asia, Africa, Europe, and the Middle East. In more than a decade, we went from having fewer than 10 employees to having more than 3500.
5. Q Connect
In 2004, Conneqt Business Solutions Limited was founded. Q Connect is India's top digital IT & BPM services provider, with their main office in Bangalore. Q Connect is also a Quess Corp. affiliate. In all industries, Q Conneqt supports their client's revenue growth, facilitates efficiencies, and improves the customer experience. They are placed in the Top 10 BPOs in Kolkata and have 21 delivery centers across India. According to leading industry analyst Nelson Hall, Conneqt is one of India's best customer lifecycle management and business process management service providers.
Business process outsourcing services are offered by Fusion BPO Services, Inc. The business provides back office services, telemarketing, order taking, answering, transcribing, collection, and outbound and inbound call centers. Customers in the United States are served by Fusion BPO Services.
Widely recognised, Wipro BPO takes the lead with its innovative approach to customer support, finance, accounting, and HR outsourcing. With a commitment to technological advancement, Wipro BPO secures its position among the top BPO players in Kolkata.
One of the most well-known internet platforms, FastInfo, became well-known in just three years. It has grown to be one of the most significant producers of digital solutions, giving consumers access to commercial, educational, and legal services. The BPO of FastInfo is counted among the top 10 BPOs in Kolkata. FastInfo is a well-known and renowned BPO in the sector of their service.
9. Just Dial
India's top local search engine, Just Dial Limited, offers consumers local search-related services nationwide through various platforms, including voice calls, SMS, mobile websites, Android and iOS apps, and text messages. 'Justdial has also launched Search Plus services for its subscribers. With the use of one App, these services hope to make a variety of daily tasks easily actionable and accessible for users.
As part of the esteemed Tata Consultancy Services (TCS) group, TCS BPO excels in diverse services, from customer support to IT helpdesk and data entry. The company's dedication to quality solidifies its spot among Kolkata's BPO elite.
Conclusion: Kolkata's BPO sector has evolved into a dynamic hub, housing exceptional companies that excel in outsourcing services. The "top 10 BPO companies in Kolkata" highlighted in this article stand as testaments to the city's growth, economic contribution, and dedication to offering unparalleled solutions to a global clientele. As technology and business needs evolve, these companies are poised to lead the way in innovative outsourcing endeavours, solidifying Kolkata's position on the BPO map.